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ToyotaTown - Service Centre
London, ON
3,028 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,028 Reviews of ToyotaTown - Service Centre
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December 20, 2016
Shawn Longworth From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love th From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love the service and how friendly Shawn and all the staff are there and when I end up wanting something new I will be coming back. More
by Carolyn Butler
Employees Worked With
December 19, 2016
Awesome Service Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort tha Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort that goes into our appointments. More
by abby1987
Employees Worked With
Robert Dako
December 18, 2016
***PSA*** Service Center Dishonesty and Fraud ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable c ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable customers into paying for unessential services, through the use of fraudulent means. On Wednesday, December 14, 2016, I took my 2015 Toyota Corolla (purchased at Toyota Town in London, Ontario) for a routine oil change. During the course of my vehicle being serviced, I was approached by a female (Amanda Krug) from the service department. She walked up to me with 2 filters in her hand. The cabin air filter, and another air filter. Both filters were OEM Toyota filters and were grey and very dirty. She indicated that these are the filters out of my car, and the they need to replace them at a cost of about $100. I asked her if she was sure that those were the filters from my vehicle 3 times. Each time, she insisted, replying yes, they were the filters from my vehicle. I then went onto tell her that I put in a brand new filter (that is a completely different brand than the ones she brought to show me) into my car the day before this service appointment, and the other air filter was still quite clean, and in good condition. At which point, she was in complete shock, and didn’t know how to reply. Afterwards, I spoke to the manager (John Rossini), who stated that it was a mistake and that the filters were from a different car… the real mistake was that you tried to defraud the wrong person and that you got caught. The service attendant came right from the shop towards me holding what she claimed to be my filters. I asked her 3 times if she was sure they were from my vehicle and she said yes. There is no doubt in my mind that this was not a mistake, and the service department at Toyota Town knew exactly what they were doing. How can a dealership have the audacity to come up to a customer, try and convince them that their air filter is old, dirty, and in need of replacement, by being shown someone else’s air filter (or probably one they keep on hand and show every customer who comes in for a service appointment), and convince them that they need to pay extra to have it replaced? I’m appalled by the service I received, but also at the fact that I was treated like a complete idiot. It is unfortunate that the service department tries to make an extra buck by way of making false claims and using scare tactics on unknowledgeable customers. Consumer fraud at its finest folks. I have been a loyal and longtime Toyota customer, and I can definitively say that I will never consider purchasing another vehicle, or servicing my vehicle at Toyota Town every again. Signed, RR More
by RR
December 14, 2016
Great. Very helpful. The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient time. I also saved money by attending this dealership. More
by MSpence9
Employees Worked With
Peter Engelmanas
December 13, 2016
Great Service I came in to have brand new snow tires put on my Corolla, as well as an oil change. The Service Advisor Corey was kind and helpful. I wanted to price I came in to have brand new snow tires put on my Corolla, as well as an oil change. The Service Advisor Corey was kind and helpful. I wanted to price match Costco's tire price and I was pleasantly surprised to have that done without any hassle. Corey also kept me up to date on what was happening with me car which I greatly appreciated. My car was also ready well before the estimated time which worked out perfect for me! More
by Emilyx
Employees Worked With
Corey Joudry
December 12, 2016
GREAT SERVICE - TODD S. I came in without an appt (appt scheduled for later in the same week) to see if I could have my tires checked out due to recurring issues with them sp I came in without an appt (appt scheduled for later in the same week) to see if I could have my tires checked out due to recurring issues with them sporadically being soft/flat...not always the same tire and not happening consistently. Todd was amazing...he was welcoming and professional, as well as friendly and accommodating (as always)! He fit me in that day vs waiting for my later appt, due to the inconvenience/issues I was experiencing...He answered all my questions about the existing tires, as well as possible winter tires, and had my existing tires assessed - fixing an immediate problem that day. Todd checked on winter tire availability for my vehicle, explained the benefits and proposed a few different cost options (a couple different tires with or without a 2nd set of rims - recommending the rims to keep costs down over the long haul (despite the upfront cost) and to ensure a longer life of both sets of tires), and was able to price matched them as well to save me some additional money. He provided a follow up appointment to have them installed very shortly thereafter and even though he himself wasn't in the area where you check in when we arrived (we checked in with someone else), he made a point to come check-in with me before we left to explain everything that had been done and confirm all went well. Todd also arranged last minute storage of the existing tires. He was terrific to deal with...was very knowledgeable and helpful in answering my questions as well as professional/friendly...a really positive experience. I strongly recommend him/the dealership. (Glad he was able to set something up so quickly -it worked out perfectly, just ahead of the snow!) More
by Cathy
Employees Worked With
Other Employees :
The cashier I dealt with both days was also very helpful...
December 10, 2016
Great experience Very friendly and welcoming. Gave me a heads up about my wiper blade and changed it for me. I would totally come back and tell other people about com Very friendly and welcoming. Gave me a heads up about my wiper blade and changed it for me. I would totally come back and tell other people about coming here More
by Brittanytessier
Employees Worked With
Peter Engelmanas
December 09, 2016
Polite, knowledgable, We had dealt with this dealership for many years when I previously owned a Toyota and were always pleased with the service..when I bought an Infinity We had dealt with this dealership for many years when I previously owned a Toyota and were always pleased with the service..when I bought an Infinity we thought we should deal with Nissan. This was a very negative experience, especially my last service appointment there. So we brought the Infinity to ToyotaTown and we're so impressed with the outstanding way we were treated. We had been quoted at Nissan a list of work we needed...including a serpentine belt replacement. Your service people found the serpentine belt was not damaged as per Nissan recommendation. First person I dealt with was Jen Koln, who was amazing on the phone & in person..helped with our new tires order and introduced me to Peter Englemanas who I knew from Nissan..so he was extremely helpful with quotes & setting up appointment. Next was Amanda Krug..so polite and met us the moment we arrived for service appointment. She went over Peters notes and set us at ease. She suggested they would advise on the belt discovering it wasn't damaged.. So all things considered we had a first rate experience and have passed it on to our friends. More
by Sandi
Employees Worked With
Jen Kolyn, Amanda Krug, Peter Engelmanas
December 08, 2016
Great experience My service advisor was very pleasant since the beginning. A lot of problems came up with my car and he still was able to have my car ready when I came My service advisor was very pleasant since the beginning. A lot of problems came up with my car and he still was able to have my car ready when I came to pick it up after work. During the day he had to make a few calls to me to explain what was going on with my car and to ask me what I wanted to do and he allowed me to txt him which made everything much easier while at work. I was very content with the service and he was very helpful all day long. Thanks Corey :) More
by Natalia
Employees Worked With
Corey Joudry, Corey Joudry
December 01, 2016
Efficient, friendly service. Came in with a flat tire. Went out of their way to have the tire replaced at no charge. Very satisfied. Free coffee whileI waited. Came in with a flat tire. Went out of their way to have the tire replaced at no charge. Very satisfied. Free coffee whileI waited. More
by driver17
Employees Worked With
Amanda Krug
