Southbank Dodge Chrysler LTD

Great experience, the benchmark for car dealers We showed up on a lark because we had just been frustrated with a competitor brand of HD truck, and really liked a sales rep we had purchased a Jeep f We showed up on a lark because we had just been frustrated with a competitor brand of HD truck, and really liked a sales rep we had purchased a Jeep from the year before (Armando). We initially talked to one junior salesman and sales manager Bruce - and after talking about our experience, what we wanted, and what was still on the lot, Bruce knew the exact Ram HD truck we wanted (but had not clearly articulated) was at a tent sale going on. He called ahead and arranged for our favourite sales rep Armando to meet us and for that truck to be ready for a test drive when we arrived. Armando ended up being with a customer by the time we got there but he had arranged for another sales rep (Moe) we liked quite as much. Negotiation was fairly painless (even with some pretty tough numbers and asks from our end) and Bill M and Patrick finally made an offer we couldn't refuse. Dan B. (the F & I) completed the smooth experience and the feeling we were getting strong advice to meet our needs. From then to delivery Dan answered every question big and small with a smile and a joke, and on delivery day ... well I'm sure there were hiccups but between Armando and Dan I sure don't remember them. I do know that for the second deal in a row I texted Armando when he was not working but he helped me like he does it all the time. Even salespeople and managers that were not directly involved in my transaction but were at the tent sale were friendly and helpful. On delivery day I even appeared out of the blue in front of Dean in Service for a maintenance schedule with current prices so he spent ten or fifteen minutes making one up for me. My next vehicle will come from them if FCA can meet my needs. FYI I would also recommend 417RV for the same reasons if anyone was looking for a camping trailer - same owner - same kind of great people (especially Joelle as well as Tina and Wayne and the whole service dept) - same great customer service. More

Knew their product. Gus, knew his product. Polite and efficient. Dan was great. He helped us thru the finance maze and offered valuable advice which we took. Thanks Gus, knew his product. Polite and efficient. Dan was great. He helped us thru the finance maze and offered valuable advice which we took. Thanks everyone. More

2014 Grand Caravan Purchase I was in the market for a van, and met with "Mark" from the sales team at SouthBank. Mark was up-front, honest, and worked hard to help me find the ri I was in the market for a van, and met with "Mark" from the sales team at SouthBank. Mark was up-front, honest, and worked hard to help me find the right vehicle and financing to meet my budget. I recommend these guys to anyone who is in the market for a new or used vehicle. More

Very good service! Mike is a very helpful and nice person that does the maximum he can to insure that the customer gets what they want. Overall he was very helpful respr Mike is a very helpful and nice person that does the maximum he can to insure that the customer gets what they want. Overall he was very helpful respresented the dealership in a very professional manner. He helped us get the vehicle we wanted with the suitable budget after a hunt that took us almost a year. Great service. Definitely recommending it! More

Customer service sealed the deal! - Mike Neville did a great job in sales and is down to earth. - Dan & Sharon moved things along quickly regarding financing and insurance requirement - Mike Neville did a great job in sales and is down to earth. - Dan & Sharon moved things along quickly regarding financing and insurance requirements. - Dan (Daniel) in service is the reason why I bought my new truck at SouthBank....his great customer service led me to sales and sealed the deal! More

Best Dealership in the region Thank you Michael, Armando, Sharon and of course Patrick Jr Jr, Patrick (Bobby) can make whatever's impossible possible. Helped me a lot with the pr Thank you Michael, Armando, Sharon and of course Patrick Jr Jr, Patrick (Bobby) can make whatever's impossible possible. Helped me a lot with the price, and custom parts that I requested before I received the truck. Thank you team. More

not impressed- still waiting for my new truck Well let me please start my saying I really really wanted to buy a Dodge Ram Truck- we had been thru the process of looking at all the trucks out on t Well let me please start my saying I really really wanted to buy a Dodge Ram Truck- we had been thru the process of looking at all the trucks out on the market and the RAM for us was going to be the TRUCK We decided to buy our last truck first...lol So yes a lot more money that what I had expected but she will be a beautiful thing when I finally can take her off the lot and put her in the driveway We signed a contract back at the end of April- Dodge was going to be factory built in MEXICO. So I do believe it was processed May 4th? We were told 6-8 weeks it would be possibly ready. Received a phone call from the Fleet Sales Manager Bill M ( whom is still working with us trying to sort the problem out...thank u...:)_ May 23 truck left the factory on a train to arrive in Concord Long story short- we never rec'd it. There was vandalism in the compound of the train yards and our truck was damaged. Chrysler opted not to fix and we were offered a 2017 - sure why not Same price and same financing deal @Zero percent- who could go wrong Catch was we had to WAIT till AUG 15th when they were starting the production of the 2017 So we patiently waited the three months( the new fifth wheel we bought sat in the driveway with nothing to pull her....sighhhhhhhhhhh) Well we got the call the truck arrived - Yes its exciting news. That was last Friday ! 1 week ago. Went to see it and its all that we thought it was going to be We had the insurance papers and all the forms that we were told to have ready for when we wnet to pick up the truck Wait- u cant have it just yet- They have to do the paper work for the financing and it will be done on Monday. Oh okay...sad but I can wait as I have already waited over 5 months whats a few days... NOT---- some where some one I think does not want to help us They have not been able to get the right person to get the finance papers signed to accept the 0% financing!!!!! Seriously you just thought of this - I am at a loss for words at this point - I just want my DODGE RAM TRUCK!!!!!!!!!!! All the original folks that we dealt with for the purchase of the truck are no longer there and I feel like we are just getting pushed around like a mop on a dirty floor with no sign of ever getting help More

Staff very courteous and knowledgeable The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on time. More

2015 Dodge Durango Lavina Argue Michael was very helpful when showing us the Durango and also in helping get the price to where we could afford. When we picked it up he went over it Michael was very helpful when showing us the Durango and also in helping get the price to where we could afford. When we picked it up he went over it with us.thanks Mike. So far I am very happy with it. Thanks Mike for your calls to see if everything is okay. Lavina Argue More

Pleasantly surprised We walked into Southbank with little expectations....just another dealer. We were pleasantly surprised! We bought a used car but were treated like new We walked into Southbank with little expectations....just another dealer. We were pleasantly surprised! We bought a used car but were treated like new car buyers. The great service and attention to customer satisfaction kept rolling out even after we had purchased. The car overall was delivered in good condition however the interior could have been cleaner. Given that it was the end of month and things were hectic, I can completely forgive that. Importantly, more attention to detail was given after the sale. Wow! Mr. Moe Kadura consistently worked to ensure our satisfaction and I was really really impressed! Friendly approach and great environment. Thanks Moe and the team at Southbank! More