Subaru of Calgary

No pressure sales, delivering a great product I appreciated the informative, low pressure experience Sheldon provided me in purchasing my new Subaru Forester. Sheldon offered me sound advice and I appreciated the informative, low pressure experience Sheldon provided me in purchasing my new Subaru Forester. Sheldon offered me sound advice and spent extra time to make sure I got what i was looking for at a fair price. More

Very helpful , got me the vehicle i was looking for the right price. Easy to talk and very accommodating. Would highly recommend if you're looking for a vehicle! , got me the vehicle i was looking for the right price. Easy to talk and very accommodating. Would highly recommend if you're looking for a vehicle! More

Exceptional Service I had a great experience with sales Nisar Khan. He was friendly, patient and possesses substantial product knowledge. All the staffs are easy to talk I had a great experience with sales Nisar Khan. He was friendly, patient and possesses substantial product knowledge. All the staffs are easy to talk to and making my second purchase in 4 years very smoothly. Special thanks to Ryan and Basil of the management team for a wonderful job. More

Subaru Salesman - Piyush Kohu Finance - Ryan Romano Piyush was great from the start, phoned ahead to take a look at the car and he made sure it was ready Salesman - Piyush Kohu Finance - Ryan Romano Piyush was great from the start, phoned ahead to take a look at the car and he made sure it was ready for when I arrived! Piyush was knowledgeable and explained all the features of the vehicle in detail. When it was ready to pick up my new vehicle there was some light scratches missed by both of us in the original test drive and Piyush was quick to reassure me that it will be taken care of and buffed out at my convenience! Would recommend Piyush to anyone looking into a Subaru! Ryan was fantastic, he took the time to explain the intricacies of my financing and different options that was available to me. Ryan was very transparent in his work and ensured I got the best rate! Would recommend Ryan for anyone looking to finance their new purchase. More

Excellent service and a knowledgeable, friendly team. Everyone I dealt with at this dealership were professional and courteous. A special thank you to Nisar Khan who made buying my new Crosstrek a very po Everyone I dealt with at this dealership were professional and courteous. A special thank you to Nisar Khan who made buying my new Crosstrek a very positive experience. I'm loving the car! The entire reason I ended up at Subaru Calgary was because of the positive reviews I read. I hope that I have the same level of professionalism when it's time for any servicing/vehicle maintenance in the future. Thanks again! Dana Hutton More

Great to deal with Nisar is best most honest sales person I ever dealt with. I love my brz he sold me its perfect. I will nisar to all my friends and family. Nisar is best most honest sales person I ever dealt with. I love my brz he sold me its perfect. I will nisar to all my friends and family. More

Great Buying Experience Had a great experience with Subaru Calgary sales Emmanuel Lim. He was patient while we were in the dealer office. He showed us that he is experienced Had a great experience with Subaru Calgary sales Emmanuel Lim. He was patient while we were in the dealer office. He showed us that he is experienced and professional. The whole buying process was as planned and went smoothly. Emmanuel Lim was also responsible. He replied to my email in a good timely fashion. More

Great Experience Really happy with the purchase of my new Forester! The staff was amazing and friendly and helped me a great deal when choosing a new vehicle. Really happy with the purchase of my new Forester! The staff was amazing and friendly and helped me a great deal when choosing a new vehicle. More

Amazing service Nisar was very professional, respectful and knowledgeable about our new vehicle purchase. He made buying a new vehicle a smooth transaction! Robyn in Nisar was very professional, respectful and knowledgeable about our new vehicle purchase. He made buying a new vehicle a smooth transaction! Robyn in the finance department was not overbearing with add-on's and helped us meet our needs! An overall excellent experience so far. More

Good Sales Team, Disappointing Closing The overall experience would have warranted a higher rating, except for the actual closing. Dealing with Nisar was a pleasant experience, he was gene The overall experience would have warranted a higher rating, except for the actual closing. Dealing with Nisar was a pleasant experience, he was generally on schedule and available at the times we agreed upon in advance. He was helpful in coordinating vehicle delivery for a third party inspection, which was appreciated. The problems arose after the terms of the deal had been agreed and it came to closing. I had scheduled an appointment for the evening following the sale to simply drop off a bank draft for the balance of the purchase price, provide proof of insurance/registration/etc., and leave with the vehicle. The appointment was made at ~8 PM as the finance representative had another appointment at 7:30 PM. Nisar informed me that he would be away that evening, which was fine as I made arrangements with the finance team to handle closing. I arrived ~15 minutes prior to my appointment and waited for my meeting. ~20 minutes later I spoke with Jahanzeb Saleem, who was finishing up his work for the day, and he said that the person I was to meet with had left for the day and that there was only 1 person that could handle the closing. This person was currently meeting with another client and I would have to wait. Jahanzeb was very friendly and let me sit at his desk while I waited and would periodically check in on the availability of the person I needed to meet with. This was appreciated and did not go unnoticed. I waited over an hour to meet with this person (who I do not fault in anyway as I did not have an appointment with this person), and it took less than 10 minutes to complete the final paperwork, close the transaction, and prepare the vehicle for final walk through. The unnecessary delay was an unfortunate end to an otherwise pleasant customer experience. While I waited I did send an email to the individual I was scheduled to meet with and received a response the following morning stating that arrangements had been made with another person to cover my 8 PM appointment. I struggle to believe this, as there was only 1 other person (the person I met with ~1 hour after my scheduled time), and if this were the case, why would I have not been sent an email to inform me of who I ought to meet with in this person's absence? To each their own, but I would simply prefer someone be straight forward and admit a mistake had been made rather than provide a lame excuse that makes no sense. As a general comment for improvement aside from the above, I found the lack of attention to the small details surprising. Firstly, I have purchased several vehicles both from dealerships and private sellers, and this is the first time I picked up the vehicle without a full tank of gas. I brought this up when contacted on a follow up call and was told this is a "management decision" as it relates to used vehicles. Maybe that is the market offering today, but I was surprised with this policy and it seemed like a lazy answer. Secondly, I was annoyed to find that some of the individuals on the management team had their telephones saved as authorized devices in the vehicle's bluetooth function. It would have taken less than 30 seconds to simply clear all devices from the vehicle prior to my picking it up. I thought this would have been standard practice. While the sales members I dealt with were helpful and friendly and I ultimately ended up with the vehicle I wanted, based on my overall experience I would not be jumping up and down to push friends/family to this dealership in the future. More