River City Ford

No record of appointment On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transm On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transmission service needed immediately. The next morning I called River City Ford service department and spoke to Jeff. He made an appointment for me for today, Tuesday January 2, 2018. I haven’t been able to drive my car for 4 days. So I call this morning to confirm my appointment and they have no record of me having an appointment at all. I was upset to say the least. Now I have to wait 5 days to drive my car. I am not happy at all!!! More

Friendly knowledgeable service Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took tim Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took time to explain all the details of my new Escape. A truly great experience!! More

Not happy with FORD in general So far the dealership has been ok. Danny the service advisor has been great. My problem is with the FORD truck in general. My god xxxx drivers door So far the dealership has been ok. Danny the service advisor has been great. My problem is with the FORD truck in general. My god xxxx drivers door will not close and you guys can not figure out the issue.this is the second time his week you have had it at your dealership. This is absolutely ridiculous, this is a brand new truck and the drivers door won’t close when it gets to -7 that is absolutely embarrassing for you guys as a company. Not to mention you guys don’t even know how to fix it. My truck is still at your dealership, I would love to give a good review and I will. If you guys can figure how to fix my brand new truck. More

Justin was fantastic The salesman (Justin G) I spoke to and worked with was excellent. Very well informed and didn't try to push products I did not want and listened to m The salesman (Justin G) I spoke to and worked with was excellent. Very well informed and didn't try to push products I did not want and listened to me. Highly recommend him! More

First time Ford owner This was the first Ford i have ever bought and Justin Goldstone at River City Ford made my purchase easy. He was very knowledgeable on the products so This was the first Ford i have ever bought and Justin Goldstone at River City Ford made my purchase easy. He was very knowledgeable on the products so that they would meet my needs. I will definitely be a returning customer!! More

Always helpful Bumped into Elliot at the mall and was talking about how I hate my car. He and i chatted about how quick I can get a better car. can’t believe how hel Bumped into Elliot at the mall and was talking about how I hate my car. He and i chatted about how quick I can get a better car. can’t believe how helpful he was while even on his own time. Considering coming in. More

Very helpful and provided excellent service. Thank you for the excellent service!! I appreciated the effort made to answer my questions in giving me confidence in making my purchasing decision. Thank you for the excellent service!! I appreciated the effort made to answer my questions in giving me confidence in making my purchasing decision. I would definitely refer others to your dealership. More

Car buying made easy. Dealing with Darren Lusty made the car buying experience relaxed and easy. He put no pressure on my son and I and listened to what I had to say. Dealing with Darren Lusty made the car buying experience relaxed and easy. He put no pressure on my son and I and listened to what I had to say. More

New Car Lease Working with the group at River City was great. They all work together as a team for full customer service throughout the entire process! Andrea was Working with the group at River City was great. They all work together as a team for full customer service throughout the entire process! Andrea was so great to work with. Her product knowldege is top notch. We did have a few bumps through the process and she handled them like a champ!! Bob worked hard to get us into the exact model I wanted with the price point we wanted to be at! More

Poor Service, Poor quality and Shady aftermarket warranty One year ago I bought by truck from River City (November 8 2016) I had been looking for a specific truck, with specific specks, year, package included One year ago I bought by truck from River City (November 8 2016) I had been looking for a specific truck, with specific specks, year, package included, Max kilometers, in a reasonable price range. It took me several months of looking and waiting until I found it in an online add for River City Ford. I was speaking and texting with the Sayed in sales regarding that specific truck as it was exactly what I wanted. I live in Ontario, a 4 hour drive away but was whiling and able to drive down for it. I bought my dream truck! What should have been a great experience has turned into a frustrating, exhausting and expensive series of events. Which has me currently without my vehicle since last Wednesday and for at least 3 more weeks, and aleast $1255 in rental fee’s, due to the Extended Warranty they sell you through Tricare. However My issues with River City started the day before I bought the truck, which I really should have taken that as a sign. Sayed had understandably tried pushing other trucks on me, newer more expensive models, and even cheaper trucks but I told him that particular truck was the ONLY one I was interested in. I told Sayed I would like to try and make it down for a test drive Nov 7th. We agreed I would travel to the city, but it would be late and VERY close to closing time – Kept in touch as I traveled but Sayed called me 5-10 mins before closing to cancel and do it the next day. Understandable, but a kicker as I drove right past the dealer as I hung up and had to drive back to the other side of the city where I was staying. The next morning I got there, but Sayed had taken the day off sick. I dealt with his brother Nazir who was polite and friendly. We took the truck for a test drive, got back and I did a better walk around on it. Where There was significant wear and tear that was not shown in the pictures including – the ford emblem on the back torn off, multiple scratches on the body of the truck – Stained speakerS Inside the truck, and lots of scuffs and scratches in the front and back seat areas. It also looked like it hadn’t been cleaned yet. Nazir went inside and verified it had been – I lifted the passenger matt to find many chewed sunflower seeds - He asked again and sure enough they made a mistake and it hadn’t been cleaned. He assured me they would detail and fix it up before I drive away in it. After spending time negotiating the price I noticed it was more expensive than the ad, and the Kilometers were significantly higher than. I verified the VINs and it was not the same truck I specifically said I wanted! My truck was still at their CARMEN dealership!! Needles to say the process took the entire day from start to finish. Jev was the Manager (?) who Nazir was working through while I was negotiating the price and when he finalized the sale price he was rude, abrupt and appeared very irritated. Since I bought my truck 1 year ago I’ve had to buy all new tires (6 months after purchase because they were extremely worn), Had the 4x4 system fixed and now, the front diff BLEW up causing not only quite a few thousand dollars in repairs, but a near accident on a north western Ontario winter highway. I will add that I’m up to date an all my require maintenance, and take excellent care of my vehicles. If I had know more about the grief you get form an after market warranty company I definitely would not have gone through with the sale – I assumed that a reputable company such as River City Ford would deal with a more reputable business and not the kind you would expect from a small used car dealership. After speaking with a few ford dealers where I live – they only sell ford extended warrenty and some won’t even except business from customers with after market places because of the loops they put them through. Jason one of River City service advisors had even admitted to me he is fed up with tricare – he was also rude with me when I called for help about this warranty company. On more then one occasion he interrupted me to speak with someone on his end not related to our conversation and had even mentioned that He had not even gone for lunch yet that day. 8 days and 500 km before my diff blew, I had an oil change and full system check from the ford dealer in my town – where everything came back clear, yet after receiving all paper work and picuters of the damage TRICARE has now requested a TEARDOWN and diagnosis of the vehicle which my shop can’t do for atleast 2 weeks, the process itself will take 2-3 days and they need to wait for approval and a third party inspector to come down and inspect it and my Ford mechanic has to leave everything apart, keep all fluids, and leave it in ONE OF THEIR 6 BAYS the entire time. Tricare covers $265 in car rentals, which still leaves me with a bill of atleast $1255 in rental fee’s. – and THAN it will still take approx a week for the actual repair! When I asked river city ford if they can help me and take on the repairs at their shop as THEY are the dealer I had bought from, and THEY are the ones who sell this Tricare crap, and it’s not fair for MY local ford dealership to be short 1 bay – 1/6th of their repair business – and this damage is entirely not on me or my mechanics. They said they might be able to take it on, they could get the work done much quicker in their bigger shop, but I would have to get it towed at MY expense which would be EXTREMELY expensive and it wouldn’t be worth it. Overall This review is on the extremely poor service I received at River City, also on Tricare which I think is fair because river city is selling it to you. More