ToyotaTown - Service Centre

Scheduled Service I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notifi I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notified of a possible scheduled service, as usual, and I called to verify explaining that I had only one day a week for appointments as my job only allows this. The service agent was very nice and accommodated my request. The next week I went for my service appointment and after driving in and waiting for a technician I was told that my appointment was for the original tentative appointment notified by email for, of course, one of the days I had to work. I explained that I verified by phone with a service agent and set up a new appointment for my day off. She checked the system and said no verification existed and that they were too busy to fit me in. So off I went thoroughly annoyed that I had wasted my afternoon off and now had to reschedule and return again on another day off. Do you see the problems here? First, the communication between the booking agent and service department obviously was not communicated and second, your customer had the onus put on her for not verifying the appointment (which I did) and left disgruntled, dissatisfied and wasting an afternoon off work. So that was my first negative experience dealing with Toyotatown and hopefully it will be the last as I usually have high praise for both the sales and service teams. Thanks for your time, Linda Humston More

Excellent customer service every time you walk in I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regu I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regular maintenance, few repairs or just detailing. And Mike (who helped me in more than one occasion) is very friendly and always with a smile on his face. He provides a common sense approach to your technical request and always gives you the best advice. Thank you Mike! Gabriel More

Consistent and Exceptional Service Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do a great job in making sure I understand what exactly is being repaired on my car a why. They always answer my questions never make me feel out of place to ask. Both Mike and Rob helped me out today and they were very attentive and kind. There was an additional issue that shows up on my car after the repair and they fixed the issue immediately and apologized for any additional delay in time. It showed how mindful they were of their customer's time. I am appreciative of the customer service this dealership provides. Thank you! More

Trust Todd Servant took time with me and explained some features of my Rav 4 that I was unaware of. He was very pleasant and your lounge is very comfortable Todd Servant took time with me and explained some features of my Rav 4 that I was unaware of. He was very pleasant and your lounge is very comfortable for my lengthy 2 year service More

Fabulous customer service. Every employee from the time I arrived, to the shuttle ride, to paying the bill were friendly and professional. I appreciated the consideration they Every employee from the time I arrived, to the shuttle ride, to paying the bill were friendly and professional. I appreciated the consideration they had for my schedule and their efforts to accommodate me. More

June 2018 Visit Service Advisor went the extra mile. As a hearing-impaired client, this is very important to me, as building acoustics are poor. Customer Service re Service Advisor went the extra mile. As a hearing-impaired client, this is very important to me, as building acoustics are poor. Customer Service reps are friendly and efficient. More

Professioal, personable, exemplary product knowledge. I try and deal with Rob Dako whenever I attend Toyotatown for service. I find him very knowledgable and current regarding my vehicle and generally th I try and deal with Rob Dako whenever I attend Toyotatown for service. I find him very knowledgable and current regarding my vehicle and generally the entire line of Toyota products.. He is forthright in his service recommendations and is very trustworthy. For these reasons I will continue to return to Toyotatown. Thank you Rob. More

Great service, friendly staff Any time I've taken my Corolla in for service I'm always very satisfied with the work. I had to bring it in today for a recall issue and it was done w Any time I've taken my Corolla in for service I'm always very satisfied with the work. I had to bring it in today for a recall issue and it was done within the time I was promised. I've always found the staff and service people to be wonderful and today I really enjoyed dealing with my service advisor, Helena Vrabec. She is professional, courteous, friendly and she has a positive, sincerely genuine work ethic! The gentleman who received my car when I brought it in was also very friendly and professional (unfortunately I didn't get his name). Thanks for the great service! More

Professional, Efficient, Superior Service From purchasing my vehicle from Sean O’Grady to each service appointment being taken care of by Helena Vrabrec. I am cared for and my service needs a From purchasing my vehicle from Sean O’Grady to each service appointment being taken care of by Helena Vrabrec. I am cared for and my service needs are met quickly, professionally and personally. I am always treated like a valued customer and that my business matters. Setting this team aside from all the other Dealers I have worked with in the past. More

Great Service Amanda is very good at explaining what is required to fix my vehicle. She is very courteous and pleasant in her responses to all of my questions in a Amanda is very good at explaining what is required to fix my vehicle. She is very courteous and pleasant in her responses to all of my questions in a timely manner. More