Subaru of Calgary

Jon was absolutely awesome. Got me into my dream car!! No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the products, but we were able to tailor everything to my needs at a payment that was comfortable! 10/10 A+ would recommend! More

I purchased a brand new vehicle and brought it in a few weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick me up from work which had caused me to miss my appointments and resulted in cancellation fees. I emailed the operations manager Kevin Fanning and Mike B about the experience in detail in October 2020 with no response. I emailed again in December 2020 and Kevin Fanning's response to my terrible experience was "Please clarify what assistance you are requesting". This was literally the worst customer service I have ever experienced. I sent a detailed emailed about my appointment and how I had called multiple times about the ride that was scheduled to pick me up between a certain time with no response. Instead,Kevin, the operations manager asks me what kind of assistance I am requesting? Is that how they deal with unhappy customers? No acknowledgement, no apology... Very disappointed in their service. More

Ken is the best! I have owned 3 Subaru's and have brought them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained ev them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained everything in a honest and open way. I purchased the Subaru Canada extended warranty with my latest vehicle, and on previous visits with other service reps I have felt I needed to argue or push for things to be covered under warranty, even though I paid a good chunk of money upfront for the coverage. Ken had everything sorted and when he called to update me, he had already gotten the warranty coverage approved. He also called to let me know when my car needed another day in the shop for the work to be completed. In the past I have been the one calling at the end of the day for an update. Honestly this was the best service experience I have had at Subaru Calgary. Ken is a huge asset to the service team! More

We finally decided on buying a new Subaru after 10 years and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Al and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Alberta (meanwhile we had to have it installed somewhere else for $525). Winter tire deal- none were installed, and then were to be charged $650 more than agreed upon price. Please read your contract, and have everything in writing, and don't expect to be emailed or called back for anything. We will not even service our vehicle there in future. Rather go to Scott Subaru in Red Deer! More

Tariq Bhatti made my first car buying experience at a dealership painless. He told me that he wanted me to have a good experience buying a car and he delivered. Even when there was a small problem, he ma dealership painless. He told me that he wanted me to have a good experience buying a car and he delivered. Even when there was a small problem, he made sure it was rectified. As a woman, it can be intimidating going into a dealership but Tariq was straight-forward, service oriented without being pushy and was available every step of the way. More

Worst experience of my life. No one bothered to contact me about my vehicle not leaving to go to another garage. Had to find out after the weekend from the other garage. No responds to phone calls their. A me about my vehicle not leaving to go to another garage. Had to find out after the weekend from the other garage. No responds to phone calls their. And if they do they are arrogant and pompous More

Fantastic service! Giovanni was very helpful and knowledgeable. He listened to what we needed and our budget and got the perfect car for us. Service was prompt and friendly. Would highly recommend s knowledgeable. He listened to what we needed and our budget and got the perfect car for us. Service was prompt and friendly. Would highly recommend seeing Giovanni for your next vehicle purchase! More

I don't normally write reviews, but I am so blown away by Mike Bresett's superior leadership, problem-solving and interpersonal skills that I must share my experience! To provide more context, I have never Mike Bresett's superior leadership, problem-solving and interpersonal skills that I must share my experience! To provide more context, I have never been a client of Subaru Calgary. I am a client of Richmond Subaru located in British Columbia, which is only affiliated with Subaru Calgary as they share the same parent company. The reason I reached out to Mike Bresett at Subaru Calgary in the first place was because 2 different General Managers at Richmond Subaru were unable to resolve my dispute over the span of 1 year, and I needed to find a new avenue for escalation. Despite knowing that I'm not a direct client of Subaru Calgary, Mike treated my escalation with the same care and importance as he would for any of his clients. He utilized his internal resources to connect me with the right personnel at Richmond Subaru for a prompt resolution - Even the General Manager at Richmond Subaru did not know his own staff had this level of authority to resolve my dispute! Mike is a rare gem in the automotive world - his passion in providing the best-in-class customer experience is so perceptible in the way he took accountability on ensuring a satisfactory outcome for my escalation. Although Mike had already connected me with someone else at Richmond Subaru, he still maintained constant communication with me and always made the effort to follow up regularly to check in on the resolution status. Next time I need a new vehicle, I will seriously consider ordering it directly from Subaru Calgary and going through the hassle of getting an out-of-province inspection just to pay it forward back to Mike Bresett. Thanks again, Mike! More