Subaru of Calgary

Service contact person was excellent I would like to commend the work of Jennie Estabrooks. While others in the sales office have not been particularly helpful, this person is "spot on". I would like to commend the work of Jennie Estabrooks. While others in the sales office have not been particularly helpful, this person is "spot on". she knows how to answer a phone, how to follow up with a question posed by a customer and keeps in touch with the customer. Others in the office could learn from the excellent rapport and follow up when Ms. Estabrooks deals with a customer. Jim F. More

Depends on the staff Our salesperson was Cain Chan, who we greatly enjoyed dealing with. He was friendly, knowledgable and accommodating. We also enjoyed dealing with Ke Our salesperson was Cain Chan, who we greatly enjoyed dealing with. He was friendly, knowledgable and accommodating. We also enjoyed dealing with Ken Woo, Cain's manager. The only reason we can't give this experience five stars was our dealing with a different manager after we had reached a deal, handed over our trade-in and taken possession of our Subaru. We had to bring the Subaru back for a dent repair that was promised by Cain and his manager Ken. The used car manager did his best to back out of doing the repair, effectively saying that either we were not being truthful about the deal (it was in the bill of sale) or Cain had promised something that he had no authority to promise (Cain had consulted with Ken about the repair before the deal was completed). This really left a bad taste in our mouths, but Cain and Ken made it right the next day, the dent was repaired more than satisfactorily. More

For me it's about the service! My sales representative was Cain Chan. I had spoken to him before and throughout the whole process, it was a feeling that he wanted me to be happy, n My sales representative was Cain Chan. I had spoken to him before and throughout the whole process, it was a feeling that he wanted me to be happy, not about the bottom dollar like a lot of sales people tend to be. I told him I wanted service and a good deal. He went above and beyond what service is. I told him my numbers thinking, "there's no way he can make this happen." He not only made it happen but when I left, I felt that I ended up with the better deal. He listens to what you have to say and works on making what you wish for to come true. My previous car was an Infiniti G37x (2012). I couldn't find any cars that were comparable to what I enjoyed most in my car, he didn't sell me on the WRX, he let me drive it as I would my car (not babied like most other sales people wanted me to drive. I knew after the drive, that this (WRX) was my car but he never pressured me to make an offer, just listened to what I had to say and worked on making it happen. I've bought about 17 cars in my life and I think I've found my sales person for life. I will definitely be a repeat customer (after all, my lease is up in 4 yrs) and I will be searching for Cain to sell me my next car. Thanks Cain! More

Lomand Edwards for the win! We did a two car deal with Lomand where we bought an outback and a crosstrek. Lomand took us on a great test drive with both city and highway routes. We did a two car deal with Lomand where we bought an outback and a crosstrek. Lomand took us on a great test drive with both city and highway routes. He asked us about what we wanted to do with the cars and ensured our purchases were fitting with the lifestyle we live. We were happy with the process. We joke that one of us is detail and the other is big picture. Loman knew exactly who needed what information. He could easily answer the questions we posed about the various models. Overall a great experience at Calgary Subaru More

2 new vehicles purchased I purchased 2 new Foresters Sales was easy to deal with, just mixed up who has what hours sales, finance and management were all great to deal with I purchased 2 new Foresters Sales was easy to deal with, just mixed up who has what hours sales, finance and management were all great to deal with More

Customer Service at its best! I went into Subaru dealership to see what cars they have, my first contact was Shane Rothwell. He was already done for the day. He not only show me ar I went into Subaru dealership to see what cars they have, my first contact was Shane Rothwell. He was already done for the day. He not only show me around their lot in the chilly weather, he offered me a test drive. He his a great guy and i would recommend my friends and family to visit him. He tried getting me a better deal even though that did not go through. He's customer service skills is exceptional. HE'S A GREAT GUY! More

Great service! Paul Craigen was fabulous to work with. He knew his stuff, was friendly and efficient. I was very pleased with the service and would definitely recomm Paul Craigen was fabulous to work with. He knew his stuff, was friendly and efficient. I was very pleased with the service and would definitely recommend the service department. More

Stellar service from Subaru Calgary I was looking to replace my current daily driver with a 2016 Subaru WRX. They were very timely and put great effort into getting me into the car I wan I was looking to replace my current daily driver with a 2016 Subaru WRX. They were very timely and put great effort into getting me into the car I wanted, for the price I wanted. Unfortunately we were not able to meet my budget requirements for the vehicle I wanted. But with that being said they were pulling every string they could to bridge the gap between the cost of the vehicle and my budget and were shaving down my cost of the car anywhere they could. If you want a Subaru, ask for Loman. Even being relitivley new to Subaru Calgary there's no question I had that he left unanswered. You'll be taken care of. More