Back

ToyotaTown - Service Centre

London, ON

4.9
2,978 Reviews

2,978 Reviews of ToyotaTown - Service Centre

Sort by
November 04, 2015

No Appointment Necessary We had just returned from Toronto and noticed a scraping noise on the underside of our car. Many thanks to Firis Sharif for having our car serviced w More

by Nick and Linda Spanos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firis Sharif
October 16, 2015

Bad service experinece I'm having a mix experience at this dealership. It' sales dept has an experience and professional sales team who delivers a high level of customer ser More

by Customer2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Tara Shepard
Oct 19, 2015 -

ToyotaTown responded

Good afternoon, I am sorry to hear that you are not satisfied with your past two service visits. We make every attempt possible to ensure that each customer visit meets their expectations. My understanding is that you had front brake pads installed elsewhere then came in here to ToyotaTown with a noise. Our Toyota licensed technician noted that some steps may have been missed when the brake pads were installed elsewhere. We also noted that the brake rotors were not machined or replaced with the installation of the new pads. As a valued customer I see that we did not charge you for the new brake pads to correct the concern- parts portion. We also installed new rotors and provided a goodwill discount in light of the fact that new brake pads were installed elsewhere. It seems unfortunate that in spite of our best efforts to provide you with a professional repair at a discounted rate to offset someone else's workmanship that we are being portrayed as a "mix" experience. I am available to speak with if you wish to review further as we do value your business Mark Eisan General Manager

September 30, 2015

Great service I came in for an oil change with no appointment and Firis was able to get my car done quick.Thank you Firis for helping me. More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firis Sharif
August 28, 2015

Called in for a recall my service advisor Firis Sharif handled a misunderstanding in the most courteous and professional manner. I bought my first Toyota Prius from here More

by Helen S
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firis Sharif
August 27, 2015

Exceptional Service! I am the proud owner of a Scion TC that I purchased and always have serviced at Toyota-Town. I wouldn't take my car anywhere else. The staff are so fr More

by Nadine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 24, 2015

Always the best service Firis is always very helpful and knowledgeable. I don't like seeing anyone else for getting my car problems dealt with. Keep up the great work Firis! More

by Walter W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firis Sharif
August 17, 2015

Excellent customer service I needed a safety check on a vehicle that I was gifting to my daughter. We made an appointment for Saturday morning, but then we realized we would als More

by Kathy M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Firis Sharif
August 11, 2015

replacement of a taillight i was told by a stranger in a parking lot that one of my taillights was out. I called my husband who called Rob Dako to see if he could replace the li More

by cgd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Dako
August 11, 2015

Great Service My husband and I appreciated the great service we received at Toyota Town today. Our service advisor, Robert, greeted us at the door and took care to More

by J & A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Dako
August 10, 2015

So Happy ......A Nice Surprise This morning I brought our 2012 Toyota Venza in for servicing....I was very impressed with Mike Minarsky, he was so well organized and very pleasant t More

by Suds10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Minarsky
...
291
...