Subaru of Calgary

Great Buying Experience Had a great experience with Subaru Calgary sales Emmanuel Lim. He was patient while we were in the dealer office. He showed us that he is experienced Had a great experience with Subaru Calgary sales Emmanuel Lim. He was patient while we were in the dealer office. He showed us that he is experienced and professional. The whole buying process was as planned and went smoothly. Emmanuel Lim was also responsible. He replied to my email in a good timely fashion. More

Great Experience Really happy with the purchase of my new Forester! The staff was amazing and friendly and helped me a great deal when choosing a new vehicle. Really happy with the purchase of my new Forester! The staff was amazing and friendly and helped me a great deal when choosing a new vehicle. More

Amazing service Nisar was very professional, respectful and knowledgeable about our new vehicle purchase. He made buying a new vehicle a smooth transaction! Robyn in Nisar was very professional, respectful and knowledgeable about our new vehicle purchase. He made buying a new vehicle a smooth transaction! Robyn in the finance department was not overbearing with add-on's and helped us meet our needs! An overall excellent experience so far. More

Good Sales Team, Disappointing Closing The overall experience would have warranted a higher rating, except for the actual closing. Dealing with Nisar was a pleasant experience, he was gene The overall experience would have warranted a higher rating, except for the actual closing. Dealing with Nisar was a pleasant experience, he was generally on schedule and available at the times we agreed upon in advance. He was helpful in coordinating vehicle delivery for a third party inspection, which was appreciated. The problems arose after the terms of the deal had been agreed and it came to closing. I had scheduled an appointment for the evening following the sale to simply drop off a bank draft for the balance of the purchase price, provide proof of insurance/registration/etc., and leave with the vehicle. The appointment was made at ~8 PM as the finance representative had another appointment at 7:30 PM. Nisar informed me that he would be away that evening, which was fine as I made arrangements with the finance team to handle closing. I arrived ~15 minutes prior to my appointment and waited for my meeting. ~20 minutes later I spoke with Jahanzeb Saleem, who was finishing up his work for the day, and he said that the person I was to meet with had left for the day and that there was only 1 person that could handle the closing. This person was currently meeting with another client and I would have to wait. Jahanzeb was very friendly and let me sit at his desk while I waited and would periodically check in on the availability of the person I needed to meet with. This was appreciated and did not go unnoticed. I waited over an hour to meet with this person (who I do not fault in anyway as I did not have an appointment with this person), and it took less than 10 minutes to complete the final paperwork, close the transaction, and prepare the vehicle for final walk through. The unnecessary delay was an unfortunate end to an otherwise pleasant customer experience. While I waited I did send an email to the individual I was scheduled to meet with and received a response the following morning stating that arrangements had been made with another person to cover my 8 PM appointment. I struggle to believe this, as there was only 1 other person (the person I met with ~1 hour after my scheduled time), and if this were the case, why would I have not been sent an email to inform me of who I ought to meet with in this person's absence? To each their own, but I would simply prefer someone be straight forward and admit a mistake had been made rather than provide a lame excuse that makes no sense. As a general comment for improvement aside from the above, I found the lack of attention to the small details surprising. Firstly, I have purchased several vehicles both from dealerships and private sellers, and this is the first time I picked up the vehicle without a full tank of gas. I brought this up when contacted on a follow up call and was told this is a "management decision" as it relates to used vehicles. Maybe that is the market offering today, but I was surprised with this policy and it seemed like a lazy answer. Secondly, I was annoyed to find that some of the individuals on the management team had their telephones saved as authorized devices in the vehicle's bluetooth function. It would have taken less than 30 seconds to simply clear all devices from the vehicle prior to my picking it up. I thought this would have been standard practice. While the sales members I dealt with were helpful and friendly and I ultimately ended up with the vehicle I wanted, based on my overall experience I would not be jumping up and down to push friends/family to this dealership in the future. More

Amazing! Tariq Bhatti (sales) and Ryan Romano (financing) were simply superb. Our older vehicle was dying and it was time for an upgrade. Tariq and Ryan were i Tariq Bhatti (sales) and Ryan Romano (financing) were simply superb. Our older vehicle was dying and it was time for an upgrade. Tariq and Ryan were incredibly helpful, simplified the process, and we were able to hone in on the best model, options and financing to suit OUR needs. Our older Subaru will be ‘on the block’ soon so we are already looking forward to doing this again worry free. I’ve been dealing with Calgary Subaru for close to 20 years now and it has always been a top notch experience (service as well). More

Great service and Great deal! Nisar was very helpful in getting the info we needed and is always willing to help out however he can before and after the sale. He was also able to m Nisar was very helpful in getting the info we needed and is always willing to help out however he can before and after the sale. He was also able to match another dealers price and give us a bit extra! Highly recommend working with these guys! More

Nisar is the best man to talk to! Salesman Nisar at this dealership was helpful and got me the vehicle I wanted at the prices I could afford. Lost my vehicle shortly after purchasing i Salesman Nisar at this dealership was helpful and got me the vehicle I wanted at the prices I could afford. Lost my vehicle shortly after purchasing it in a car crash. Came right back here and got another because they were so amazing More

Great service! Nisar Khan was really great to work with, very accommodating and professional. Was very thorough going through paperwork and reviewing the vehicle we Nisar Khan was really great to work with, very accommodating and professional. Was very thorough going through paperwork and reviewing the vehicle we leased. He was helpful and personable and would definitely refer friends to him if they are looking for a Subaru!!! Robyn and Basil were a great help too, making things go smoothly. Thanks for everything! More

Perfect Sale and Smooth experience I had a bad start but once I went into the dealership and spoke to Nisar from there everything went smoothly. We had a great experience buying our fir I had a bad start but once I went into the dealership and spoke to Nisar from there everything went smoothly. We had a great experience buying our first Subaru Forester. Nisar was extremely helpful in answering our questions. We never felt any pressure and felt confident in the deal we were offered and service. When we visited the dealership, Nisar was very friendly, helpful and efficient. It was definitely worth the drive from Edmonton. We would gladly shop at Subaru Calgary again. More

Nice Subaru Dealership in Calgary! This would be our first Subaru and Nisar Khan was very quick to set up our test drive appointment. He was busy but was attentive in greeting us and t This would be our first Subaru and Nisar Khan was very quick to set up our test drive appointment. He was busy but was attentive in greeting us and took us for the test drive on a busy Saturday. We were able to do a deal on a blue Ascent Premier SUV. My wife was happy as the other dealer could not get the blue color for us. The vehicle was delivered in 2 weeks. Nisar arranged a courtesy pick up for us on the delivery date. It was a nice touch. In addition he patiently explained the features of the vehicle for us before we drove off. I would highly recommend Nisar for your next car purchase. More