ToyotaTown

New RAV4 Just bought a replacement RAV4. Kevin Swan was very helpful and it was a great and friendly experience. I have been dealing with ToyotaTown for over Just bought a replacement RAV4. Kevin Swan was very helpful and it was a great and friendly experience. I have been dealing with ToyotaTown for over 20 years and always had great service. More

Purchased 2018 Toyota CHR Had a great experience purchasing my new 2018 Toyota CHR. Shawn and Vlad were both very helpful and professional. Smooth experience and highly recom Had a great experience purchasing my new 2018 Toyota CHR. Shawn and Vlad were both very helpful and professional. Smooth experience and highly recommend Toyotatown London!! More

Great dealership! I have been a customer of ToyotaTown for the past 17 years and have always found the staff to be very friendly & helpful so when it was time to get a I have been a customer of ToyotaTown for the past 17 years and have always found the staff to be very friendly & helpful so when it was time to get another vehicle, I came to ToyotaTown. Rob Dako on service is always pleasant & knowledgeable, and he suggested that I see Shawn Longworth when I told him I was looking for another car. I bought a 2017 Corolla SE from Shawn who was very accommodating and knowledgeable. My car was ready when promised and he spent time thoroughly explaining all the features and also setting up my phone with the blue tooth system, which I really appreciated. More

Amazing experience I’ve always been skeptical of dealerships, but was very surprised and extremely happy with my experience at Toyota. David was more than helpful with m I’ve always been skeptical of dealerships, but was very surprised and extremely happy with my experience at Toyota. David was more than helpful with meeting all my needs and expectations. I never felt pressured or hassled into making a quick decision. Rita and Chelsea were also amazing to deal and I love my new ravv4!!! More

Typical Car Salesman I bought a Toyota Corolla Certified Used Vehicle on July 4th and Mr. Longworth was the salesman. Mr. Longworth is not trustworthy, does not take a I bought a Toyota Corolla Certified Used Vehicle on July 4th and Mr. Longworth was the salesman. Mr. Longworth is not trustworthy, does not take any ownership, asking him for anything is like pulling teeth, he drag his feet and lies about anything. He is a typical salesman of a chip car dealership. On the other side Mr. Longworth will answer emails at crazy hours. Responses to the Survey Customer Service: 1 star since there is no zero star option Shawn Longworth 1 star since there is no zero star option Stephanie Davis 2 stars since she does not empathize with customers and does not feel their pain when dealing with poor performers Quality of Work 3 stars since the car was OK but documents delivered were no acceptable Friendliness 1 star since he smiles at customers but takes them for fools Price 2 Since compared with "Canadian Red Book" their price is way too high Will I recommend this dealership? ABSOLUTELY, 100% NOT! To sum up my experience with Toyota Town let's say that I have removed their Toyota Town license plate covers from my car. BTW, I was asked by Mr. Longworth to give him 5 stars on every response and write nice comments in the survey. LOL, More

Excellent car buying experience I have been a customer at Toyotatown for 18 years and have always received excellent service. When it came time to replace my 17 year old car I knew T I have been a customer at Toyotatown for 18 years and have always received excellent service. When it came time to replace my 17 year old car I knew Toyotatown was the place to go. I was helped by Brian Williams who was friendly, helpful and a pleasure to deal with. I chose a 2015 Yaris and Brian was prompt on the delivery date, helped me on the trade in for my old car and made sure I received information on the financing.. On delivery, he even set up my phone with the Bluetooth system. As always I am impressed with Toyotatown and many thanks to Brian Williams for his help. More

Employee Mike Jansen I had a flat tire on the highway on Sunday. While waiting for the motor league in the heat Mike Jansen and employee of Toyota town stooped, and took I had a flat tire on the highway on Sunday. While waiting for the motor league in the heat Mike Jansen and employee of Toyota town stooped, and took the time to look after me and changed the time . He commented that he just wanted to make sure that Toyota town customers are looked after and happy. He would not take anything for helping me just wanted to make sure I was looked after and back on the road. He is a very kind and nice person who you should be very happy to have someone of this caliber and mindset working for you. I work in an industry that customer service is very important and I believe Mike went above and beyond in order to help. I was very appreciative of this help and it was a pleasure meeting him. Please express my sincere appreciation to Mike for a excellent job well done. Ron Mahon More

Amazing Before going back to Toyota town, i had visited another dealership (North London Toyota). I won't bore you with the details of that visit, but i was n Before going back to Toyota town, i had visited another dealership (North London Toyota). I won't bore you with the details of that visit, but i was not impressed with their customer service or service in general. So when i went to Toyota Town, my expectations were somewhat low. However i am glad to say i was presently surprised when i arrived. I was greeted and asked if i need anything while i waited for a sales person. In comes Brian Williams, Brain introduced himself and off we proceeded to his office. He asked me what "i was looking for". I was happy because instead of going into what he could offer me, he wanted to know what i wanted. He asked all the information clearly and in a language that was simple for me as the customer who is not familiar with all the car techy terms could understand. He then proceeded to appraising my car and explained all the incentives that were available and in line with what i wanted. The best way to explain Brian's sales approach is he a conversational sales person instead of the pushy sales person. Toyota Town is truly lucky to have Brian as one of it's employee, he was a pleasure to work with and will definitely be recommending any of my friends and family to speak with Brian if they are ever in a market for a car. Thank you Brian for being Professional, knowledgeable, respectful, and a people person. I can honestly say Brian was the reason i decided to purchase my RV4. More

Excellent service from David High! We had a pleasant experience working with Dave High at ToyotaTown. Thanks working with us and helping us choose a car that was suitable for us! Dave w We had a pleasant experience working with Dave High at ToyotaTown. Thanks working with us and helping us choose a car that was suitable for us! Dave was excellent throughout the process, answered all questions and helped us find something that suited our needs. All staff at the ToyotaTown dealership were pleasant and the dealership was well run! More

Just bought my first (brand new) car at ToyotaTown! I bought my first (brand new) car with the help of Ken Yates at ToyotaTown. The whole experience was enjoyable and comfortable. Couldn't be happier - I bought my first (brand new) car with the help of Ken Yates at ToyotaTown. The whole experience was enjoyable and comfortable. Couldn't be happier - no complaints! Nicole Levasseur helped us with all the financing, and she was great as well. More