Southbank Dodge Chrysler LTD

not impressed- still waiting for my new truck Well let me please start my saying I really really wanted to buy a Dodge Ram Truck- we had been thru the process of looking at all the trucks out on t Well let me please start my saying I really really wanted to buy a Dodge Ram Truck- we had been thru the process of looking at all the trucks out on the market and the RAM for us was going to be the TRUCK We decided to buy our last truck first...lol So yes a lot more money that what I had expected but she will be a beautiful thing when I finally can take her off the lot and put her in the driveway We signed a contract back at the end of April- Dodge was going to be factory built in MEXICO. So I do believe it was processed May 4th? We were told 6-8 weeks it would be possibly ready. Received a phone call from the Fleet Sales Manager Bill M ( whom is still working with us trying to sort the problem out...thank u...:)_ May 23 truck left the factory on a train to arrive in Concord Long story short- we never rec'd it. There was vandalism in the compound of the train yards and our truck was damaged. Chrysler opted not to fix and we were offered a 2017 - sure why not Same price and same financing deal @Zero percent- who could go wrong Catch was we had to WAIT till AUG 15th when they were starting the production of the 2017 So we patiently waited the three months( the new fifth wheel we bought sat in the driveway with nothing to pull her....sighhhhhhhhhhh) Well we got the call the truck arrived - Yes its exciting news. That was last Friday ! 1 week ago. Went to see it and its all that we thought it was going to be We had the insurance papers and all the forms that we were told to have ready for when we wnet to pick up the truck Wait- u cant have it just yet- They have to do the paper work for the financing and it will be done on Monday. Oh okay...sad but I can wait as I have already waited over 5 months whats a few days... NOT---- some where some one I think does not want to help us They have not been able to get the right person to get the finance papers signed to accept the 0% financing!!!!! Seriously you just thought of this - I am at a loss for words at this point - I just want my DODGE RAM TRUCK!!!!!!!!!!! All the original folks that we dealt with for the purchase of the truck are no longer there and I feel like we are just getting pushed around like a mop on a dirty floor with no sign of ever getting help More

Staff very courteous and knowledgeable The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on time. More

2015 Dodge Durango Lavina Argue Michael was very helpful when showing us the Durango and also in helping get the price to where we could afford. When we picked it up he went over it Michael was very helpful when showing us the Durango and also in helping get the price to where we could afford. When we picked it up he went over it with us.thanks Mike. So far I am very happy with it. Thanks Mike for your calls to see if everything is okay. Lavina Argue More

Pleasantly surprised We walked into Southbank with little expectations....just another dealer. We were pleasantly surprised! We bought a used car but were treated like new We walked into Southbank with little expectations....just another dealer. We were pleasantly surprised! We bought a used car but were treated like new car buyers. The great service and attention to customer satisfaction kept rolling out even after we had purchased. The car overall was delivered in good condition however the interior could have been cleaner. Given that it was the end of month and things were hectic, I can completely forgive that. Importantly, more attention to detail was given after the sale. Wow! Mr. Moe Kadura consistently worked to ensure our satisfaction and I was really really impressed! Friendly approach and great environment. Thanks Moe and the team at Southbank! More

2016 Jeep Renegade If you have the pleasure of dealing with Rami Alzabri at Southbank Dodge, you’re in excellent hands! His good nature, along with his knowledge of the If you have the pleasure of dealing with Rami Alzabri at Southbank Dodge, you’re in excellent hands! His good nature, along with his knowledge of the finance/vehicle business, was obvious when I first met with him. He went above and beyond to ensure that I was a happy customer by reiterating that if I have any future concerns not to hesitate in contacting him. Thanks again, Rami ? More

Relaxed atomsphere This is the first time dealing at Southbank. Dan was the first to help me and was very easy going and well informed of the Jeep line up., and we discu This is the first time dealing at Southbank. Dan was the first to help me and was very easy going and well informed of the Jeep line up., and we discussed what my needs were and the best solution. Dan showed me a few options and road tested them. I did make a purchase from Dan and was also helped by the sales manager Bruce. Sharron the finance advisor was also pleasant and help full. The only annoying thing was the back ground music in the showroom was too LOUD and made hearing hard at some times. Over all it was a pleasant buyer experience. Thanks More

Purchase new car here and great dealer service The sales rep Mike is very knowledgeable and patient. Warm welcome and nicely answer all the questions. Very well considered my request and such a gre The sales rep Mike is very knowledgeable and patient. Warm welcome and nicely answer all the questions. Very well considered my request and such a great perfessional sales rep. More

Southbank listened answered all product questions. I was very pleased with their friendliness and knowledge of the vehicle I purchased. They had a fantastic price reduction online, and were willing to I was very pleased with their friendliness and knowledge of the vehicle I purchased. They had a fantastic price reduction online, and were willing to add in options to make a deal. More

Bruce is awesome This is the third vehicle we've bought from ssoutbank and the second from Bruce. He's extremely helpful, upbeat and certainly knows his stuff. The fir This is the third vehicle we've bought from ssoutbank and the second from Bruce. He's extremely helpful, upbeat and certainly knows his stuff. The first time I went in I was definitely determined to get what I wanted, and thanks to Bruce's help and easy going personality, we got what we wanted and I'm pretty sure we left an impression! Now, being 5 months pregnant with our third child, I obviously needed a caravan and Bruce remembered us from our last purchase. He got me exactly what I wanted and had us in and out in time for lunch!!! I would highly recommend southbank and Bruce to anyone. Rami did our financing and he was knowledgeable, helpful and very good at listening to what we wanted and could afford. More

They got me into my Jeep From the point I walked into Southbanks Jeep showroom, I received excellent friendly service with prompt attention. My young salesman, Brandon Vantsl From the point I walked into Southbanks Jeep showroom, I received excellent friendly service with prompt attention. My young salesman, Brandon Vantslot, answered all my questions and did everything I asked, even the second test-drive. They assessed my trade to my satisfaction and I was able pick up my new Jeep the next day. I was able to negotiate the Jeep I wanted to my budget. My overall experience was very pleasant. Thank you to everyone at Southbank for getting me into my Jeep. More