Unique Chrysler Dodge Jeep Ram

In 2004 I purchased a Jeep Grand Cherokee (Limited Ed) from Unique. I was more than satisfied both with the sales personnel back then, and with the vehicle to date. I love my Jeep, and I had a great pur from Unique. I was more than satisfied both with the sales personnel back then, and with the vehicle to date. I love my Jeep, and I had a great purchasing experience 9 years ago. So in March 2013, I when I realized that I needed a larger vehicle for trailer towing, I returned to Unique. I wanted to look at the new 2013 Jeep Grand Cherokee with the 5.7L Hemi. Dave worked hard to convince me that I should get a Ram 1500 Bighorn. I did not want a "truck". I wanted a Jeep. He was knowledgeable on all the products and specifications and when he was not certain, he found the info quickly on his laptop. We test drove both vehicles. He spent time selling me on a truck. In the end he sold me on the Ram Bighorn 1500. I have been driving it for about 4 weeks now, and have come to the realization that Dave steered me in the right direction (no pun intended). Sometimes the customer is wrong, and it takes a "unique" type of sales individual and organization to convince the customer without turning him away. He was right, and I am ecstatic about my new Bighorn and grateful for the advise I got from everyone there - and in particular from Dave. The best part was that he got me the vehicle I needed at my price, and saved me money over the vehicle I wanted. I'll be back. Hopefully it won't be too soon, but when I need a new vehicle for my wife or kids, Unique Chrysler will be my first stop. More

This is the second experience we have had with MikeCarobelli in purchasing a vehicle. Two years ago my wife needed a car immediately and Mike was the first person we thought of, because of his pr MikeCarobelli in purchasing a vehicle. Two years ago my wife needed a car immediately and Mike was the first person we thought of, because of his professional reputation in the city. Immediately he attended to our needs and was able to have a car for my wife within 48 hours. This week after searching for a new vehicle for work,Mike and Sam at Unique came through for us. He reassured and found me a reliable truck that could stand the demands of my job. He and Sam thoroughly explained all the steps involved in purchasing and treated me like family. We live in the Hamilton area and have never received comparable customer service. I highly recommend Mike and Sam as professional sales associates who truly care about their clients. We will be lifelong clients due to the incredible attention and care of these two individuals. Sincerely, The Valeri Family More

David and Michael were absolutely wonderful to work with! David was knowledgeable about the Jeep brand and found me exactly what I wanted, working out a reasonable price for me with management. Paper work an David was knowledgeable about the Jeep brand and found me exactly what I wanted, working out a reasonable price for me with management. Paper work and payment went very smoothly with the help of Michael and he was extremely professional and accommodating during both visits to the dealership. Although there was a disappointing communication error with upper management regarding the "Wrangler Package" that was supposed to be inclusive, David and Michael made my experience at Unique Chrysler worth while. I was disappointed in management after being forced to walk away without the included chrome gas cap I was not informed would be taken off of the vehicle I purchased. I was under the impression that the chrome gas cap would remain on the vehicle included in the negotiated price point we worked out and this was part of the vehicle I really desired to keep. Originally, management seemed very accommodating, but after being told that I lied about the arrangements we came to, I was very unimpressed, specifically with Steve. I felt undermined having two managerial staff tell Dave that they were "adamant" about telling me about the removal when it was not discussed with me before signing for the vehicle. However, both Dave and Michael took it upon themselves to ensure I was happy with my purchase, despite the error of their managerial co-workers. For those shopping at Unique Chrysler, ensure you are getting exactly what you asked for before making a final commitment. Thank you David and Michael for making my first Jeep purchase more enjoyable! More

