Shaw GMC Chevrolet Buick

They corrected Rob the manager reached out to my daughter with an email, made sure things were corrected and vehicle's issues all looked after. Randy honored his pr Rob the manager reached out to my daughter with an email, made sure things were corrected and vehicle's issues all looked after. Randy honored his promise and provided the extra car fob that was promised during the sale. John Smith followed up on the vehicle status made sure everything was all right, he also offered should any issues will arise to bring the vehicle back again. Richard Loucks is an excellent in his field, got my daughter approved and was very polite and thoughtful today upon my arrival dealing with the vehicle. Katerina was the one who we signed all the documents with, she was great all the way, polite, understanding and very humble. I'm glad overall Shaw GMC stood up by their word and corrected all the issues. Seeing a problem and doing nothing about it is one thing, but management at Shaw made sure things were looked after, and bringing final satisfaction to their clients does matter. We will recommend Shaw GMC to our friends and family, and again thank you for looking after us and correcting all the issues. More

Great experience no beating around the bush numbers were there service was amazing, I am super happy with my purchase loving my new vehicle and couldn’t be happier with the follow ups and customer service I there service was amazing, I am super happy with my purchase loving my new vehicle and couldn’t be happier with the follow ups and customer service I received Jessey was great in all aspects making sure I tried multiple vehicles and that I left with the product I wanted, I will highly recommend anyone looking for a vehicle to go here. More

Would do it again From start to finish the staff were very pleasant and helpful. Especially Randy, he walked me through everything step by step and never made me feel p From start to finish the staff were very pleasant and helpful. Especially Randy, he walked me through everything step by step and never made me feel pressured into anything. I liked that they made sure I could afford what I wanted and that I could get the approval before I even look at a vehicle, and even then I was only shown what was in my budget. More

Amazing Experience Shaw Dealership was far more outstanding then I expected. They went above and beyond to find me the best deal and the most comfortable vehicle with a Shaw Dealership was far more outstanding then I expected. They went above and beyond to find me the best deal and the most comfortable vehicle with amazing rates. I will always refer them. More

I have been a customer at Shaw GMC for 35 years and Rob has been one of the best service advisers I have dealt with allways goes out of his way to help you out has been one of the best service advisers I have dealt with allways goes out of his way to help you out More

Daniels service was spectacular! Amazing service from this gentleman. He did EVERYTHING he could to make sure i walked away happy. HIGHLY recommend him to anybody who is searching fo Amazing service from this gentleman. He did EVERYTHING he could to make sure i walked away happy. HIGHLY recommend him to anybody who is searching for their next purchase. He is very knowledgeable, helpful and most of all friendly. Most people go to dealerships fearful of getting ripped off or buying a lemon......... but not with this guy! Loved the extra-mile service from Dan. I will definitely be back to see "Dan the sales man" when i purchase my next Cadillac!! More

It was great working with Patrick, he helped us throughout the process. He made the pricess very easy for us. Thank you Patrick. You were amazing. throughout the process. He made the pricess very easy for us. Thank you Patrick. You were amazing. More

Richard found me a great deal on a 2019 GMC Terrain. I needed room for dog crates and the Terrain works perfectly. He also found me a fantastic interest rate on my loan. Katerina was very efficient with a needed room for dog crates and the Terrain works perfectly. He also found me a fantastic interest rate on my loan. Katerina was very efficient with all the necessary paperwork. Totally would recommend them. More

I recently traded in my 2017 Chevy for a new 2019. I gave Randy a list of what I was looking for and within a couple of days we signed papers and I am very happy with how he handled things. A great guy to wo Randy a list of what I was looking for and within a couple of days we signed papers and I am very happy with how he handled things. A great guy to work with and recommend him to anyone Thanks for the experience Randy More

They damaged my truck I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that the I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that their mechanic had accidentally cracked one of the chrome-clad wheel covers. She apologized and said they would order a replacement. I made a follow-up appointment and returned the following Saturday, waiting for two hours while the shop replaced the damaged wheel. The replacement wheel cover was in poor condition - the chrome cladding was flaking, pitted with corrosion, stained with rust and dull in overall appearance from years of neglect. This was in stark contrast to the mint condition of my original wheel covers, which I routinely clean and polish to prevent weather-related damage. I pointed out my concern to the service rep, asking if they could find a wheel cover in better condition. A few days later, she informed me that her manager disagreed with my assessment and requested that I come back a third time for the service manager to see the issue first hand. The following Saturday I met with a lady who appeared to be the shift supervisor. I showed her the corrosion, flaking and rust stains on the replacement wheel cover. She dismissed my concerns, insisting that the replacement was in the same condition as the original. She then took a photo of the wheel and said she would speak with the service manager. I have not heard back. I’m not upset with Shaw GMC for breaking my wheel cover. I’m upset that they replaced it with an inferior product and sent me on a wild goose chase when I voiced my concerns. I gave them multiple opportunities to make things right. My plan now is to order a new wheel cover and install it myself. Bottom line: they lost a long-term customer over a $100 hubcap. More