Subaru of Calgary

Dishonest unprofessional inefficient The sales person made it seem like an inconvenience and an out of the ordinary request to provide additional information or comparison to other pre-ow The sales person made it seem like an inconvenience and an out of the ordinary request to provide additional information or comparison to other pre-owned Subaru's unless specifically asked, nor attempted to engage in my big-purchase decision-making process, just pressure to finish the sale. Yes, I could have and in retrospect should have walked away and inquired with another dealer. The sales person and I test drove a pre-owned Forester that had a strange noise. He ignored it and when I asked, he said it was normal, still trying to make the sale. When I said with more certainty that the sound was not right, he said oh that, of course he'll be taking it into service. I purchased a different pre-owned 2015 Forester. I asked to have my current winter tires transferred (Blizzak with lots of wear remaining) from the vehicle I was trading-in (I regret trading it in b/c I got way too little for it), and he said yes they could do that. But after the sale, he said the tires were a different size and I couldn't use the Blizzak winter tires from my old car (he hadn't checked or asked the service dept. when he previously told me yes). I was told the winter tires that came with the vehicle were just as good and 60% tread remaining. I should have unwrapped the plastic coverings the winter tires were wrapped in to see myself - they were vertically lined-up in the back of the car and he made big deal that they would all fall out if I opened the hatch. They knew I live in a very snowy mountainous region and sent me off with 'winter tires' that were just M+S tires. A few months later, they put-on the M+S tires, but I have since had to purchase 4 new (Blizzak) winter tires suitable for living in the mountains. When I expressed the poor winter driving performance of the tires they provided, the Subaru service department told me they'd sell to me Blizzak's for $209 each (nearly the same as Costco price $199), and could squeeze an apt in a few days. After the tires were installed, they tried to charge me $393 per tire. Also, they said that whoever had put on the M+S tires didn't use the correct nuts, a safety issue, and I had buy new nuts. When I told them that they/Subaru were the ones who put on the M+S tires, he rambled and said I'd still need to buy the new nuts. When I purchased the car, I was told it would be detailed when I pick it up - it wasn't. I drove it home and at a later date drove back into the city (2 hours one-way) to have it detailed. Just as I arrived into the city, the dash oil light went on. I asked them to check the oil and/or the light mechanism, as the oil was supposedly just changed as part of the 100,000 km maintenance that was to be completed when I purchased it. When I picked up the car from the detail apt., they said the oil was checked and all was ok. Out on the highway the oil light went off again. I checked the oil and it was nearly empty and very dirty. When I called to tell him (the sales person I was still dealing with, b/c these were his sale-related issues) what I have discovered, he still claimed the oil had been changed and the 100,000 km service was done. I called the service department and asked them if they have record to prove that the 100,000 km service had been done. He said no, that service has not been done on that vehicle. I called the Sales Manager, who said he'd take care of everything. Meanwhile, I had to buy and add engine oil, and schedule yet another time to drive back into the city to have the 100,000 km service done. The sales dept paid for it. They make it a big deal to have a courtesy car available for the several hours of service time. A few weeks after the 100,000 km was completed the car would not start. AMA to the rescue thankfully. However I had recently bought a 'new' car and had a maintenance service done to prevent having a vehicle 'breakdown' stranding me for 2+ hours. AMA found the battery was 5 years old, dead and replaced it. I looked at the paperwork for the recent 100,000 km service, and the only box not checked-off as completed is the battery. When I mentioned this to Subaru, they had no comment nor compensation to provide. I have changed to a different Calgary Subaru dealer! More

Vehicle trade in Basil was very courteous and understanding of our needs. No hassle. Made sure that all of our needs came front and foremost. Made sure that we unde Basil was very courteous and understanding of our needs. No hassle. Made sure that all of our needs came front and foremost. Made sure that we understood the ins and outs of the vehicle. Had Tariq take care of us so that Basil could get the financing set up and the contracts completed in a timely manner. Very good customer relations. More