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Subaru of Calgary

Calgary, AB

4.4
863 Reviews

1100 Meridian Rd NE

Calgary, AB

T2A 2N9

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863 Reviews of Subaru of Calgary

March 05, 2016

Friendly and Respectful Help Nate and Shane at Subaru Calgary really help walk you through each step of buying your first car. Every question I asked was appropriately answered an More

by Teague
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Gawin, BK Kushro, Ken Woo, Shane Rothwell
March 04, 2016

Friendly and effective I needed a good quality small car at very short notice. In addition to being friendly the staff was very effective is helping me make the selection More

by BikeGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rahul Joshi
March 03, 2016

Just Another Morally Questionable, Greedy Corporation! - February 12, 2016: I discuss a USED vehicle with salesman Munir Vara. - Feb. 13: New visit; I am persuaded to place a deposit on a NEW vehicle. - More

by TR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Woo, BK Kushro
Mar 29, 2016 -

Subaru of Calgary responded

Hello TR, Hopefully I can help address some of your concerns and bring some light to the situation. First of all I apologize that your sales associate no longer works for us, it is not an easy way to make a living and turnover does happen, and you should have been contacted when that happened so we will be working on that process. 1. Deposits being non-refundable, this is our policy on all vehicles that are being ordered directly from the factory. The reason being that specific vehicle is being ordered to your tastes and requirements and so we need some measure of security to take this step on your behalf. 2. Subaru, unlike many of our competitors, only produces vehicles which are requested by the dealerships. Each Dealer is given an opportunity to order a certain amount of vehicles that they expect clients will want. If a client requests a vehicle outside of what has been ordered rather than having hundreds of vehicles sitting in port and aging or being damaged before delivery the vehicle is made to order. 3. Ken is correct, manual transmissions are becoming much more difficult to sell as a significant portion of the population is no longer able to drive this type of vehicle, and typically most people are interested in a mid-level vehicle for the benefits in features and resale-ability. This ties into why we request a non-refundable deposit for factory orders because a base model manual transmission would not typically be a vehicle that we would order. 4. I'm not sure how to address this. 5. I do apologize that you and Ken appear to have a conflict of personality, and I will speak with him regarding your perception of how you were treated to ensure that we do our best to relate well to all of our customers. So hopefully that sheds some light on the situation, if you did end up in a Subaru congratulations, they are certainly we believe the best vehicles on the road today!

February 29, 2016

SUBARU CALGARY Ken and Subaru calgary were great to deal with. I picked up my new 2016 Subaru Forester and I love it. Thanks for all the hard work guys. I would reco More

by Subbie_sti87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Woo
February 28, 2016

Great service Shane was very professional, helped me choose the right car and great attitude! The financial girl, Katie I think. Was wonderful and great helpful! More

by Felipe the Brazilian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keltie Piers, Shane Rothwell
Feb 29, 2016 -

Subaru of Calgary responded

Hello Felipe, Thank you for taking the time to visit us and your kind words about Shane and Keltie! They are certainly valued members of our team and it's always great to hear that they are doing such a good job. I'm glad that we found you the right Subaru for you!

February 28, 2016

Great Experience Had phoned for information and went in to see if the vehicle was in fact the one I wanted. After a slow start Nisar was extremely helpful and I found More

by Love my Baby Blue!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nisar Khan, Ken Woo, BK Kushro
Feb 29, 2016 -

Subaru of Calgary responded

Hello! Thank you for taking the time to leave us your review and letting us know where we can improve our process! Enjoy your Subaru, and welcome to the family!

February 27, 2016

Great Sales expwerience with Subaru Calgary The Sales team at Subaru Calgary were very professional in their engagement with me. I got the exact model and features I desired, and the team worke More

by CMac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Woo, Rahul Joshi
February 27, 2016

2007 saturn outlook Had a great experience buying here. Cain went over and above to help us get the vehicle we wanted. Made a fast great deal and everything that we agr More

by phatgt2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cain Chan
February 26, 2016

Smooth and Easy I had the opportunity to deal with Shane and Ken on the purchase of a WRX Sport the other day and they were great to deal with. Fun guys, true enthusi More

by WRXasaurus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Woo, Shane Rothwell
February 26, 2016

The new WRX is great, and Drew was a huge help! Wow, has the WRX ever changed! Such an improvement over the previous models, and not just in the looks department (I just couldn't get over the headl More

by slipperywhenwet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bell
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