ToyotaTown - Service Centre

I had a Michelin tire blow on the highway. It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same on each axle. I was not pleased. This was going to cost $500. I told Firis that I knew it wasn't Toyotatown's fault, but I didn't think this was right, and I engaged Michelin on their chat line to check for other options. About 20 minutes later, Firis called to say that he had a solution. He said that Al, in the parts department had made some inquiries, and had secured a tire from a Toronto dealer, and I would be able to get the tire tomorrow. I also learned that for an extra $15, I could get a road hazard warranty on the tire and this provides coverage if I have another blowout while driving. I don't always send in reviews, but this merits mentioning. Firis didn't have to go to Al, and Al didn't have to make any phone calls because I had already left and was someone else's problem. I have been a Real Estate Broker for the last 15+ years, but before that I worked in retail for about 25 years. I know how tough it can be, and I know long the days can be when things go wrong in retail. I have always been treated with courtesy and respect at Toyotatown. Your store is like a "well oiled" machine. Firis should be commended for taking my issue further to Al in parts to confirm availability elsewhere. That is going the extra mile to satisfy the customer. That is behaviour I will not forget, when I buy my next Toyota in a few more years. A great big thank you again to Firis and Al, and warm regards to all! More

Jason was very helpful and prompt on the day of the service. I would recommend him anytime. service. I would recommend him anytime. More

Excellent service as always from Todd. My S U V was serviced a quickly and efficiently. My S U V was serviced a quickly and efficiently. More

Savanah Campbell was very polite and professional while looking after my issues with my car. I appreciate the way I'm treated at my dealership. Thanks Savanah. looking after my issues with my car. I appreciate the way I'm treated at my dealership. Thanks Savanah. More

I was in for service the other day. I was greeted by Firis. He was very friendly and knowledgeable. He helped me understand the importance of driving the vehicle around to keep the batt I was greeted by Firis. He was very friendly and knowledgeable. He helped me understand the importance of driving the vehicle around to keep the battery charged. Thank you! More

Thank you Firis for being so helpful and getting me in without an appointment. Firis was able to fix my punctured tire in less than an hour! without an appointment. Firis was able to fix my punctured tire in less than an hour! More

Great service! I was in for just an oil change but Firis explained to me the importance of an alignment. With a discounted price I had the alignment done. I was ver I was in for just an oil change but Firis explained to me the importance of an alignment. With a discounted price I had the alignment done. I was very impressed with the service! More

Polite employees, good communication. Service was completed in promised time and while expensive, hopefully completed as charged for. Service was completed in promised time and while expensive, hopefully completed as charged for. More

Best service I have yet. Wait time was much shorter even with the amount of work that needed to be done. Wish it was like this all the time. Checkin was fast and efficient an Wait time was much shorter even with the amount of work that needed to be done. Wish it was like this all the time. Checkin was fast and efficient and Jason was at the top of his game. More

I got a great and fast service today to check my car thanks to MJ Rizkalla! thanks to MJ Rizkalla! More