Subaru of Calgary

Worst dealership I have dealt with It all began with the purchase of my car, I specifically asked numerous times if the new wrx sti's would be coming out next year and the agent ensured It all began with the purchase of my car, I specifically asked numerous times if the new wrx sti's would be coming out next year and the agent ensured me they wouldn't be. To my surprise, they did. Throughout the negotiations we finally met on price and future discounts, one of which was free oil changes for life. This turned out to be a disaster. Every time I bring my car in, it is an ordeal and the customer service has been crap. I am not sure if it is because they make no money off of me for the oil changes or it's just the normal service quality. One specific time while under warranty I had them check out my wipers as they were not turning when required and thought it was an electrical problem. Upon picking up my car they tried to charge my $130 for this repair. I asked what was wrong and they indicated they had to tighten.a screw. The sales person would not budge on the price until I was basically walking out on the door without payment, and then the asked the shop if it actually took an hour. It took 15 minute supposedly and I ended up paying $30. This was just one of the numerous bad experiences I have had with this dealership and I highly caution people about dealing with them from now on. More

Thanks for fast response After initial problems my issue was reolved thanks to Derrick Koch-thanks for your fast response and standing behind your customers , Thanks to Henry After initial problems my issue was reolved thanks to Derrick Koch-thanks for your fast response and standing behind your customers , Thanks to Henry and Ken as well. More

Great Service - would recommend Being a first time car buyer I thoroughly enjoyed my experience at Subaru Calgary. They thoroughly explained to me all the different models and ensure Being a first time car buyer I thoroughly enjoyed my experience at Subaru Calgary. They thoroughly explained to me all the different models and ensured I understood all aspects before making any decisions. They had excellent customer service and put their customers first. That said, you can tell there are some control issues with changeover in management when going through the process that may slow it down; however, this did not impact my decision to purchase a car. More

Loman LISTENS! Loman was a great sales person to work with. He listened attentively and never got impatient with us (my wife and I). I wouldn't exactly say I am the Loman was a great sales person to work with. He listened attentively and never got impatient with us (my wife and I). I wouldn't exactly say I am the easiest customer to please, but--to make a long story short-- I walked out of there feeling like Loman had worked on my behalf. I got what I wanted, at the price I was prepared to pay. He returned calls and emails promptly, which has DEFINITELY not been my overall experience with dealerships/sales staff in Calgary. So kudos to him for that! I would wholeheartedly recommend Loman as your next Subbie sales person. More

Phenomenal experience We arrived at Subaru with the intention of looking at a vehicle, and consequently had our kids with us. Giovanni saw the needs we had, and almost imm We arrived at Subaru with the intention of looking at a vehicle, and consequently had our kids with us. Giovanni saw the needs we had, and almost immediately found a vehicle that met every single need. His no pressure approach, his tolerance of having our kids constantly interrupting him speaking with us and his understanding of what we needed made this visit pleasant. We came 'just to look' and walked away with a smoking' good deal on a superb car thanks to Giovanni! All of the staff we had anything to do with in the entire dealership were professional and courteous. Thanks again Gio! More

A+ Experience Loman was quick to greet us on our first visit to Subaru Calgary, and extremely patient through the 2nd, 3rd, 4th and 5th visits too! He was knowledge Loman was quick to greet us on our first visit to Subaru Calgary, and extremely patient through the 2nd, 3rd, 4th and 5th visits too! He was knowledgeable and able to respond to my endless questions, and made the process enjoyable. Definitely able to identify my needs and find the perfect fit. Thanks again for all your help on my first new vehicle purchase in 15 years! More

Loman Edwards was excellent! I showed up to buy a new car with limited time and a quote in hand. There was an error in my favour on the quote and the dealership honoured the price I showed up to buy a new car with limited time and a quote in hand. There was an error in my favour on the quote and the dealership honoured the price I was given.They expedited the process for me so I was able to drive my new car away in just over 2 hours. Thanks everyone!! More

Couldn't have been better! My experience with Subaru Calgary has been top notch. Being a car guy, I walked in knowing exactly what I wanted. I met Henry Yu, and we quickly began My experience with Subaru Calgary has been top notch. Being a car guy, I walked in knowing exactly what I wanted. I met Henry Yu, and we quickly began to chat. He knew I was car guy, and avoided lecturing me on aspects of the car I already knew about; something other dealers did not do. He was very personable, kind, and extremely accommodating. When they didn't have the model I wanted to test drive, Henry was kind enough to let me drive his own vehicle, as it was the same model I was looking into. The next weekend, I came back and purchased the car from him. During the process of delivery prep, one of the detailers damaged the car. Henry once again went above beyond! He rounded up some colleagues, and switched me into another car that was an identical model so I could pick it up on the day we had originally planned. He did all of this while maintaining communication with me about the status of the car, and keeping me in the loop. The finance manager, Myles Nordlund also did a stellar job. He is an easy going, kind and respectful man who knows his stuff. He also helped with switch me into the car to ensure I could pick it up on the day that I'd plan too. The work both Henry and Myles did to get me into my dream car is very appreciated, and will not be forgotten. I will be recommending friends and family to this dealership, and more specifically to Henry and Myles. Genuinely great guys! More

Excellent experience! Loman Edwards was awesome! Loman Edwards is a no-pressure, eager to please salesman. He spent a lot of time trying to solve the puzzle of what vehicle would best suit ME!!! Wh Loman Edwards is a no-pressure, eager to please salesman. He spent a lot of time trying to solve the puzzle of what vehicle would best suit ME!!! What a novel idea from a salesperson! He was kind, patient, and transparent. He helped guide me through the entire process with ease. I love the vehicle that I ended up with! I was so impressed!! He did not rush me or pressure me into buying something I did not want. It was really a wonderful, happy experience!!! Ryan in Finance was really great as well. He was patient even when he had to make changes at the last minute! They made an excellent team! Thank you so much for your help and patience!! I would recommend you both to everyone! More

Wonderful Experience, Above and Beyond Looking for your child's first vehicle can be a stressful experience for any parent. We called Subaru Calgary to follow up on a used SUV that we wante Looking for your child's first vehicle can be a stressful experience for any parent. We called Subaru Calgary to follow up on a used SUV that we wanted to come look at and Loman Edwards was on the other end of the phone. We chatted a bit about what type of vehicle I was looking for, etc. When we showed up to view the SUV, Loman had everything ready for us to review including all the paperwork. But what he also had prepared were several other vehicles for us to consider based on our earlier conversation. We test drove some SUV's and my son and I both really loved a different vehicle than the one we originally called about. It was in much better shape and really was the perfect vehicle. Loman was very professional, knowlegdable and just wonderful to deal with. When we came to pick up the vehicle we saw there were a few more things he had fixed up including a new windshield! How many salesmen would go to those lengths on a used vehicle (and not a subaru)? Just like a protective parent! Thanks Loman. More