Southbank Dodge Chrysler LTD

Great van but draining experience I'm happy to have another van, this was our 3rd purchase from Southbank and our 4th Chrysler vehicle. Stan was very pleasant but we did have a bit of I'm happy to have another van, this was our 3rd purchase from Southbank and our 4th Chrysler vehicle. Stan was very pleasant but we did have a bit of a communication issue regarding the 0% financing which turned out not to be available on our purchase. We only found out that our van didn't qualify at the end of the deal which was a total shocker however the dealership gave us a car starter and we agreed to continue with the deal. The car starter did make me feel a bit better but I really wanted 0% . Overall I found buying a car to be very draining and it left us wondering if we got a good deal as everyone there said we did. Remember this is our 4th new Chrysler. Stan was very pleasant even though he was probably as frustrated and tired as we were. That being said we like our van, love the stow n go and will love the car starter in the winter. We bought the extended warrenty too and I was surprised how much that cost, did we get any Dodge bucks off the price? Ok I hope you don't mind my candour. More

OUtstanding Customer Service Have just purchased a 2015 Dodge Journey from Southbank. Started my search on Southbank's website and was contacted by Joey Elmakdah before I had sign Have just purchased a 2015 Dodge Journey from Southbank. Started my search on Southbank's website and was contacted by Joey Elmakdah before I had signed off. Met him on Monday morning for a test drive and we concluded the deal. Joey was helpful and courteous without being in any way pushy. My Finance contact was Al Alqasem who was very thorough in explaining the various packages to me and, like Joey, was pleasant and courteous without being aggressive, very much appreciated. Finally, Prince Hijazi delivered the vehicle to me and again, a very pleasant and positive experience. Highest marks to Joey, Al, Prince (and Bill who appraised my trade-in) for excellent customer care and service. Thanks, Rosemary. More

Awesome Experience My girlfriend and I just purchased a 2014 Ram. We were looking at new vehicles but couldn't decide on a 2 x 4 or 4 x 4. Rami and Kevin looked at our My girlfriend and I just purchased a 2014 Ram. We were looking at new vehicles but couldn't decide on a 2 x 4 or 4 x 4. Rami and Kevin looked at our financial options and came up with a great purchase of a 2014 for us. We really like the truck but unfortunately the payment was a little out of our range. Kevin suggest that we go talk with Sharon to find a better interest rate... which we did. The team at South bank Dodge worked diligently and now we are picking up our 2014 Ram on Thursday. Thanks again: Rami, Kevin and Sharon Steve More

Curteous helpful staff Sales staff were both very pleasant and helpful. We were able to get the exact car we wanted after negotiating a reasonable .deal. Parts were also ver Sales staff were both very pleasant and helpful. We were able to get the exact car we wanted after negotiating a reasonable .deal. Parts were also very helpful with after sale add on items. More

Great Experience buying my new Grand Caravsan I needed to purchase a new vehicle that would meet our family needs as well as our finances. Tyler Campbell, Sales Professional, met with me, listened I needed to purchase a new vehicle that would meet our family needs as well as our finances. Tyler Campbell, Sales Professional, met with me, listened to my needs and frustrations and offered me two great options. Once I made my decision on the vehicle I wanted Tyler introduced me to his Sales Manager, Kevin Spears, and together we made a deal that met both of our needs. Then I sat down with Clayton Chenier, Director of Finance to take care of business including the extended warranty and undercoating to protect my families new investment a 2016 Dodge Grand Caravan. This is my fourth purchase from the South Bank Dodge family and I must say I appreciate all the staff from Sales to Service how they go out of their way to listen to my needs and concerns, provide options and follow through with delivery and after sales service. I would recommend the South Bank Team to anyone wishing to purchase a vehicle and in particular Tyler, Kevin and Clayton. Thanks guys. More

Decent Most people I know do not like buying new cars because the sales people are not genuine. RUDI, however, was very good and we liked his low key approa Most people I know do not like buying new cars because the sales people are not genuine. RUDI, however, was very good and we liked his low key approach. There are too many sales managers/assistant sales managers hovering around giving you disengenuine high 5s. A transparent approach is the best approach. Everyone knows the dealership holds all the cards. So the customer feels at a disadvantage right away. Of course the dealership wants to make the sale and is entitled to make a profit. However, the sales team should tone down the hipe and turn up the professionalism. More

Sales service was good Rami is the reason why a 4 star rating has been given. His honesty and willingness to help was second to none in our new purchase. A higher rating wou Rami is the reason why a 4 star rating has been given. His honesty and willingness to help was second to none in our new purchase. A higher rating would have been given but the typical sales gimmicks from other individuals at the dealership made the experience not as enjoyable as it could have been. It would have been a much smoother experience had we dealt with Rami the entire time as we had already decided to purchase a dodge before walking through the doors. More

Quick and Efficient I came into Southbank knowing exactly what I needed, to trade in my Mazda CX-9 for a new van, and very little time to get it done. I knew how much I c I came into Southbank knowing exactly what I needed, to trade in my Mazda CX-9 for a new van, and very little time to get it done. I knew how much I could pay, what my trade-in was worth and which van I wanted. Prince took me seriously and delivered exactly what I was looking for. I left the showroom with a brand new Grand Caravan and the monthly payments I needed. To all busy moms, this is a great place to shop! Thanks Prince and Clayton for such a smooth transaction! More