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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,035 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,035 Reviews of Southbank Dodge Chrysler LTD

August 21, 2019

Awesome experience Excellent service and very knowledgeable They treat their customers very well I would recommend to all friends and family . They are also very More

by Patrick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Lemay
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for taking the time to share your experience with us! We are here for you whenever you need us! -The Southbank Team

August 18, 2019

Great service as usual! This was my fifth purchase at Southbank, all with the same sales rep. Brandon Dallaire. Brandon is always a pleasure to deal with, even after the sale More

by JJ_103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire
Aug 20, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so very much for this review. Brandon is a professional sales rep who serves his customers well. He has a large following that only want to deal with him. We love Brandon here at Southbank. We appreciate the five vehicles you are a terrific customer. Dave B, GM

August 18, 2019

Hasan was fantastic!...well sort of Overall my experience was positive with the dealership, although Hasan Wahbeh was exceptional throughout the sales experience. The process with Hasan More

by RAMSLT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hasan Wahbeh
Aug 19, 2019 -

Southbank Dodge Chrysler LTD responded

Would you kindly call me at 343-543-4253 Dave B, GM I want to know what happened after you dropped your trade off that went so wrong?

Aug 19, 2019 -

RAMSLT2017 responded

Ask your staff. I traded in my car with one set of alloy rims and two sets of tires. At the time, a second set of rims were on one of the sets of tires. Same size, same profile....the second set of alloy rims wasn’t included in the deal and they refused to give them back. I received some fairly unprofessional emails in response to my demand for them. I’ve never been back, I do all my servicing somewhere else now. You’ve completely lost a customer over a set of alloy rims. I’m done dealing with this. This is your issue. I was only reminded of the situation thanks to an email from this site.

August 16, 2019

Been dealing with them since 2008 and always been pleased My husband and I found the service very professional and people are always ready to help. Dealt with service also since 2008 and always satisfied More

by Embrun, gemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Noble
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for the great feedback! Stan is one of our most prized Consultants. We are so happy that your experience continues to be excellent! -The Southbank Team

August 16, 2019

Superb sales. Honest and fair sales. Although I waited a bit they went out of their way to accommodate me. The car is great. No complaints at all. More

by Pacifica buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Morrison, Aaron Lee
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

We hope you love your new Pacifica! Both Aaron and Bill are phenomenal employees who treat their clients like family! I am glad that you were very well looked after. :) -The Southbank Team

August 16, 2019

Simple and quick Went into south bank looking to trade in my existing vehicle. Told Aaron what I needed from him if we were to make a deal. He was in my corner from th More

by Vmack
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem, Aaron Lee
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Great review Vmack! With non-commissioned salespeople, we really do work for the people! I am glad that Aaron was able to help you find your next vehicle! -The Southbank Team

August 15, 2019

Friendly, product knowledgeable I have been a client of Southbank Dodge Chrysler Ltd. dating back more than 25 and have been satisfied with the efficient staff and generally with t More

by Pacer$0493
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Noble, Dean Martin, Rami Alzabri
Aug 16, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for this truly great review. Your story captures what Southbank is about and how we try to serve our customers every day. We really appreciate your business. Dave B, GM

Aug 25, 2019 -

Pacer$0493 responded

Dave, I will not delete nor edit my initial review however I do have some critical comments that are relevant to my recent trade-in experience that may be of some value to you. 1) I was led to believe that the 2018 car I purchased was NOT a Hertz type rental car. It was implied the car was a fleet rental perhaps by the Nova Scotia Government or other organization in support of a conference or such. Subsequent to delivery I noted on the navigation system the car appeared to have been driven in the US and indicated it had been returned to Budget Airport Rental in Halifax. I now suspect the car was a common Budget daily rental. The straight goods is always the most integral approach and had I known I probably would have chosen another used vehicle. 2) The Sales Manager tried to impress on me that I was benefiting from a significant tax savings on the trade-in value of my car and that had to be considered in making a deal. Revenue Canada does not require taxation on the fair trade-in value of a car and therefore this approach is at best devious and not relevant in my opinion. 3) On the work sheet presented to me for signature there was an item charge for $999.99 that was never discussed or explained to me. This insurance charge added is outrageous when considering it's value to the client in event the car was stolen and not recovered. Statistics in Canada are 320 cars per 100,000 are stolen of which 94% are recovered. Other than popular luxury vehicles just how many times has Chrysler actually paid out the $5000. Devious at best and questionable integrity. 4) I chose Southbank because I have known Stan Noble for years a perfect gentleman who I trust. Once the we settled on a car and my Journey was evaluated Stan was relegated to getting the coffee and this man who at times was unpleasant (Bill Morrison ??) surprisingly sat in Stan's chair a began what was to be the negotiation process. You get to choose your business model however I was not pleased and embarrassed for Stan as I am sure he also was due to almost being put in a role of a Wallmart Greeter. Dave I write to you without undue malice however I would be neglect not to bring these issues to your attention without effecting the public Rating Review I have completed on behalf of members of your staff. Respectfully John Campbell

August 13, 2019

understaffed for a dealer they are decent. they damaged my vehicle once during repair. tried to sell me abunch of crap i don't need. standard dealer stuff. they s More

by guyguru113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance, Madeleine O'Neil, Dean Martin, Daniel O'Neil, Leah Maheux, Dustin Lemay, Rod Brand, Jenna Leonce
Aug 14, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for the review. I am sorry if there was any damage on repair we definitely would fix that. We only sell what customers need and nothing more that is our policy and the only way to keep customers for life by earning their trust. I will have Chris Desjardins our Brand Manager reach out to you to discuss what happened. Dave B, GM

August 13, 2019

Top notch sales person! First, let me say that I love my RJ Willies Jeep Wrangler that I recently purchased from Southbank...she's a beauty! Stan not only made the purchasin More

by chris123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Noble
Aug 14, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for this review. Stan has been here for a very long time and there is a reason for that - he cares about his customers and works hard to serve them. Dave B, GM

August 08, 2019

Buyer beware! Go anywhere other than here! Horrible experience and I would caution everyone to avoid Southbank. They had an opportunity to make things right but th More

by Tmac
Recommend Dealer
No
Employees Worked With
Clayton Chenier
Aug 09, 2019 -

Southbank Dodge Chrysler LTD responded

This review is simply not fair. There is no evidence of any error. Southbank does not take advantage of it's customers. Anyone can write anything on these forums there are no consequences in doing so to them. There are plenty of good reviews that tell the story of Southbank - this review is not one of them. Dave B, GM 343-543-4253

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