Strickland's Automart Stratford

Responsive, spacious, lots of options We often go to Stricklands in Stratford for used cars because of the many options they have...and this year was no exception. We found the sale rep r We often go to Stricklands in Stratford for used cars because of the many options they have...and this year was no exception. We found the sale rep responsive to our needs and questions but also gave us lots of space for my wife and I to process alone free of sales pressure. More

Wonderful Experience! This is the second car we have bought at Strickland's. Love the no haggle policy, The price you see is the price you pay. Great customer service staf This is the second car we have bought at Strickland's. Love the no haggle policy, The price you see is the price you pay. Great customer service staff and a nice overall experience. They even put brand-new tires on the car I bought because the ones on it we're getting old. That was an unexpected surprise and a pleasant one at that !! More

Wonderful experience. We were so happy with the service we received at Stricklands! We will definitely would recommend Stricklands to friends and family who are looking for We were so happy with the service we received at Stricklands! We will definitely would recommend Stricklands to friends and family who are looking for a car. More

Great value, great service An overall satisfying experience. We drove all the way to Stratford from Burlington and were not disappointed. Clarke was attentive and listened caref An overall satisfying experience. We drove all the way to Stratford from Burlington and were not disappointed. Clarke was attentive and listened carefully to our requirements before offering us several vehicles to test drive. At all times we were treated with courtesy and respect and never pressured. We purchased one of these vehicles and are still pleased with the quality and value, I would definitely return to Clarke at Strickland's if I needed another car and would recommend this dealer to my friends! More

Fantastic experience I recently purchased a used Toyota Venza from your dealership. My experience during this venture was , to say the least, very enjoyable. Usually, pu I recently purchased a used Toyota Venza from your dealership. My experience during this venture was , to say the least, very enjoyable. Usually, purchasing a new/used vehicle is somewhat stressful. In this case, your sales representative, Scott Cummings, stepped up and made the whole event seem more like a day outing, taking care of a slower, older brother than a vehicle sale/purchase. I will be dealing with Stricklands more in the future, and would recommend you and Scott without reservation. Thank you Have a Happy Thanksgiving. Jim Brumwell More

Sales REview My purchase of a used Chevrolet Cruze was quick and quite painless. My online enquiry was responded to the next day by phone and email. This resulted My purchase of a used Chevrolet Cruze was quick and quite painless. My online enquiry was responded to the next day by phone and email. This resulted in a trip to Stratford and a drive in the car. An overnight think, a phone conversation with Blake the next morning and an agreement on price that day. He worked hard to get the car ready for me in one day and then delivered it to me in Strathroy, Ont, an hours drive away and my wife had her new car. Blake was professional, friendly and responsive and then contacted me a couple of days later to confirm everything was good. I would deal with Blake and Stricklands again. More

Not Trustworthy, Unprofessional Group Think My experience was less than favorable. I went to Strickland Toyota because I was contacted a car I had inquired about had arrived. The car was aggre My experience was less than favorable. I went to Strickland Toyota because I was contacted a car I had inquired about had arrived. The car was aggressively priced making it a good value for the vehicle's history (not a clean history). When I got to the dealership, I spoke with the same individual who had informed my partner it arrived. First, the dealership said that it had not arrived.. once I expressed my disappointment for making the trip out to the dealership, I was walked directly to where the car was sitting on the lot. Naturally, I wanted to see inside the vehicle and take it for a test drive. I was informed there was no key available and I would have to come back because the manager took the key home. Whether or not the manager actually took the key home by accident was questionable, and I did question it because of the fact that I was also told the vehicle had not arrived, which it had. Before leaving, I wanted to get contact information for the manager to discuss directly. As I was in the office, I was called into a closed door meeting room where I was accosted. Directly I was asked if I thought that I was lied to intentionally, which I agreed that I was. Michael Lawless immediately decided to eject me from the business. Of course, I headed for the door but not without Michael following me to the door with some discussion taking place. As I stood outside in the rain, Michael continued with his unprofessional approach... I departure from the used car portion of the business into the main office. My goal was to get the manager to discuss what had happened, or at least their contact information if I wanted to follow-up. I talked with the reception to see if they could provide me a contact card I could take with me. While they were looking for a card, Michael came in "guns-a-blazing". Michael Lawless claimed he was the manager in-charge and I was to leave the property. I asked him to calm down, then I left post-haste. To summarize, my disappointment is overwhelming... My expectations were totally squashed in a negative way. No business should ever treat someone with such little dignity and respect. Strickland should be ashamed. One more point is that the confrontation which took place was one sided as the dealership was the aggressor. Other employees should not tolerate their co-workers tarnishing the name of Toyota or Strickland. Live well, be strong and carry on... More

Amazing Jeff did a amazing job. When we first got their we walked around the parking lot looking at SUV. Found one we liked. Jeff went and got keys for us, to Jeff did a amazing job. When we first got their we walked around the parking lot looking at SUV. Found one we liked. Jeff went and got keys for us, told us everything we needed to know about the vehicle. Took it for a test drive came back and did paper work because feel in love with it. Jeff was very good going over all the small detail with us and helping with questions we had. More