The Lakehead Motors Ltd.

TERRIBLE SERVICE I had the WORST experience last week, at Lakehead motors, in the service department I HAVE EVER HAD IN MY LIFE. I brought my van in for service and a I had the WORST experience last week, at Lakehead motors, in the service department I HAVE EVER HAD IN MY LIFE. I brought my van in for service and a few other things. When my van was returned to me it was dirty, they left all the items in my glove box all over the floor, they ruined a few of my personal belongings, when they returned my vehicle after having it all day , the problem was still there. They over charged me, there were issues that should have been covered through the warranty and they just would not budge on the issue and charged me anyway. They added things on to my bill without asking my permission. When I called and spoke to the manager, I told him all of the above and he did NOTHING about. In fact I had to bring my van back in for another two days and had to pay another $130( for something that should have been covered by warranty) DO NOT GO TO LAKEHEAD MOTORS, THEY ARE DISRESPECTFULL CROOKS. More

Great Experince I bought a Jeep from the dealership recently and am very happy with my experience! The sales person took his time with me and was very patient with a I bought a Jeep from the dealership recently and am very happy with my experience! The sales person took his time with me and was very patient with all my questions. Everyone I spoke with at the dealership was friendly. I have called a number of times with questions since my purchase and always received a call back and my questions answered. I will absolutely buy my next car from Lakehead. More

Bad Customer Experience My daughter's 3 month old Chrysler failed on a Saturday morning. By chance she was very near the dealership and took the car straight there. 3 month My daughter's 3 month old Chrysler failed on a Saturday morning. By chance she was very near the dealership and took the car straight there. 3 month old car, less than 3,000 kilometers and what do they tell her? ."Park it over there and we'll get to it Monday." 3 month old car, less than 3,000 kilometers, 2 kids headed to a birthday party and all you can say is come back Monday. Finally, after reducing my daughter to tears and forcing me to go into the service area to see if I could help her out, a manager who overheard the conversation took over and provided the service she should have received in the first place. All this while the salesman tried to stare me down. Wow. Never buy from this clown show. More

Every visit is a headache I have been many times, for service and warranty for my fiat. From unnounnotified cancelled appointments, issues not being fixed the first time, tools I have been many times, for service and warranty for my fiat. From unnounnotified cancelled appointments, issues not being fixed the first time, tools left in the car, to dirty handprints left on the bodywork I have yet to leave satisfied. I now have to drive 8 hours to Winnipeg to avoid this mess. More

Disrespect My girlfriend and I recently purchased a vehicle from lakehead dodge dealer ship. The amount of disrespect that we received here was crazy the sales r My girlfriend and I recently purchased a vehicle from lakehead dodge dealer ship. The amount of disrespect that we received here was crazy the sales rep was wonderful. My problem became clear when I was handed of to the finance office. The woman that tried to sell me the extended warranty explained it to us we said no thank you multiple times but she continued to push and push till the point where we both very uncomfortable. Finally let it go and made it very clear that she was going to speak with the co signer my girlfriends father and undermining the wishes of the buyer. I called the next day to set up the time to finish the paperwork she refused to speak with me and would not return my calls. I will be the one making all the payment on the vehicle and expect to be respected. I will never deal with this dealership again nor would I ever send anyone there. Extremely disappointed in the service!!!!! More

I purchased a brand new dodge caravan. The sales person was terrific, unfortunately he doesn't work there anymore. I've had my vehicle service many times. The employees in the service department seem to be was terrific, unfortunately he doesn't work there anymore. I've had my vehicle service many times. The employees in the service department seem to be very busy, often overwhelmed, so friendly isn't the correct word to use when approaching customers. A ton of miscommunication. They ask that you bring your vehicle in by 8 am but by late afternoon, vehicle is still not serviced or are current "being worked on". Shuttle service when needed takes way too long and the drivers make you feel like you are taking them away from "important" duties. Overall, a very bad experience always. I would never buy a vehicle from there in the future. Would rather travel to a smaller town to purchase and service any future vehicle. I wouldn't recommend them at all. Quite embarrassing! More