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Subaru of Calgary
Calgary, AB
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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864 Reviews of Subaru of Calgary
July 15, 2020
Good job - bad paperwork? Last year my car spent about 40 days in the shop for a warranty repair because they kept ordering the wrong parts. For compensation I got some free oi Last year my car spent about 40 days in the shop for a warranty repair because they kept ordering the wrong parts. For compensation I got some free oil changes that made me come back to this dealership. As I am running all-weather tires all year round, I asked for a tire rotation. I was charged for it, but the checklists show that the wheels were not taken off. I wasn't asked to come back to re-tighten the wheel nuts as usual after taking the wheels off. The advisor claims that it was done, the technician just forgot to record it. Should I believe him? At least they didn't charge for the oil change after I reminded them several times and accepted my declining a bulb change for $50 ($5 part and five minutes work). The shuttle driver was great. More
by Eugene_V
Employees Worked With
Altaf Poonawala
July 09, 2020
just not attentive to my needs as a customer I just didn't feel valued as a customer. I specifically asked to see and test drive pre=owned 2018/2019 vehicles but when I arrived after setting up a I just didn't feel valued as a customer. I specifically asked to see and test drive pre=owned 2018/2019 vehicles but when I arrived after setting up a specific time to meet and do a test drive, it felt rushed with the sales person shuffling me off to a trainee sales person who eventually set up a test drive a new vehicle. I admit I was curious to see the new vehicle but not what I wanted and ultimately a waste of my time. And what about COVID??? No social distancing, No masks, and No hand sanitizer. I just can't go back. A very stressful experience all around. More
by philsue
Employees Worked With
Basil Saeed
July 06, 2020
Crosstrek I went to Subaru Calgary searching for a used Subaru Crosstrek of which Basil had spent time helping me in trying to find a suitable vehicle for me. I went to Subaru Calgary searching for a used Subaru Crosstrek of which Basil had spent time helping me in trying to find a suitable vehicle for me. He is a definite asset to this company offering knowledge and compassion to the customer, in which I very much appreciated! More
by Trekkie
Employees Worked With
Basil Saeed
June 28, 2020
Enjoying our Outback! Kyle showed us some great vehicles and left us with a hard decision. Outback or Forester? We went with the Outback and are very happy. Once we had ha Kyle showed us some great vehicles and left us with a hard decision. Outback or Forester? We went with the Outback and are very happy. Once we had had an opportunity to drive some different options we dealt with Basil to come to terms on price. This was actually done over the course of a week or so and mostly over email as I found it suited my schedule better. It was a very honest and respectful negotiation and I actually enjoyed the process, which is unusual for me. We were able to get the car our family wanted at the price we wanted to pay. I just wonder if we made the right choice. That Forester was pretty great too! Thanks guys. Quentin More
by Quentin C.
Employees Worked With
Kyle Mulligan, Basil Saeed, Giovanni Girimonte, Paul Dimakis
June 24, 2020
Dishonest unprofessional inefficient The sales person made it seem like an inconvenience and an out of the ordinary request to provide additional information or comparison to other pre-ow The sales person made it seem like an inconvenience and an out of the ordinary request to provide additional information or comparison to other pre-owned Subaru's unless specifically asked, nor attempted to engage in my big-purchase decision-making process, just pressure to finish the sale. Yes, I could have and in retrospect should have walked away and inquired with another dealer. The sales person and I test drove a pre-owned Forester that had a strange noise. He ignored it and when I asked, he said it was normal, still trying to make the sale. When I said with more certainty that the sound was not right, he said oh that, of course he'll be taking it into service. I purchased a different pre-owned 2015 Forester. I asked to have my current winter tires transferred (Blizzak with lots of wear remaining) from the vehicle I was trading-in (I regret trading it in b/c I got way too little for it), and he said yes they could do that. But after the sale, he said the tires were a different size and I couldn't use the Blizzak winter tires from my old car (he hadn't checked or asked the service dept. when he previously told me yes). I was told the winter tires that came with the vehicle were just as good and 