ToyotaTown - Service Centre

Service Advisors I have dealt with Toyotatown for many years now. I feel the service is very professional, honest and direct and knowledgeable. All my inquiries are a I have dealt with Toyotatown for many years now. I feel the service is very professional, honest and direct and knowledgeable. All my inquiries are always answered. The service advisors are very considerate and go "above and beyond". All the details are looked after. This was part of my decision to purchase a third Toyota automobile. More

Best of the best Professional,knowledgable ,punctual,friendly customer service,excellent communicator who explains the technical problem in simple language ,he has gre Professional,knowledgable ,punctual,friendly customer service,excellent communicator who explains the technical problem in simple language ,he has great love to his job and his cleints. I always make sure that he is there when i schedule an appointment. If Toyota Town is the best ,then he is the best of the best More

Stranded and rescued by Jason at Toyota Town in London. After failing to receive a recall notice from Toyota Canada we found ourselves stranded low on oil after oil cooling lines burst. A call to the d After failing to receive a recall notice from Toyota Canada we found ourselves stranded low on oil after oil cooling lines burst. A call to the dealer got us Jason Defelice on the phone. Even though we hadn't had worked done at this dealership before, Jason worked us through the process, found our 2009 Highlander in the system and noted three recalls that hadn't been dealt with. He was very professional advising that they could get the vehicle in the same day and helped arrange towing while my wife and I went off to work. Much to our delight we picked up our vehicle that same day after the service area closed. The oil lines had been repaired and the other recall items dealt with. All we had to pay for was the tow which we have coverage for. All in all a great experience and we never even saw Jason. Talk about seamless. Thanks Toyota Town we will be back. More

Great Service We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service ad We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service advisor. Peter Engelmanas signed us in, offered a complimentary coffee while we waited for the vehicle to be checked. The repairs were scheduled in for first thing the next day - a Saturday! (Not available in our home area.) The vehicle needed to stay put so Peter arranged for a ride. As Peter was not working the next day, he had our file moved to Firis Sharif who continued with the same high level of help. Both men went above and beyond making sure all was done in time so that we could have a safe and problem free trip home. Communication was excellent - we always knew 'the next step'. We were also advised of the ToyotaTown Advantage Club Card program which saved us 10%of our total bill. Thanks Peter and Firis. Great job. Thanks to the mechanics too! PS - the friendly service continued at the luncheon counter too! More

Great service Firis sharif was very knowledgeable and helpful and our service was quick and done well. Thanks for helping me firis. I look forward to seeing you aga Firis sharif was very knowledgeable and helpful and our service was quick and done well. Thanks for helping me firis. I look forward to seeing you again. More

Great attention to every detail. All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and Rob, the service advisors, efficiently took care of every aspect of the repair. More

Excellent Service I don't like going anywhere else for my car repairs or maintenance. Firis is always helpful and knowledgeable. Thanks for all the hard work. I don't like going anywhere else for my car repairs or maintenance. Firis is always helpful and knowledgeable. Thanks for all the hard work. More

excellent service Service here never wavers, always excellent by trained staff giving me best of what I need at best price. I trust and respect Rob Dako's awareness of Service here never wavers, always excellent by trained staff giving me best of what I need at best price. I trust and respect Rob Dako's awareness of the big picture as I'm a senior and so is my car now 10 years old. He and I keep an eye on that fact and when it becomes obvious that it is time to part with my car we will cross that bridge then. I hope to keep it as long as if feasible. More

Exceptional service I arrived in London from out of town and discovered I had an issue with my car. I went to this dealership and was pleasantly surprised by the employee I arrived in London from out of town and discovered I had an issue with my car. I went to this dealership and was pleasantly surprised by the employees. Jenn Kolyn (service advisor) was very prompt in addressing the problem and having it resolved with the assistance of Marcus. Jenn was friendly, professional, and very knowledgeable. I was thrilled to be driving away feeling re-assured that the vehicle was now fine to drive and to have such a positive experience. I would certainly recommend this dealership! More

Robert Dako service advisor I am very fussy when it comes to having my cars serviced. I always go to Rob Dako as he is very honest, knowledgeable and does not prescribe service w I am very fussy when it comes to having my cars serviced. I always go to Rob Dako as he is very honest, knowledgeable and does not prescribe service work that is not absolutely required. Rob truly represents the interests of the customer and I know I can trust him to have the vehicle properly serviced. I have been a customer of Rob for 8 years and have been extremely satisfied. More