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Strickland's Automart Stratford

Stratford, ON

4.3
362 Reviews

945 Erie St

Stratford, ON

N5A 6S4

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362 Reviews of Strickland's Automart Stratford

August 19, 2014

Waste of my time I visited this dealership twice over the span of approx. a week. We came in and did a bunch of paperwork to do a pre-approved amount to find out what More

by miranda29
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Miller
Dec 04, 2014 -

Strickland's Automart Stratford responded

Hi Miranda we would like to put you in touch with our Guest Services Manager. Please send your daytime phone number to info@stricklands.com and someone will be in touch at our earliest convenience ~ Thank You :)

July 22, 2013

Purchased a 2013 Ford Flex SEL from Stricklands. On Purchased a 2013 Ford Flex SEL from Stricklands. On pickup the vehicle had not been cleaned, per sale agreement supposed to have rear fender dent bu More

by jennafranconeJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seve Lessard
Aug 21, 2013 -

Strickland's Automart Stratford responded

This particular transaction fell apart throughout the entire process. Many mistakes were made on our end (Strickland's Automart - Stratford). We pride ourselves on providing top notch customer service, and on this transaction we failed. We realized the mistakes that were made, and took action to correct them. We made every effort to reach out to jennafranconeJ and try to correct their experience. We offered 3 options for this customer: 1. $500.00 discount + hand held GPS device 2. $1000.00 + HST 3. Return vehicle Ultimately the customer chose to return the vehicle to Strickland's where we paid them back in full via certified funds. We also wrote a letter of apology for the lack of service they experienced and provided a $100.00 gas card for their troubles. jennafranconeJ, let us take this opportunity to apologize one more time, thank-you for considering Strickland's Automart - Stratford, we're sorry it wasn't everything you had hoped it would be. Hopefully you will consider Strickland's for your next vehicle purchase. Sincerely, Team Strickland's

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