Volvo Cars Unionville

Volvo Cars Unionville responded

Thank you Gaurav for sharing your positive experience with Bosco and the Volvo Cars Unionville team. We're delighted to hear that they were accessible, friendly, and professional, making the process extremely easy for you. It's our goal to assist in any way we can, and we're glad to have provided you with a seamless experience. Your appreciation means a lot to us, and we'll be sure to pass on your thanks to the Volvo Cars Unionville team!

Volvo Cars Unionville responded

Thank you Julia for taking the time to share your detailed and glowing feedback about your experience with Bosco, our leasing manager. We are thrilled to hear about the positive impact he had on your car-buying journey. Bosco's dedication to attention to detail is something we value, and it's wonderful to know that this commitment ensured a thoroughly covered and accurate process for you. His unparalleled patience and willingness to understand your needs, preferences, and concerns demonstrate his commitment to providing a personalized and stress-free experience. We appreciate your recognition of Bosco's calm and composed demeanor, which undoubtedly contributes to creating an informative and enjoyable car-buying venture. Thank you for highlighting Bosco's customer-centric approach, turning the process into a collaborative effort and making him an outstanding advocate for both our dealership and our customers. We are truly grateful for your trust and business. Thank you for choosing Volvo Cars Unionville!

Volvo Cars Unionville responded

Thank you Nik for sharing your positive experience with us! We're delighted to hear that you had a great time purchasing your Volvo V90, and we appreciate your acknowledgment of Bosco Ku, Rachel Lao, and the entire team at Volvo Unionville. Your satisfaction is our priority, and we're glad to know that our team contributed to making your purchase experience enjoyable. Thank you for choosing Volvo Unionville, and we hope you enjoy your new V90!

Volvo Cars Unionville responded

Thank you Ms. Anna for taking the time to share your experience with us. We at Volvo of Unionville constantly strive to improve your experience. It was a pleasure to work with you in getting you into your electric car. We noticed based on the star review that there might still be room for improvement! Your feedback is valuable to us, and if you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your business and look forward to improving your experience at Volvo Cars Unionville in the future!

keringliu responded

Great service, Friendly staff. highly recommend friends and families to visit Pat and Bosco at unionville volvo.

Volvo Cars Unionville responded

Thank you Eve for sharing your positive experience with Bosco Ku at our dealership. We're delighted to hear that Bosco provided you with excellent service and valuable information about the car. We're pleased that you found what you needed in our store. Your feedback is greatly appreciated. Thank you again for your positive review!

Volvo Cars Unionville responded

Thank you Mr. Hung for taking the time to share your positive experience with us at Volvo Unionville. We're thrilled to hear that you found our dealership's performance, especially the sales and pre-delivery service, to be excellent, smooth, effective, and efficient. We're committed to maintaining these high standards for your future needs. Thank you for choosing Volvo Unionville!

Volvo Cars Unionville responded

Thank you Michael for sharing your fantastic experience at Unionville Volvo. We're delighted to hear that from the moment you walked in, our team provided you with top-notch service. We're especially pleased that Bosco guided you through the vehicle purchase process with knowledge, patience, and expertise. Helping you find the perfect Volvo that met your needs is what we strive for. It's great to know that the entire buying process was seamless, leaving you confident in your purchase decision. Your recommendation of Bosco and Unionville Volvo means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your trust in us and thank you for choosing Unionville Volvo.

Volvo Cars Unionville responded

Thank you Desmond immensely for sharing your exceptional experience with us at Volvo Unionville. We are truly honored by your kind words and thrilled to have earned your trust. It's wonderful to hear that your journey with us has been marked by quality, professionalism, and trust. We're especially pleased that Bosco, your sales representative, provided you with the assistance and responsiveness you needed. We understand the significance of obtaining a specific vehicle like the V60 Polestar and we're delighted that Bosco and the Volvo Unionville team went the extra mile to ensure a seamless process for you. It's heartening to know that our communication and commitment to securing an allocation for you resulted in the delivery of your new car. We're glad that the buying process was smooth and that our team's efforts to prepare the vehicle for delivery met your expectations. Thank you for entrusting us with this journey, and we are excited about the prospect of a continued business relationship as you care for your new car. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Volvo Unionville.

Volvo Cars Unionville responded

Thank you for letting our sales manager Pat to discuss with you earlier this week after your recent new car acquisition experience, and we appreciate your complete understanding of the situation. It's possible that there were some cultural differences at play, and David might have come across as firmer and more direct in explaining the initial issue with the extended warranty cancellation. Additionally, there could have been a misunderstanding, and he might have meant that it was not possible for him to process the cancellation request on the weekend. We want to take this opportunity to assure you that we have successfully cancelled the extended warranty purchase as of July 31st, 2023. Since the financing process was already completed at the bank's end last week, we can only proceed with a manual reduction of your down payment for the refund and subsequently issue a refund cheque back to you, We want to also emphasize that your monthly payment and the term registered with the bank have not been altered in any way due to the same reason. Please accept my sincere apology for any inconvenience caused, and we genuinely appreciate your understanding in this matter. If there is anything else we can assist you with, please don't hesitate to reach out. Volvo Cars Unionville management