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Subaru of Calgary
Calgary, AB
863 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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863 Reviews of Subaru of Calgary
January 15, 2021
Vincent helped us out with our purchase of a Subaru Crosstrek. He is driven, knowledgeable, and accommodating. I would definitely recommend any of my friends looking for a Subaru to come see him. Crosstrek. He is driven, knowledgeable, and accommodating. I would definitely recommend any of my friends looking for a Subaru to come see him. More
by davidctng
Employees Worked With
Vincent Wong
January 15, 2021
Vincent was only interested in the sale. He provided no Vincent was only interested in the sale. He provided no customer service. All he was interested in was to get a good review on this site. He asked Vincent was only interested in the sale. He provided no customer service. All he was interested in was to get a good review on this site. He asked me for a good review several times. Appointments with him were missed or given to others. The worst was the day I picked up the car, he was to go over the vehicle with me. He was a no show and no explanation where he was. He had the nerve to call me later and suggest I come into the dealership so he could do the overview. I declined. A family member wanted to buy a Subaru. We did not go and see Vincent, nor this dealership. More
by customer99
Employees Worked With
James Sivadas, Vincent Wong
January 14, 2021
It was a different experience buying a vehicle during the pandemic, but Jon made it easy for us! We mostly communicated via email and over the phone but he answered all the questions we had promptly. Thank y pandemic, but Jon made it easy for us! We mostly communicated via email and over the phone but he answered all the questions we had promptly. Thank you Jon! More
by wendyandmica
Employees Worked With
Jon Chong
January 14, 2021
It was a very pleasant experience with Jon I would say that he answered all of my questions what I would have really like is a better inspection report instead of the minimum on the used vehicle purchased that he answered all of my questions what I would have really like is a better inspection report instead of the minimum on the used vehicle purchased outside of that little point everything was what was expected More
by trever.pelachuk
Employees Worked With
Nisar Khan, Jon Chong
January 12, 2021
We had a great experience with Kienan with our pre-owned Ascent purchase. He was very accommodating, friendly & patient as we took multiple test drives and more time to decide which vehicle and options woul Ascent purchase. He was very accommodating, friendly & patient as we took multiple test drives and more time to decide which vehicle and options would work for us and our budget. On pick up day, he even noticed the windshield had some damage (unseen in the test drive due to snow) and organised a complimentary replacement within 2 weeks. Great service, we'd definitely recommend seeing Kienan. More
by ML
Employees Worked With
James Sivadas, Kienan Bryce
January 11, 2021
Jon was absolutely awesome. Got me into my dream car!! No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the products, but we were able to tailor everything to my needs at a payment that was comfortable! 10/10 A+ would recommend! More
by This_guy
Employees Worked With
Giovanni Girimonte, James Sivadas, Jon Chong
January 11, 2021
Jon was fantastic! He helped me find the perfect car for me. Listening to what I both wanted and what fit my lifestyle too. He personalized the experience and went out of his way to provide the best service me. Listening to what I both wanted and what fit my lifestyle too. He personalized the experience and went out of his way to provide the best service!! Will definitely recommend him! More
by Gloria Jacyszyn
Employees Worked With
Paul Dimakis, James Sivadas, Jon Chong
January 05, 2021
The people were all amazing. John in finance was super helpful aswell, this was my first time doing this by myself and he explained everything over and above which was awesome I really appreciate it. Jon helpful aswell, this was my first time doing this by myself and he explained everything over and above which was awesome I really appreciate it. Jon in sales is amazing too such a friendly and talkative person. Very personable!! He introduced me to so many different people in service, sales, finance and it really made my experience better More
by Brooklyn tilden
Employees Worked With
Jon Chong
December 28, 2020
I purchased a brand new vehicle and brought it in a few weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick me up from work which had caused me to miss my appointments and resulted in cancellation fees. I emailed the operations manager Kevin Fanning and Mike B about the experience in detail in October 2020 with no response. I emailed again in December 2020 and Kevin Fanning's response to my terrible experience was "Please clarify what assistance you are requesting". This was literally the worst customer service I have ever experienced. I sent a detailed emailed about my appointment and how I had called multiple times about the ride that was scheduled to pick me up between a certain time with no response. Instead,Kevin, the operations manager asks me what kind of assistance I am requesting? Is that how they deal with unhappy customers? No acknowledgement, no apology... Very disappointed in their service. More
by mariumali_11
Employees Worked With
Kevin Fanning
November 30, 2020
Ken is the best! I have owned 3 Subaru's and have brought them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained ev them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained everything in a honest and open way. I purchased the Subaru Canada extended warranty with my latest vehicle, and on previous visits with other service reps I have felt I needed to argue or push for things to be covered under warranty, even though I paid a good chunk of money upfront for the coverage. Ken had everything sorted and when he called to update me, he had already gotten the warranty coverage approved. He also called to let me know when my car needed another day in the shop for the work to be completed. In the past I have been the one calling at the end of the day for an update. Honestly this was the best service experience I have had at Subaru Calgary. Ken is a huge asset to the service team! More
by HappyCustomer123
Employees Worked With
Ken Baker
