ToyotaTown - Service Centre

I recently had a car service done at Toyota Town London, and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very rude behavior and lacked basic customer service etiquette; there were no smiles and their communication style was unwelcoming. Furthermore, I had booked this service in advance and confirmed that a specific defective part would be installed. However, on the day of the service, I was informed that the part was not available, which was frustrating given the prior confirmation. Toyota Town London really needs to work on improving the customer service skills of their front desk team. A more friendly and organized approach would significantly enhance the customer experience. More

Great service from check in to check out. Explained everything clearly. Very detailed billing. Awesome Explained everything clearly. Very detailed billing. Awesome More

My service advisor Jason was his usual professional self keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the fact and Jason replied via text in a timely manner with the information requested. Thanks More

Always friendly and professional. Enna is wonderful. Constantly keeping me informed as the service is in progress Enna is wonderful. Constantly keeping me informed as the service is in progress More

Excellent service and Professional work from the time I arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a very good experience! More

I find the staff very knowledgeable and willing to talk budget. Dennis is retiring and I am going to miss his cheerful manner and vehicle knowledge. budget. Dennis is retiring and I am going to miss his cheerful manner and vehicle knowledge. More

Enna was amazing from beginning to the end and was so appreciated as our Insurance agent was a nightmare.She maneuvered through all hurdles as a true professional. Thank you Enna and Toyota you are very appreciated as our Insurance agent was a nightmare.She maneuvered through all hurdles as a true professional. Thank you Enna and Toyota you are very lucky to have her. Give her a raise, she deserves it. More

Great customer service. Excellent quality. Very good timing. Free shuttle ride home and back. Highly recommended. Excellent quality. Very good timing. Free shuttle ride home and back. Highly recommended. More

I had a pretty smooth service, I was offered all the details and nothing was hidden and no extra charge. details and nothing was hidden and no extra charge. More

Excellent service as usual from Jason and the team! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! More