60% tread remaining. I should have unwrapped the plastic coverings the winter tires were wrapped in to see myself - they were vertically lined-up in the back of the car and he made big deal that they would all fall out if I opened the hatch. They knew I live in a very snowy mountainous region and sent me off with 'winter tires' that were just M+S tires. A few months later, they put-on the M+S tires, but I have since had to purchase 4 new (Blizzak) winter tires suitable for living in the mountains. When I expressed the poor winter driving performance of the tires they provided, the Subaru service department told me they'd sell to me Blizzak's for $209 each (nearly the same as Costco price $199), and could squeeze an apt in a few days. After the tires were installed, they tried to charge me $393 per tire. Also, they said that whoever had put on the M+S tires didn't use the correct nuts, a safety issue, and I had buy new nuts. When I told them that they/Subaru were the ones who put on the M+S tires, he rambled and said I'd still need to buy the new nuts. When I purchased the car, I was told it would be detailed when I pick it up - it wasn't. I drove it home and at a later date drove back into the city (2 hours one-way) to have it detailed. Just as I arrived into the city, the dash oil light went on. I asked them to check the oil and/or the light mechanism, as the oil was supposedly just changed as part of the 100,000 km maintenance that was to be completed when I purchased it. When I picked up the car from the detail apt., they said the oil was checked and all was ok. Out on the highway the oil light went off again. I checked the oil and it was nearly empty and very dirty. When I called to tell him (the sales person I was still dealing with, b/c these were his sale-related issues) what I have discovered, he still claimed the oil had been changed and the 100,000 km service was done. I called the service department and asked them if they have record to prove that the 100,000 km service had been done. He said no, that service has not been done on that vehicle. I called the Sales Manager, who said he'd take care of everything. Meanwhile, I had to buy and add engine oil, and schedule yet another time to drive back into the city to have the 100,000 km service done. The sales dept paid for it. They make it a big deal to have a courtesy car available for the several hours of service time. A few weeks after the 100,000 km was completed the car would not start. AMA to the rescue thankfully. However I had recently bought a 'new' car and had a maintenance service done to prevent having a vehicle 'breakdown' stranding me for 2+ hours. AMA found the battery was 5 years old, dead and replaced it. I looked at the paperwork for the recent 100,000 km service, and the only box not checked-off as completed is the battery. When I mentioned this to Subaru, they had no comment nor compensation to provide. I have changed to a different Calgary Subaru dealer! More
by Connie_atkinson
Employees Worked With
Kevan Wallbank, Basil Saeed, Robyn Mockler, Piyush Kohli
June 15, 2020
Awesome Experience ! Wife and I had a great experience @ Calgary Subaru and dealing with Tariq. He helped us with our trade in, test drive and purchase of a 2020 Ascent. T Wife and I had a great experience @ Calgary Subaru and dealing with Tariq. He helped us with our trade in, test drive and purchase of a 2020 Ascent. Tariq was very knowledgeable and at no point ever put any pressure on us to pull the trigger.....Classy Salesman for sure..... Hats off to Tariq and Calgary Subaru !! More
by Harry
Employees Worked With
Tariq Bhatti, Paul Dimakis, James Sivadas
June 09, 2020
Nisar made the car purchase experience comfortable. He took the time to really understand our needs, propose appropriate vehicles and assist in selecting the right car. He took the time to walk us through took the time to really understand our needs, propose appropriate vehicles and assist in selecting the right car. He took the time to walk us through all the features of the car and key things to remember. It was a great experience for my friend who was buying her first car. Thank you for the great service Nisar! More
by Farra
Employees Worked With
Nisar Khan
June 09, 2020
Thanks Nisar for your help and patience. You made the experience so much easier and pleasant. We could not be happier with the purchase. We will be recommending you. experience so much easier and pleasant. We could not be happier with the purchase. We will be recommending you. More
by Ethel
Employees Worked With
Nisar Khan
June 09, 2020
Thank you Nisar for the exceptional service! Definitely an amazing person to deal with especially for a first time car buyer!!!! Thank you again Nisar an amazing person to deal with especially for a first time car buyer!!!! Thank you again Nisar More
by Shonam sharma
Employees Worked With
Nisar Khan