I have leased/purchased 3 Dodge vehicles in the past 10 years. Each vehicle has come from a different dealer as I could not find a dealer I would ever return to. So I thought I would try Unique for my new years. Each vehicle has come from a different dealer as I could not find a dealer I would ever return to. So I thought I would try Unique for my new Ram. They are great in all aspects. Upon entering the dealership I was greeted and was NOT harassed. I was able to look around at my leisure. When I needed help the salesman I was dealing with, (David Netherton) was there when I had questions and kept his distance while I looked around. Bartering for price is like any other place really. They will only go so low :). As far as sales was concerned I had an excellent experience. Now I have a Dodge Journey purchased at another dealer, (Fairview Chrysler - Stay Away!!) and I bring it to Unique for service along with my new Ram. They treat both vehicles how I would treat them. All employees are friendly and courteous. They address any problem I have however small it may be! (And I am very picky about little things). The express oil change lane is very handy as well! They are very knowledgable in every part of service including the parts desk!! I am so glad I found this dealership and will be going there for the foreseeable future!! Would recommend Unique to anyone interested in a good service/purchasing experience!! More

I went to Unique Chrysler knowing exactly what i wanted. I spoke to Anthony initially, a sales representative, and then to Dan as well. (sales manager) and eventually to Brenda the business manager. Anth I spoke to Anthony initially, a sales representative, and then to Dan as well. (sales manager) and eventually to Brenda the business manager. Anthony made me feel comfortable right away, was friendly, polite, and definitely knew what he was talking about regarding the Jeep Wrangler i wanted to look at. He took my girlfriend and i for a fun little test drive before i made it clear that i was there to purchase a Jeep. We then went inside to talk some numbers with Anthony and Dan. at this time Dan laid out my options for me, and made very clear the advantages to buying new VS buying used, as i was there for a used Jeep. They tried to change my mind about another jeep at this time (It was admittedly a little more nicely equipped, -and the better deal, but not the colour i wanted) they were however not at all pushy, and once it was clear what i was after we went about business. Dan showed me what to expect, and what the numbers/payments would look like. They satisfied my needs and then we were off to meet Brenda who did a great job handling the paperwork and explanations of what i was signing. Once my purchase was complete, and i was on my way out the door keys in hand,... i was horrified to notice a small (though i was unsure it was small it at the time) problem with the finish on the exterior paint job of the vehicle. All the paper work complete, i was worried id be on my own from here. I talked to Anthony before leaving and he came to examine the discrepancy, (close examination was needed to see any problem) He immediately reassured me and spoke to the service dept. Anthony got me an answer to my question regarding this issue, not only that but he had it taken care of ASAP much to my satisfaction. I would recommend Unique Chrysler and Anthony Shaw to anyone, and will do so from here on. Thanks to everyone at Unique! Never been happier in a Vehicle. Brenden More

Mr. Maclean greeted me with a smile and ask the essential customer service question "how can we help you today?". His professionalism and willingness to help far exceeded the previous dealer I had visited t customer service question "how can we help you today?". His professionalism and willingness to help far exceeded the previous dealer I had visited that same day. When we will be looking to replace our 2005 Dodge Grand Caravan, we will definitely look at Unique Chrysler! Thank you. More

I have been a loyal customer from the opening of the dealership (several vehicles later) The old adage "you have to earn respect" applies aptly I am 65 yrs young, married, retired senior executive wit dealership (several vehicles later) The old adage "you have to earn respect" applies aptly I am 65 yrs young, married, retired senior executive with major global customer service oriented business, and I gauge by effort This team is A+ because they put a lot of effort in meeting or exceeding the customers expectations, a truth not often found in today's world. I am a customer who receives above expectation service and handling Thank You Brian F. Bouck 905) 336-1999 More

Mike is a pleasure to deal with. He is very informative and knowledgable. The work is performed concisely and as explained when truck is left. and knowledgable. The work is performed concisely and as explained when truck is left. More

It was a pleasure to deal with this dealership. Nothing was to much trouble for Paul he was fantastic to work with. The whole process was effortless! was to much trouble for Paul he was fantastic to work with. The whole process was effortless! More