Strickland's Automart Stratford

All's well until the end We visited Strickland’s Automart in October 2014 to buy a used car. Steve was the salesman who worked with us. By and large the process went reasona We visited Strickland’s Automart in October 2014 to buy a used car. Steve was the salesman who worked with us. By and large the process went reasonably well. Steve was pleasant to deal with (although he clearly needs to improve his computer skills – watching him try to manipulate the in-house system was painful). We ended up settling on a car, and the paperwork ensured, taking a ridiculous amount of time, but probably not all that unusual. All was well until we discovered, at the very end of the process, with no forewarning, that the car we wanted only had one key. Now, these keys are the type that have the door lock and trunk opener remotes imbedded in the key itself. They cost… well, I don’t know how much they actually COST, but Strickland wanted $250 for a second key. What auto dealer sells a car with only one key? And without mentioning this somewhere along the process?? Anyway, we were quite irritated at this somewhat deceptive behaviour. And they took zero responsibility for this outcome, despite the fact that Steve knew we were feeling deceived. They refused to even lower the price of the second key a bit. (They did, eventually, offer to lower the price of the extended warranty, but they already knew we didn’t want an extended warranty, so that wasn’t much of a concession.) So, I wish I could say Strickland was a good place to deal with, but this (seeming relatively minor) experience makes me think that they are probably just as hard-nosed, the-xxxx-with-the-customer about other things also. I won’t be going there again. More

Waste of my time I visited this dealership twice over the span of approx. a week. We came in and did a bunch of paperwork to do a pre-approved amount to find out what I visited this dealership twice over the span of approx. a week. We came in and did a bunch of paperwork to do a pre-approved amount to find out what we were working with. Rob had called us and told us that he had an approval and wanted us to come in. We went in and test drove a bunch of vehicles that he had told us we were qualified for. We picked one and he told us we could pick it up probably Monday night, Wednesday at the latest. The Monday I called and left a message with Rob asking about the vehicle, and later that night a very rude lady called (i believe her name was Megan or something the like) and told us to pick up our deposit- which I was told I have to wait a few days to pick up...along with my registration....Really disappointed here More

Purchased a 2013 Ford Flex SEL from Stricklands. On Purchased a 2013 Ford Flex SEL from Stricklands. On pickup the vehicle had not been cleaned, per sale agreement supposed to have rear fender dent bu Purchased a 2013 Ford Flex SEL from Stricklands. On pickup the vehicle had not been cleaned, per sale agreement supposed to have rear fender dent buffed/fix which was not addressed at all, won a customer "prize" on sale which did not receive, navigation chip to be installed in vehicle they said was mistakenly given to another vehicle and did not have any more on site so navigation was not working upon pick up. Plates were supposed to be on the vehicle and had to wait hour and half for the plates to be processed. Steve (salesman) picked up following week to get the vehicle cleaned, dent fixed and navigation installed. Truck specs listed navigation in the vehicle sold to us. Received a call on three days after pickup that the vehicle did not have navigation system at all. The specs as per the contract we signed for the vehicle was incorrect and falsely represented. Took until 2 weeks for Stricklands to finally provide with resolution was to provide 500 off list price with a garmin navigation system. The price difference between a ford flex without navigation and with navigation is approximately 2000.00. I have never experienced in my life this much poor customer service. Steve our sales man had zero attention to detail and the CFO at Stricklands did not try to provide us with a reasonable solution given all the mistakes and poor attention to quality that we had experienced at their company. I would like to inform other consumers to stay away from Strickland Auto. They clearly have zero business ethics when dealing with customers that have been done wrong by them. There was zero attempt into making a settlement or agreement that both parties were happy. Any other individuals looking for used cars at their dealership should know in advance that they deliver zero customer service. More