ToyotaTown
London, ON
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Well Organized My service was done because of a recall and it went very smoothly. On arrival Instructions given were clear and concise and I was contacted earlier t My service was done because of a recall and it went very smoothly. On arrival Instructions given were clear and concise and I was contacted earlier than expected when my car was ready. Instructions when leaving were also easy to follow and it was apparent that the inside of my car had been disinfected/cleaned re Covid 19. The only drawback was that the shuttle was not available, which required finding transportation to and from the dealership and the signage on the door was a tad confusing, because two signs stated Do Not Enter with a sign below stating Unless to Pick Up Car. But, overall quite pleased by all staff that I encountered. More
Very Professional Excellent service from may initial call, dropping off my vehicle, follow up call with pricing, repair completed the following day. Protocols in place Excellent service from may initial call, dropping off my vehicle, follow up call with pricing, repair completed the following day. Protocols in place for COVID-19 which made me feel comfortable. Overall great experience. More
Robert Dako I recently brought my Highlander in for service (which was long overdue). Robert Dako was my contact and I can't honestly say, he was the best servic I recently brought my Highlander in for service (which was long overdue). Robert Dako was my contact and I can't honestly say, he was the best serviceman I have ever encountered. Very thorough in his explanations and with the Covid isolation he was most attentive. I will definitely ask for Robert any time I have to have my car serviced. More
HELPFUL I had come to get a diagnostic on the car......as a second opinion. I am happy I did because I was told I needed a new computer....such was not the ca I had come to get a diagnostic on the car......as a second opinion. I am happy I did because I was told I needed a new computer....such was not the case...the technition had me come to his station, showed me what the diagnosis was and that all I needed was a new Coil and spark plug. I would also like to mention Mustafa a service advisor, for the friendly and courteous handling of my appointment. More
Worry Free Service I have been a client of Toyotatown for many years and during that time Robert Dako has provided sincere, honest advice with any of the issues I have h I have been a client of Toyotatown for many years and during that time Robert Dako has provided sincere, honest advice with any of the issues I have had with my vehicles. He is always patient and is well versed in anything automotive. In his presentation, he instills confidence that I am a valued customer and that the service provided will be to high standard. I would highly recommend him as a valued Service Advisor. More
A pleasure working with you yesterday Jason! This was first time to your dealership and I will certainly return. Thanks again for your fine service! first time to your dealership and I will certainly return. Thanks again for your fine service! More
Amanda Krug, was efficient, clear and her feed back excellent........ dealership good mechanics, parts pricing fair 👍 and the added discount 🤗. Good job overall but invoice needs to be more clear 🤔 excellent........ dealership good mechanics, parts pricing fair 👍 and the added discount 🤗. Good job overall but invoice needs to be more clear 🤔 More
Amanda Krug - Service Advisor Extraordinaire Amanda is always pleasant and easy to deal with. Always has a smile (even when it's covered with a mask). She explains things well/fully, seeks ap Amanda is always pleasant and easy to deal with. Always has a smile (even when it's covered with a mask). She explains things well/fully, seeks approval to proceed. She goes above and beyond; given I have a hearing impairment, this is much appreciated. She even cancelled next month's appointment for recall for me as techs were able to complete this work within the parameters of this visit. Saves me another trip, which is great. Co-ordinates with customer service/cashier when work is complete and personally notifies me; this again is most helpful as poor building acoustics/noise make it almost impossible for me to hear. Pleased to see the safety measures in place in the showroom and throughout. More
maintenance Friendly, courteous You are not going to get more that what you are getting. happy with my service and received my care back nice and clean. do not Friendly, courteous You are not going to get more that what you are getting. happy with my service and received my care back nice and clean. do not like doing these reviews More