Subaru of Calgary

Ken is the best! I have owned 3 Subaru's and have brought them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained ev them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained everything in a honest and open way. I purchased the Subaru Canada extended warranty with my latest vehicle, and on previous visits with other service reps I have felt I needed to argue or push for things to be covered under warranty, even though I paid a good chunk of money upfront for the coverage. Ken had everything sorted and when he called to update me, he had already gotten the warranty coverage approved. He also called to let me know when my car needed another day in the shop for the work to be completed. In the past I have been the one calling at the end of the day for an update. Honestly this was the best service experience I have had at Subaru Calgary. Ken is a huge asset to the service team! More

We finally decided on buying a new Subaru after 10 years and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Al and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Alberta (meanwhile we had to have it installed somewhere else for $525). Winter tire deal- none were installed, and then were to be charged $650 more than agreed upon price. Please read your contract, and have everything in writing, and don't expect to be emailed or called back for anything. We will not even service our vehicle there in future. Rather go to Scott Subaru in Red Deer! More

Tariq Bhatti made my first car buying experience at a dealership painless. He told me that he wanted me to have a good experience buying a car and he delivered. Even when there was a small problem, he ma dealership painless. He told me that he wanted me to have a good experience buying a car and he delivered. Even when there was a small problem, he made sure it was rectified. As a woman, it can be intimidating going into a dealership but Tariq was straight-forward, service oriented without being pushy and was available every step of the way. More

Worst experience of my life. No one bothered to contact me about my vehicle not leaving to go to another garage. Had to find out after the weekend from the other garage. No responds to phone calls their. A me about my vehicle not leaving to go to another garage. Had to find out after the weekend from the other garage. No responds to phone calls their. And if they do they are arrogant and pompous More

Fantastic service! Giovanni was very helpful and knowledgeable. He listened to what we needed and our budget and got the perfect car for us. Service was prompt and friendly. Would highly recommend s knowledgeable. He listened to what we needed and our budget and got the perfect car for us. Service was prompt and friendly. Would highly recommend seeing Giovanni for your next vehicle purchase! More

I don't normally write reviews, but I am so blown away by Mike Bresett's superior leadership, problem-solving and interpersonal skills that I must share my experience! To provide more context, I have never Mike Bresett's superior leadership, problem-solving and interpersonal skills that I must share my experience! To provide more context, I have never been a client of Subaru Calgary. I am a client of Richmond Subaru located in British Columbia, which is only affiliated with Subaru Calgary as they share the same parent company. The reason I reached out to Mike Bresett at Subaru Calgary in the first place was because 2 different General Managers at Richmond Subaru were unable to resolve my dispute over the span of 1 year, and I needed to find a new avenue for escalation. Despite knowing that I'm not a direct client of Subaru Calgary, Mike treated my escalation with the same care and importance as he would for any of his clients. He utilized his internal resources to connect me with the right personnel at Richmond Subaru for a prompt resolution - Even the General Manager at Richmond Subaru did not know his own staff had this level of authority to resolve my dispute! Mike is a rare gem in the automotive world - his passion in providing the best-in-class customer experience is so perceptible in the way he took accountability on ensuring a satisfactory outcome for my escalation. Although Mike had already connected me with someone else at Richmond Subaru, he still maintained constant communication with me and always made the effort to follow up regularly to check in on the resolution status. Next time I need a new vehicle, I will seriously consider ordering it directly from Subaru Calgary and going through the hassle of getting an out-of-province inspection just to pay it forward back to Mike Bresett. Thanks again, Mike! More

Great service We took our 2020 Subaru Foresters in for the first 6000 km service. Altaf kept us informed through the whole progress. Asked us about experience, an We took our 2020 Subaru Foresters in for the first 6000 km service. Altaf kept us informed through the whole progress. Asked us about experience, answered our questions, showed us new features, etc. Make us feel connected, they are there for us. Thanks a lot, great job. More

