The Loan Arranger

Great Customer Service You hear about places like this and think they can't really help you, because you've exhausted every other option BUT they really can help you! I work You hear about places like this and think they can't really help you, because you've exhausted every other option BUT they really can help you! I worked with Jerry G and he was very patient and informative. He let me know my options and found me not only the right car to suit my needs, but the car I wanted as well. I would recommend this dealership to everyone AND Jerry G. as their liaison to the car of their dreams. More

Painless experience Hi,my husband and I walked in not expecting to much,but extremely frustrated with our old car breaking down on a weekly basis.but our lady Tina Fowler Hi,my husband and I walked in not expecting to much,but extremely frustrated with our old car breaking down on a weekly basis.but our lady Tina Fowler made it a very good experience.She was very friendly and totally personable,understand real life situations and worked very hard for us.We walked out with the keys to our new car and a smile,they are a great team there,the environment is all around very friendly and they seem to all get along,she even shared her ice cream birthday cake with us,lol. And becouse of our crappy drive there she awarded us with a 25 dollar gas card.Thank you very much Tina,nice job,thank you for working hard to get us into a much newer nicer ,reliable car.Also thank you to the lady that gave us the card,I'm sorry I forgot name.?? More

An experience worth documenting Wizardry...sheer wizardry! All jokes aside. Im a serious man and always walk into these situations with some skepticism. With that said, the moment I Wizardry...sheer wizardry! All jokes aside. Im a serious man and always walk into these situations with some skepticism. With that said, the moment I spoke with Allan on the phone, my guard began to drop somewhat, I decided to write this review after getting a feel for the car so the romance stage is over for me. It was a very good experience, Allan is a diamond in the rough, he doesn't appear it but you will quickly realize he has your best interest in mind. He was smooth.....funny and engaging, but more importantly...more vital...he was honest, he and his finance rep (Tamara) were pros. They worked hard and im comfortable saying that I left the lot happy. I will definitely be back to the loan arranger Toronto to deal with Allan in 2016/2017 for more business. Id recommend anyone to him. He's the real deal (lol no pun intended). More

fantastic my name is john and i recently purchased a truck from the Cambridge location , the treatment i received from Kathy and Dianna was exceptional . I woul my name is john and i recently purchased a truck from the Cambridge location , the treatment i received from Kathy and Dianna was exceptional . I would recommend them to anyone . More

once again alan has gone above and beyond Once again alan east has gone above and beyond what any other salesman would ever do after a sale is complete. I was waiting for my second key and i Once again alan east has gone above and beyond what any other salesman would ever do after a sale is complete. I was waiting for my second key and instead of making me wait any longer which I would have done because he was so helpful, he made an appointment and ordered my new key for me. Absolutly amassing man to deal with always looking out for me and my best interests. Even after the deal has come and gone checking up to make sure I'm still happy with my vehicle. I feel like I have a new friend and not just another salesman looking to make a quick buck. Alan has done more then any dealership or salesman would ever do for anyone and even months after the continues to impress me every time I speek with him, or call him with some rediculious question. A great salesman an even better person and even better new friend. Thanks again for everything. would recommend alan and the dealership over and over and over More

Good customer service I was turned down by other dealers and finally Allen and his team helped me get my own car. The did some magic to get the car in my own name and helpe I was turned down by other dealers and finally Allen and his team helped me get my own car. The did some magic to get the car in my own name and helped me own the car of my dreams. Very thankful for your help! More

customer service at its best Adam was excellent he did all the work called me several times to keep me up to date met with him on Monday night Wednesday night I was driving out wi Adam was excellent he did all the work called me several times to keep me up to date met with him on Monday night Wednesday night I was driving out with my new car .The loan arranger made everything so easy. I will be back for my next car. More

Kristen Went into The Loan Arranger thinking that I would never be able to get a vehicle because my current credit situation is not the greatest and I had don Went into The Loan Arranger thinking that I would never be able to get a vehicle because my current credit situation is not the greatest and I had done some shopping around and no one was able to help me... I sat down with Kristen, she told me all the required documents that I needed, and within 3 days I was driving my new car !! I am soo happy that I went into The Loan Arranger, Thank you so much Kristen! I will be back in a year to trade in!! More

Fast & Easy! Great Service. Special thanks to Billy at The Loan Arranger, Oshawa. He helped me get approved fast for a car I needed within a 2 week time frame. He took the time t Special thanks to Billy at The Loan Arranger, Oshawa. He helped me get approved fast for a car I needed within a 2 week time frame. He took the time to explain everything and answer every question I had in full detail. The process was fast and easy! I will recommend this dealership to everyone looking for a great, quality used vehicle! More

