Southbank Dodge Chrysler LTD

Outstanding Customer Service : New Purchase First let me say I'm a repeat customer, that in itself today with a multitude of automotive models , options and sales centers speaks volumes. Southb First let me say I'm a repeat customer, that in itself today with a multitude of automotive models , options and sales centers speaks volumes. Southbank presents itself as Customer Center. Friendly, Engaging and Honest. I had many many visits with Gustavo (Aliaga) and rather than become annoyed he provided concise information in a friendly courteous manner. Gus you are a great salesman my friend.. I'm actually sad I wont see him as much now that I have my new SRT Jeep ;0 Additionally Christopher (Desjardins) of Finance made the hardest part "parting with my money" uneventful. He was patient , answered many questions , followed up with phone calls/emails and made the whole experience very satisfying. Two of the strongest individuals in the Ottawa Industry. Many Thanks to Southbank.... Ric Caul More

Great Salemenship From the time I walked in to the final purchase I was welcomed by Armando Icaza and treated like a member of the family. Armando walked my throu From the time I walked in to the final purchase I was welcomed by Armando Icaza and treated like a member of the family. Armando walked my through the entire process for beginning to end when he handed the keys to me. He introduced me to Dan Boyd and the great service continued. Dan took into account my prior military service and started to offer so many veteran discounts that I sort of lost track of which one was which. Never the less after detailed explanations we both came to an understanding I could comprehend. My new car is very well protected now. I challenge anyone to find a better dealer here in Ottawa More

Treated like family From the minute we walked in the door we were greeted with smiles and an willingness to help us unlike any other dealership I've been too. Mark was w From the minute we walked in the door we were greeted with smiles and an willingness to help us unlike any other dealership I've been too. Mark was wonderful in walking us through the process and helping us all the way through. Bruce was also a integral part of our buying process and we wouldn't have our new van without him. I would recommend this dealership and associates to anyone! More

Great Experiance! From the moment we got out of our car the Southbank staff was there to greet us and help us out. Dealing with Stan was yet another great experience an From the moment we got out of our car the Southbank staff was there to greet us and help us out. Dealing with Stan was yet another great experience and we were more than happy to walk away from a the van of our dreams. We can't thank him enough for his knowledge and guidance through this process (If you are looking for a sales person that comes with an abundance of knowledge about the business Stan is your man!) Very satisfied with the entire process and made it through without any hiccups. More

Great experience, the benchmark for car dealers We showed up on a lark because we had just been frustrated with a competitor brand of HD truck, and really liked a sales rep we had purchased a Jeep f We showed up on a lark because we had just been frustrated with a competitor brand of HD truck, and really liked a sales rep we had purchased a Jeep from the year before (Armando). We initially talked to one junior salesman and sales manager Bruce - and after talking about our experience, what we wanted, and what was still on the lot, Bruce knew the exact Ram HD truck we wanted (but had not clearly articulated) was at a tent sale going on. He called ahead and arranged for our favourite sales rep Armando to meet us and for that truck to be ready for a test drive when we arrived. Armando ended up being with a customer by the time we got there but he had arranged for another sales rep (Moe) we liked quite as much. Negotiation was fairly painless (even with some pretty tough numbers and asks from our end) and Bill M and Patrick finally made an offer we couldn't refuse. Dan B. (the F & I) completed the smooth experience and the feeling we were getting strong advice to meet our needs. From then to delivery Dan answered every question big and small with a smile and a joke, and on delivery day ... well I'm sure there were hiccups but between Armando and Dan I sure don't remember them. I do know that for the second deal in a row I texted Armando when he was not working but he helped me like he does it all the time. Even salespeople and managers that were not directly involved in my transaction but were at the tent sale were friendly and helpful. On delivery day I even appeared out of the blue in front of Dean in Service for a maintenance schedule with current prices so he spent ten or fifteen minutes making one up for me. My next vehicle will come from them if FCA can meet my needs. FYI I would also recommend 417RV for the same reasons if anyone was looking for a camping trailer - same owner - same kind of great people (especially Joelle as well as Tina and Wayne and the whole service dept) - same great customer service. More

Knew their product. Gus, knew his product. Polite and efficient. Dan was great. He helped us thru the finance maze and offered valuable advice which we took. Thanks Gus, knew his product. Polite and efficient. Dan was great. He helped us thru the finance maze and offered valuable advice which we took. Thanks everyone. More

2014 Grand Caravan Purchase I was in the market for a van, and met with "Mark" from the sales team at SouthBank. Mark was up-front, honest, and worked hard to help me find the ri I was in the market for a van, and met with "Mark" from the sales team at SouthBank. Mark was up-front, honest, and worked hard to help me find the right vehicle and financing to meet my budget. I recommend these guys to anyone who is in the market for a new or used vehicle. More

Very good service! Mike is a very helpful and nice person that does the maximum he can to insure that the customer gets what they want. Overall he was very helpful respr Mike is a very helpful and nice person that does the maximum he can to insure that the customer gets what they want. Overall he was very helpful respresented the dealership in a very professional manner. He helped us get the vehicle we wanted with the suitable budget after a hunt that took us almost a year. Great service. Definitely recommending it! More

Customer service sealed the deal! - Mike Neville did a great job in sales and is down to earth. - Dan & Sharon moved things along quickly regarding financing and insurance requirement - Mike Neville did a great job in sales and is down to earth. - Dan & Sharon moved things along quickly regarding financing and insurance requirements. - Dan (Daniel) in service is the reason why I bought my new truck at SouthBank....his great customer service led me to sales and sealed the deal! More

Best Dealership in the region Thank you Michael, Armando, Sharon and of course Patrick Jr Jr, Patrick (Bobby) can make whatever's impossible possible. Helped me a lot with the pr Thank you Michael, Armando, Sharon and of course Patrick Jr Jr, Patrick (Bobby) can make whatever's impossible possible. Helped me a lot with the price, and custom parts that I requested before I received the truck. Thank you team. More