Wishing I had listened to the negative reviews before me I really wish I had listened to all the negative reviews already posted. Please take this as a warning, you’re going to pay higher dealership prices f I really wish I had listened to all the negative reviews already posted. Please take this as a warning, you’re going to pay higher dealership prices for your work, work they won’t properly complete, they won’t communicate to you on what’s done and what wasn’t; it’s not a one person issue with the organization, it is organization wide as I spoke with many people who mislead me throughout my dealings. They are just looking to make money however they can and do not have an accountability system for when they mess up. Morally this company has nothing close to your best interest in mind, take your vehicle elsewhere, where it will likely be less expensive, like I wish I had done. I dropped off my vehicle to get some recall work as well as other things for Friday, July 17th, 2020. It was all going great in the beginning, then on Saturday, they called to let me know they had identified some other issues. I said, great, give me a quote and I will likely have you guys fix it while I have it in. They said they would by end of day. Then I heard nothing, so I called back a couple days later, they said they were sorry they didn’t have a quote from parts yet, and would call me back within a few hours. Never got a call back. I called back each day until Wednesday, getting the same answer, promising to call back, blaming it on someone, and never getting a call back. Finally Wednesday I said I can’t wait any longer for this quote I really need my vehicle back, they told me no problem, they had completed all other work (they hadn’t), so I drove in Friday July 24th to get it. I called to confirm what time I would be able to get my vehicle as I live an hour and a half away, and would have to come after work, they confirmed that people would be in until 8pm to let me in, even though the sales side closes earlier, the parts and service side would be open and to just speak to the girls at the desk. I showed up at 7:20, walked in and got rudely asked “what are you doing in here? We’re closed” I explained the situation, they said no one would tell me 8pm, (I promised them I had double check with the lady on the phone and had a friend with me who could confirm that’s what I was told), they went and got my vehicle after complaining about having to go to the back to get it out. Unprofessional but I understand the inconvenience of them having to make up for someone else’s mistake. When I picked it up I went to test the back hatch. It would not open. I tried to get back in, they had locked the doors behind me. A mechanic walked out, I explained the situation and asked him if he could just give me a phone number to call at a later date of who could help me. He said, “I wish I could help you but I’m new here and have no idea” instead of walking back into the building he had a key to, to ask, he walked away. I’ve also since noticed they clearly hadn’t rebalanced the wheels as they said they did. I’ve been in contact with their service manager since, and all I got was “your account manager messed up and that’s unfortunate”. He claimed the 200$ I got charged was to ‘diagnose’ the issue that the button wasn’t working (I could have told you that) even though they didn’t fix it or tell me it wasn’t fixed before I picked it up. He did offer me a bit of a discount if I drove it an hour and a half in again to then get them to fix, but I said I can’t spend any more money at a company that treated me this way or charged me $200 to say the problem I came in to get fixed, is in fact, real. He said that’s all he would do for me. I had a friend later tell me they had a similar issue with this dealership. That’s $600 I sunk in to get burnt out light bulbs changed, and them to tell me my back hatch button doesn’t work. If you’re still with me folks, consider yourself thoroughly warned. More

Darn fine I never felt pressured, which means they either didn't care to sell me a car, or they were so good, I didn't even notice. Probably the latter. Nisar I never felt pressured, which means they either didn't care to sell me a car, or they were so good, I didn't even notice. Probably the latter. Nisar was awesome, and went out of his way to help us out of a sticky situation with the last dealer we bought a used vehicle from. More

Must sell a lot of vehicles here to ignore customers this much. Brand new to Subaru, brand new to this dealership and even after buying a new Crosstrek and returning within 10 days to buy a Forester, nobod much. Brand new to Subaru, brand new to this dealership and even after buying a new Crosstrek and returning within 10 days to buy a Forester, nobody could be bothered to keep us updated on progress or move a deal along. Almost walked away from a deal on the Crosstrek because nobody could take the time to communicate or get back to us and then DID walk away from a deal on a Forester for the same reason. Never experienced such poor customer focus anywhere. More