ToyotaTown - Service Centre

I was very disappointed with the cleaning detail. I paid for a gold service and was told that it would be like new. I had to point out garbage on the floor and candy that had not been cleaned up and I paid for a gold service and was told that it would be like new. I had to point out garbage on the floor and candy that had not been cleaned up and unfortunately, I did not look in all the cupholders, and found later after they took it twice to clean those things that there was still dirt and cupholders. They did take it in right away and fix the two areas that I pointed out. It was unfortunate that I did not check everything before they cleaned it again. I don’t understand why they would not use the stronger cleaner When they are doing a gold service. When I had to take it in again another time for a repair it was unfortunate and maybe there’s a reason, but I was left waiting for almost 40 minutes to find out that they did not have the cable for me. I’m not sure why it took so long to find out if they had The supplies. The people who work there are always polite and courteous. But I was disappointed when I had paid so much money. More

Latoya is the absolute best service advisor I have ever worked with. She’s friendly, knowledgeable, & extremely helpful. worked with. She’s friendly, knowledgeable, & extremely helpful. More

Anna is professional, courteous, and provides information expeditiously allowing me to make the best decisions in a timely manner. She goes above and beyond in her Advisor responsibilities. A great asset expeditiously allowing me to make the best decisions in a timely manner. She goes above and beyond in her Advisor responsibilities. A great asset to Toyotatown! More

La Toya is the best service advisor I have had at any dealership. She makes it a pleasure to book service at Toyotatown dealership. She makes it a pleasure to book service at Toyotatown More

Professional knowledgeable strait talkers made me feel good to be at the dealership work was dun on time and proceeded quickly good to be at the dealership work was dun on time and proceeded quickly More

LaToya is amazing. 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything and never misses a beat. She always remembers the 10% discount which is greatly appreciated!!! I've been with Toyota-Town for over 20 years and have had some bad experiences with two service advisors in particular. Fortunately only the two in 20 years but I must say, I would follow LaToya to any dealership should she choose to move on. Keep doing what you're doing LaToya! And THANK YOU SO VERY MUCH!!! PS: Let me know if you do ever decide to move on! 😊 More

ToyotaTown regularly gives me the best service of any dealership that I have ever dealt with. Bear in mind that my wife and I have owned 10 new vehicles between us (not Toyotas) up until this one. Toyot dealership that I have ever dealt with. Bear in mind that my wife and I have owned 10 new vehicles between us (not Toyotas) up until this one. Toyotatown gets me in right away, the wait is always reasonable, they fix my car professionally and efficiently, let me know if anything else is needed, wash the car and then get it back to me at a very reasonable cost. This time around, Dennis D. was very friendly and professional and my car was ready - clean - sooner than anticipated. Great job Dennis! More

Mr Mj Rikzalla is a Approachable advisor. he deal professionally & give best advice how to deal with the issues & the place good ambiance. he deal professionally & give best advice how to deal with the issues & the place good ambiance. More

I have dealt with MJ for years. He AWAYS gives excellent service and August 19/20 was no exception. Explains everything clearly ( even if it is going to be costly), gives good estim He AWAYS gives excellent service and August 19/20 was no exception. Explains everything clearly ( even if it is going to be costly), gives good estimates, and clear time guidelines. Too bad More

My car would not start was towed to Toyota Town. Over my 15 years with Toyota Reception always answers my call right away, then I get transferred to service to get voicemail. Dennis called back quic Over my 15 years with Toyota Reception always answers my call right away, then I get transferred to service to get voicemail. Dennis called back quickly which was awesome. He explained there were no appointments for two days but said they would try to look at it tomorrow. He provided me his direct line, followed up the next day and the work was completed within two days. I was thankful this happened while I was off from work. Dennis kept me informed, scheduled me a pick up and was very professional. When picking up my car it did not sound right. I returned to him, he showed care came to listen, spoke to the technician, they took it right away to relook at it. Dennis showed me a photo of what else needed to be done, they did it the same day, he provided me with a car so I could get home and followed up again as needed. Way to go Dennis is professional and shows a genuine care wanting to help. Thank you. More