Rob Sikora

Upon arriving at the dealership for an oil change, a high temp warning came up in my vehicle. I asked the service employee to check my coolant levels, this request was met with complete disregard and I was t temp warning came up in my vehicle. I asked the service employee to check my coolant levels, this request was met with complete disregard and I was told it would be highly unlikely for it to be a coolant issue. I was told I needed full diagnostic at a fee of $260 to source the issue. I asked again to please just check the coolant and I was told that their hourly employees were not fit to address this issue and that I would have to leave my vehicle with them all day with the hopes that they might diagnose it. I opted for only the oil change that I was scheduled for and checked the coolant levels myself. I discovered the coolant was low and that this was the source of my high temp warnings. I topped up my coolant and resolved the issue myself despite the argumentative approach from the service employee. More

Print

My favorite car service You gays have very good macanic also vary friendly positive staff who is ready to go step ahead to make sure me and others leave your service with smile. Thank you also vary friendly positive staff who is ready to go step ahead to make sure me and others leave your service with smile. Thank you More

Print

Amazing open and honest discussion with the service team, they kept me updated with everything going on with my Buick. they kept me updated with everything going on with my Buick. More

Print

Had an unexpected mechanical issue right before a road trip. They were able to squeeze me in and get me sorted before my trip. trip. They were able to squeeze me in and get me sorted before my trip. More

Print

Kevin and the team are awesome - great communication, friendly service, quality workmanship. Well done guys and thank you! friendly service, quality workmanship. Well done guys and thank you! More

Print

The service level for my experience was 10 out of 10 and would love to keep bringing my vehicle any maintenance needed in the future. would love to keep bringing my vehicle any maintenance needed in the future. More

Print

Professional courteous attentive fair efficient welcoming happy thorough, generate confidence and trust, calm and clean dealership. I have a 2005 vehicle and receive master service and evaluation each visit. happy thorough, generate confidence and trust, calm and clean dealership. I have a 2005 vehicle and receive master service and evaluation each visit. My interactions are always positive from intake to checkout:). Robert is an exceptional representative for Shaw GMC. And it was a pleasure to meet Kaylee on my current visit. More

Print

I've always been happy with Shaw GMC and my experience last week was no different. Hailey Alexander, my service rep more than once, is always professional and seems to go out of her way. There was an ECM last week was no different. Hailey Alexander, my service rep more than once, is always professional and seems to go out of her way. There was an ECM failure and circuit problems that were handled promptly. Unfortunately, we had to wait on parts coming from out of town. She was scheduled to be off Friday but arranged alternate contacts for a seamless turnover. Janece Crocker took my call and went out of her way to followup with me when parts arrived. Rob Sikora also followed up to ensure I'd have my vehicle back and I'd be rolling before EOD on a weekend. Great job, everyone !! 5 stars !! More

Print

Rob S took care of my truck issues even though he’s the Assistant Service Manager now. Always grateful for his help assistance. Assistant Service Manager now. Always grateful for his help assistance. More

Print

Very easy to work with, been dealing there for 10 years. Service staff are great Service staff are great More

Print