Trade in Scam last minute Mano K and Chris Ball Loan of vehicle and trade in application Loan Arranger Finance people versus Sales reps. November 2015 The writer purchased a vehicle from the Loan Loan of vehicle and trade in application Loan Arranger Finance people versus Sales reps. November 2015 The writer purchased a vehicle from the Loan Arranger in late 2014 using very little income verification with bad credit. The vehicle was a 7,000$ value 2005 Chrysler Pacifica. The total loan value was 10,000$. 1,000$ was put down as a deposit. The regular payment was 344.18$ on the 15th of every month. The car was sold by John Lorifice. The Sales Rep said to come back in a year to get a newer vehicle. After one year, I drove back to the Loan Arranger and learned Sales Rep John had left the company. I saw a sales rep from the year before and talked to him. His name was Mano K. We started talking about returning the vehicle. He stated that I could return the vehicle no problem no cost and get a newer model. Mano requested that the deal close this week. I stated that was too soon as I am a low income earner in the 30,000 to 35,000 range with large outstanding debts of Fro, Student Loan and various private unresolved R1 debts. Mano requested deposit for new vehicle of 1,500, I said that I would have to wait at least a month to get the money, over the course of a month and a little more time I sent Mano 1,000$ deposit funds towards the new vehicle. Mano repeatedly stated that he would not be charging me to return the car back so long as it was attached to the new purchase. When I was ready to get my newer model 2009 Journey, Black on Black tints with RT model version at 176,000 km with brand new all season tires. The company stepped in and started talking about “buying” back the vehicle at 4,000$. This information was relayed by Emily over the phone. The conversation started with Emily snapping into the call “You don’t like your buyback”. At this point was the first time I heard the word buyback. By this point I had paid 1,000$ deposit, 11 months of payments at 344.18$ for 3,785.98 for close to or over 5,000 of the vehicle total purchase price. The 2005 Pacifica vehicle sold to me originally had issues of the following: rear Left window not working, Needed tire sensor which took 3 visits to get fixed by writer to third party installer, large dent on front right of quarter panel, broken DVD changer that grinded endlessly, not working DVD screen in the back. The 2005 Pacifica is a 10 year old vehicle and is now facing normal wear and tear issues that will cause the writer to spend money to fix that was planned on not being spent due to the trade in deal made with Mano. The current vehicle had visible issues without a check of the engine or drivetrain such as: rear gas cap was broken and caused paint damage to vehicle panel, front top dash glasses holder not popping up and the trunk would not open. The writer did not spend a lot of time looking at the vehicle interior. The writer was not given a chance to have the engine checked. The writer is seeking his deposit back minus November payment of 344.18$. For a refund cheque of 655.82$. The writer is asking for the November payment to be withdrawn because the writer’s bank account was not planned for a car payment due to putting the deposit down and expecting to drive a new vehicle. The upcoming winter season means the writer has to winterize a older vehicle at his own cost. The writer is looking to leave Loan Arranger due to above mentioned and the below following: November 10th phone call with Manager “Chris”, Transferred from Mano, (similar to Emily), “Hello, we need 2,500 from you”. “For What”. “ to pay back the old vehicle.” “ What amount goes to the new vehicle”. “ Like 500$”. “ I don’t have that cash now, can you roll it into a new one” “Nope, pay us 2,500” “well, I cant get that cash” “too bad”. “Bye”. The finance people at Loan Arranger have been extremely rude and forcing me to WANT to leave them as a reputable used car dealer. The lack of attempting to put the alleged 2,000$ owed into a debt payable is disturbing after negotiating with the Sales rep for over one month. The lack of customer service skills by the Finance and Managers is a cause to leave the Loan Arranger. While I get that many people need good used car dealers due to credit circumstances. I feel the Loan Arranger has been unfair to me and is leaving in the upcoming winter season with an aging vehicle that they want to profit of instead of working with the customer like I have worked with them. I am writing this letter today to post Online, Fax to the Loan Arranger and submit to the BBB because now I am cornered due to the Sales Rep’s “lies” about a buyback, the Finance people’s rudeness and lack of care to deal with the “buyback” and the overall position I have been left in due to these circumstances overall. Please think twice about the trustworthy label put onto the Loan Arranger. Not all the “good” reviews online are true. I am considering litigation to enforce the Sales Reps insistence of no buy back since that is the entire reason I worked for over a month to pay the Loan Arranger my extra free cash. The waste of my time with the playing of my life by the Sales rep and the finance department is disturbing. More