Shaw GMC Chevrolet Buick

Service dept goes above and beyond for our family! Always the best experience! Thank you for always rolling out the red carpet! Always the best experience! Thank you for always rolling out the red carpet! More

Service staff are generally excellent to deal with and try their best to help get you in / out on time try their best to help get you in / out on time More

I brought my 2023 GMC Sierra AT4 in for a rear brake squeal. The rear rotors required replacement after just 3 years and 70,000 km, even though the brake pads still had over 75% life remaining. The fron squeal. The rear rotors required replacement after just 3 years and 70,000 km, even though the brake pads still had over 75% life remaining. The front rotors, by comparison, still had over 70% life left, making it clear this was not due to driving habits. Despite this unusual and premature wear, the service representative refused to even submit a goodwill warranty request to GM on my behalf, which was extremely disappointing. Before picking up the truck, I found the exact same GM parts available online through Jack Carter at a lower price. When I asked if they price matched, the representative checked with the parts manager, who I clearly overheard say yes, provided it was the exact same part and I could show it online. A few minutes later, my service advisor came back with the opposite answer, saying I needed a written quote because the online pricing was "not reflective." When I tried to explain the parts could be ordered online for in-store pickup, I wasn't given the chance to finish. I paid the bill and let them know they had lost my business. It wasn't about the price. It was about receiving conflicting information and how the situation was handled. I also requested my complete service history and to be removed from future dealership communications, yet I'm still receiving requests to rate my experience. More

The dealership team is an excellent specially sales man named Bobby and finance manager Oliver are super cooperative and an excellent positive approach for me. And thank you very much! named Bobby and finance manager Oliver are super cooperative and an excellent positive approach for me. And thank you very much! More

Check in fellow was very friendly, super knowledgeable and efficient! Consistent with every time I’ve used Shaw GMC service. and efficient! Consistent with every time I’ve used Shaw GMC service. More

They do decent work and are consistent. Over priced and charge a decent surcharge for "shop supplies" consistent with other dealership service bays. Often need to be highly aware of what wo Over priced and charge a decent surcharge for "shop supplies" consistent with other dealership service bays. Often need to be highly aware of what work you're requesting and be very clear on your expectations of work. Quotes aren't inclusive of fees. More

Amazing service, efficient, prompt and professional. It was my first time and I was explained everything I needed to know. Thanks much for the service! It was my first time and I was explained everything I needed to know. Thanks much for the service! More

Hailey is awesome and one of the best people I have dealt with at Shaw takes pride in what she does as well is very up front and honest with, which is hard to come be these days and is a great trait to have with at Shaw takes pride in what she does as well is very up front and honest with, which is hard to come be these days and is a great trait to have will come back, and the techs were amazing as well and got the job done in a timely manner More

Wry good service at Shaw GMC. Work is always done right and my Service Tech Ms. Blackmore was great. Work is always done right and my Service Tech Ms. Blackmore was great. More

All staff are professional and friendly and knowledgeable Service was quick and on time. Very good experience. Service was quick and on time. Very good experience. More