Rose City Ford Sales

We purchased a vehicle a few years ago and we were extremely happy with our service. This time however, multiple mistakes happened. First, we asked if money could be taken off the price and our sales extremely happy with our service. This time however, multiple mistakes happened. First, we asked if money could be taken off the price and our salesman made us wait almost 30 minutes while he asked the manager. We don't play games so we left. We decided to come back and give him another chance. We than purchased the vehicle and was told to come on the Tuesday at 5pm. They had to tint the windows and do the ownership. We showed up at 5pm but the sales guy was busy with another client. We were okay with that and decided to go sit in the lounge and wait because the lounge had more chairs. An hour later, I sent our son out to see what was happening. Kurt said he was wondering where we were and couldn't find us. We weren't hiding. We were literally sitting in the "waiting room". An hour of waiting, we than went to his desk to finish off the paperwork and get the ownership etc. We than went to get our new car and yay...another screw up....the windows weren't tinted. They forgot to tint the windows. We filled the paperwork out and I did the paperwork with your finance guy on the Frday. We had to wait to pick up the car till Tuesday so they could tint the windows. We than had to wait till the next day to pick it up so it could get tinted. We got home that Tuesday to realize that we had the Ford licence plate covers on our plates and my personal cover from my work was missing. I work at Hotel Dieu grace hospital and I had my healthcare worker hospital licence plate cover on my plates. Kurt through them out. He didn't even ask. He took my plates off my personal cover, threw it in the garbage and than put the Ford ones on. And just the other day, I went online to renew my licence plate and the ownership was done wrong. He was supposed to change my personal licence plates from my old car to my new car which meant, getting the person at Service ontario to fix both ownerships. We also have a Toyota Rav 4. He was supposed to change the ownership from the Toyota and my personal plates to the Edge and than the plates from the car we traded in, those plates to be put on the ownership of the Rav. Anyways, this wasn't done so we now have to pay the licence fee and do it ourselves and didn't realize so we are driving 2 cars with the same licence plate on the ownerships. And we also had issues with the finance guy. We decided to pay for a maintenance plan and was told we'd get the plan for $2500 which is usually for 2 years but he'd give us the same plan for that price but for 3 years. We said yes, I signed on the dotted line to than find out that it's for 3 years but only 40,000 kms. 3 years or 40,000 kms. I wasn't told anything about kms. I called him the next day to complain and he said I told him that we drive 10,000 km a year. I didn't say that. We drive closer to 20,000 a year. After all this, we get an email from Kurt asking us to give him an A+ rating for our service. He knew of all the mistakes. The making us wait. Forgetting to tint our windows. Throwing out my personal plate covers. Not A+ service. If you make mistakes and no one says anything and you keep getting A+ reviews, you'll never learn from your mistakes. Kurt was apologetic and he did admit to his mistakes which we did appreciate but the mistakes still happened. More

The team is so friendly and wonderful. Danny Jirjis was the great guy that helped me out to get a very good offer and make everything go smoothly. Lucy, the financial manager, is a wond Danny Jirjis was the great guy that helped me out to get a very good offer and make everything go smoothly. Lucy, the financial manager, is a wonderful person that helped me to get approval from the bank. Strongly recommend 🌟🌟🌟🌟🌟 More

excellent pleased with service allways good every time i have brougt truck in for service have brougt truck in for service More

The staff is friendly and courteous. What I like is that they will periodically check in with you and keep you updated on the progress of your car. What I like is that they will periodically check in with you and keep you updated on the progress of your car. More

Excellent sales and excellent service No complaints in either area Friendly competent professional Never felt pressure either area Friendly competent professional Never felt pressure More

Excellent service, friendly staff always treated with respect , and professional courteously in regards to your service / repair work. respect , and professional courteously in regards to your service / repair work. More

excellent service provided each and every visit for maintenance on all vehicles over the last 45 years maintenance on all vehicles over the last 45 years More

Very pleased with our experience. We had our expedition serviced for the first time since we bought it, and the service provided was exceptional and very professional. We had our expedition serviced for the first time since we bought it, and the service provided was exceptional and very professional. More

Helpful and friendly staff. We particularly appreciated our salesman, Deion Flynn. He was a great communicator through the entire process. We particularly appreciated our salesman, Deion Flynn. He was a great communicator through the entire process. More

The customer service is amazing. My advisor Rob took great care of me and my vehicle. Thank you. My advisor Rob took great care of me and my vehicle. Thank you. More