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Rose City Ford Sales

Windsor, ON

4.8
1,532 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,532 Reviews of Rose City Ford Sales

November 29, 2024

The service I received was very poor. They lost the piece that takes the lug nuts off my tires and wanted to charge me $250 to take them off and put regular lug nuts on. I went in for a More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Print
Dec 03, 2024 -

Rose City Ford Sales responded

Hi Margaret, we sincerely apologize for the negative experience you had at our dealership. Your feedback is very important to us, and we are truly sorry for the inconvenience and frustration you experienced. We strive to treat all our guests with respect and provide timely, efficient service, and it is clear we fell short in your case. Please know that we take your concerns seriously and will address them with our team to prevent such issues in the future. If you would like to discuss this matter further, please contact our service manager directly at 226-826-2680. Thank you for bringing this to our attention, we look forward to hearing from you.

November 29, 2024

This dealership is extremely friendly and very helpful. Would definitely recommend and if I ever need another vehicle they would be the first place I go to. More

by Lynndoher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Print
Dec 03, 2024 -

Rose City Ford Sales responded

Thank you, Lynn, for your wonderful review! We’re delighted to hear that you found our dealership friendly and helpful. It’s our goal to ensure every guest has a positive experience, and your recommendation means a lot to us. We look forward to assisting you with any future vehicle needs. Cheers :)

November 27, 2024

Very good serive department and did my repairs in a respectable time frame...would definitely get repairs done there again More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service bay
Print
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Kirk, Thank you for your positive feedback! We’re pleased to hear that you had a great experience with our service department and that your repairs were completed in a timely manner. We look forward to continuing to provide you with excellent service and meeting all your automotive needs. Cheers :)

November 27, 2024

Courteous, friendly and helpful staff. Service department is clean and efficient with good quality workers that take time to explain everything. Lounge is clean and comfortable and I was g More

by milica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primo
Print
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Milica, Thank you for your wonderful feedback! We’re delighted to hear that you found our staff courteous, friendly, and helpful. It’s great to know that our service department met your expectations with their efficiency and quality work. We’re also pleased that you enjoyed the clean and comfortable lounge, along with the coffee and snack. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. Cheers :)

November 27, 2024

I cringe when I have a probably with our vehicles knowing I have to deal with the non considerate and non truthful service team. More

by Bruceelbia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa, Matt Willar
Print
Dec 28, 2024 -

Rose City Ford Sales responded

Hi Bruce, we’re sorry to hear about your experience and appreciate your feedback. We take guest concerns seriously and strive to improve our services. Please contact us directly at 226-826-2680 so we can address your concerns and work towards a resolution. Thank you.

November 26, 2024

not much to say except the service there and the employees are excellent. I would not go to any other ford dealership. More

by dbnespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback! We’re glad to hear that you find our service and employees excellent. We appreciate your loyalty and look forward to serving you again. Cheers :)

November 26, 2024

Staff is friendly and professional. Like the way they treat people. I would highly recommend this dealership. More

by fatherabe99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for your kind words! We’re delighted to hear that you found our staff friendly and professional. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service. Cheers :)

November 26, 2024

Little upset that I was notified on my app that water pump was leaking and coolant was running dry actually very upsetting More

by Tundibert67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser
Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for taking the time to let us know about the issue you experienced. We are sorry to hear that your vehicle's water pump was leaking. We would like to know more about this issue and the circumstances that may have caused it. Please feel free to give us a call at your earliest convenience at 226-826-2680. Thank you, have a great day.

November 23, 2024

Service was great and very quick and on time. Thank you. Professional and polite above and beyond More

by Stevezan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Edward prime
Print
Nov 27, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback, Steve! We’re delighted to hear that you found our service both quick and timely. Our team takes pride in being professional and polite, and it’s wonderful to know we went above and beyond your expectations. We appreciate your kind words and look forward to serving you again in the future! Cheers :)

November 22, 2024

I had my service done on my car I was very happy with the service team. More

by dthomas236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Print
Nov 27, 2024 -

Rose City Ford Sales responded

Thank you! We're thrilled to know that you had a great experience with our service team. Providing excellent service is our top priority, and it’s always rewarding to know our guests are satisfied. We look forward to continuing to meet your needs here at Rose City Ford. Cheers :)

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