The Lakehead Motors Ltd.

Our New Jeep Cherokee We visited many dealerships looking for an SUV. When we got to Lakehead Motors Nick met us, took us to his desk and gave us valid reasons for purchas We visited many dealerships looking for an SUV. When we got to Lakehead Motors Nick met us, took us to his desk and gave us valid reasons for purchasing a Jeep Cherokee. We decided to test drive it and Nick led us through many of the in-car features. After test driving it we decided it was what we wanted. Nick worked hard to get us a deal within our budget and made it easy to trade in our older car. Bryan and Nick got the paperwork organized and completed efficiently. More

Great dealership We had a great experience buying our first family van. The staff was helpful and down to earth. They did a great job of helping us find what we needed We had a great experience buying our first family van. The staff was helpful and down to earth. They did a great job of helping us find what we needed within our budget. More

Awesome Experience! What an awesome experience to deal with such fabulous people!! Thanks to Greg Cleland for all his help, guidance and patience!! He searched to find me What an awesome experience to deal with such fabulous people!! Thanks to Greg Cleland for all his help, guidance and patience!! He searched to find me exactly what I wanted. He made my choice in picking out our new van so much easier! Also thanks to Bryan Sullivan for walking us through the last steps to getting our van. Thank you both for such excellent customer care! More

Very friendly, no pressure Awesome customer service. Couldn't be happier with my experience at Lakehead Motors. Answered any questions I had and kept me updated through the enti Awesome customer service. Couldn't be happier with my experience at Lakehead Motors. Answered any questions I had and kept me updated through the entire process. Thank you! More

Efficient, Honest, Easy All staff is very friendly, was a pleasant experience. Nick had many customers when I went in and made me a priority since I had made an appointment. All staff is very friendly, was a pleasant experience. Nick had many customers when I went in and made me a priority since I had made an appointment. Very much appreciated. More

Nothing but professionals Big thanks to Grant and the service staff at Lakehead Motors for taking care of my 2013 Jeep Wrangler Sahara. From the service counter to the techs wh Big thanks to Grant and the service staff at Lakehead Motors for taking care of my 2013 Jeep Wrangler Sahara. From the service counter to the techs who worked on my Jeep, I express a huge thank you for your patience and professionalism. At Lakehead their is a process that must be followed for all warranty issues with Chrysler Canada. For those of you who are frustrated with this be patient. Let these guys and gals do their jobs and you will be happy. Good service is hard to find these days. These guys went above and beyond..... Thank you...Thank you More

Overall great experience The team at Lakehead Motors were very helpful with helping me choose the right vehicle for me. They took care of everything and made me feel good abou The team at Lakehead Motors were very helpful with helping me choose the right vehicle for me. They took care of everything and made me feel good about my new purchase. Two thumbs up! More

happy repeat customers we just bought 2 new vehicles here! We are very pleased with the service received and prices we got on a 2016 Ram crew cab slt 4x4 and 2015 journey c we just bought 2 new vehicles here! We are very pleased with the service received and prices we got on a 2016 Ram crew cab slt 4x4 and 2015 journey crossroad awd. We are from out of town and they made working with them easy. This was our second time buying here and would buy here again and refer friends and family. More

Very good service. The service was first class and felt comfortable dealing with the people at Lakehead Motors. My experience in the past was also very good. I would rec The service was first class and felt comfortable dealing with the people at Lakehead Motors. My experience in the past was also very good. I would recommend this dealership to others. More

VERY POOR CUSTOMER SERVICE AND WARRANTY SERVICE over the past 7 months I have purchased 3 vehicles from this dealer, the latest one being a 2016 Jeep Patriot, the vehicle was not running properly so over the past 7 months I have purchased 3 vehicles from this dealer, the latest one being a 2016 Jeep Patriot, the vehicle was not running properly so we arranged to drop it at the dealer a week after the purchase , there was a few minor fix ups as per normal with one exception, the engine idles at approximately 1200 RPM and when placed in gear it starts to move at around 12-15 kph and if you put it into reverse the vehicle moves at between 5-10 kph. The service writer and tech claim this is normal and there is nothing more that can be done, not being quite satisfied with that answer , I contacted OMVIC who were somewhat sympathetic and less than helpful, they directed me to Chrysler Canada and they stated that this is NOT NORMAL for this vehicle and the dealer should in fact go through the vehicle and check it out completely and reset the idle etc. I relayed this information and as per usual rather then admit they really never checked the vehicle out,as a result of what I feel is a safety issue, and the complete and utter lack of customer care/service I am now, for the sake of my families safety taking the drastic action of "trading in" this 2016 Jeep for a NISSAN, and after 20 plus years of being a loyal Lakehead Motors customer I am disappointed with the complete and utter lack of service and customer care. I asked to speak with the Owner (Michael Commuzzi) but I guess that the 3 vehicles in the last 7 months does not qualify me to be treated as a loyal customer. I will never do business with this dealer again and if and when I choose to purchase another Dodge/Chrysler product I will travel the 800 miles to Toronto to do so. Should anyone ask me about my experience I will be honest and direct them to purchase vehicles from any other dealer, as a consumer you can only ignore my issues for so long, let alone try to diffuse the severity of the safety issue with a shrug and 'oh well 3 people drove it on the highway it ran ok' , well MR Commuzzi it is not OK, your 'SERVICE' is non SERVICE More