Richmond Subaru

Exceptional Customer Service My experience from Richmond Subaru has been, by far, the best vehicle purchasing experience I have ever had. Jacky Cho and Scott Conrad were exception My experience from Richmond Subaru has been, by far, the best vehicle purchasing experience I have ever had. Jacky Cho and Scott Conrad were exceptional in their customer service and should be commended for their efforts. Not only were they extremely competitive in offering an amazing value for the 2015 XV Crosstrek compared to other dealerships, but Scott generously provided a complimentary cut and polish for some minor scratches found on the vehicle upon inspection at delivery. Scott, the sales manager, seemed to sincerely try his best to ensure our satisfaction throughout the entire purchase and delivery experience. This dealership also offers free car washes and parking for my vehicle/transport to the airport when I leave on vacation. It is these small details which set it apart from all the rest and defines what excellent customer care and relations is about. Highly recommended. More

Impressive Customer Care. Recently, we purchased our first Subaru. Thanks to the amazing staff at the Richmond Subaru and extensive knowledge and expediency facilitated our fin Recently, we purchased our first Subaru. Thanks to the amazing staff at the Richmond Subaru and extensive knowledge and expediency facilitated our final purchase. They value their customer. Our experience was smooth and satisfying. We felt welcomed and important during our visits to the showroom. The XV CROSSTREK had all the features that we were looking for in a compact car. We will not hesitate to recommend this dealership! More

Exceptionally bad customer service Walked away shocked and surprised at the attitude and bad customer service from Scott Conrad, a Sales Manager at Richmond Subaru, who should really kn Walked away shocked and surprised at the attitude and bad customer service from Scott Conrad, a Sales Manager at Richmond Subaru, who should really know better. As can be expected from a high end brand such as Subaru, my expectations were high and was initially impressed by the dealership and service from the Sales person whom I dealt with, only to be let down when Scott walked into the final negotiation, being so arrogant. Not what you'd expect from a Sales Manager in the service industry. Disappointed in Richmond Subaru and currently reviewing my rights in submitting a consumer complaint with VSA. More

Smoothest Purchase Ever! I walked in one day just to do a browse and inquiry on a 2010 Subaru Impreza sport. Jackie provided me with all pre-owned options available that I req I walked in one day just to do a browse and inquiry on a 2010 Subaru Impreza sport. Jackie provided me with all pre-owned options available that I requested (e.g. sunroof, heated seats, low mileage etc.). It's easy to just provide me with the hard facts of what they have on the lot, but what Jackie gives is exceptional sincere service and really listened to what I want. Scott was also fantastic in helping out with the closing and definitely gives spirit to the whole car buying experience. I was surprised to walk out of the dealership within two days with a car at a very reasonable price. More

Mr.Eric, a wonderful sales person and a generous person I bought a 2010 Toyota corolla from this dealership and every step is well taken care, with Mr. Eric the sales person did excellent service, made me m I bought a 2010 Toyota corolla from this dealership and every step is well taken care, with Mr. Eric the sales person did excellent service, made me meet the manager Mr. Don who received me good and finished the deal in a decent way. Also after the purchase they did polish and extra service for the car which made me more happy and greatful for the service and kindness they showed. I would definitely recommend this dealership and Mr. Eric as your next sales person for your purchase. THANKS More

Best Service Best Deal- I bought pre-owned Chevrolet Cruze yesterday, very beautiful car. Impressed by the service I got and best price in the market. Thanks Eric for helping I bought pre-owned Chevrolet Cruze yesterday, very beautiful car. Impressed by the service I got and best price in the market. Thanks Eric for helping and get me the best. Hope to see you again in future. More

beyond your expectations In the past week, I had visited two other dealerships and was not treated seriously with staff who didn't really seem to want to help me. When I came In the past week, I had visited two other dealerships and was not treated seriously with staff who didn't really seem to want to help me. When I came to Richmond Subaru on an understaffed Sunday, Dan was eager to explain different aspects and made me feel comfortable within minutes. I came in wanting a 2015 Subaru Impreza and that is exactly what I left with. Dan was double booked but very understanding of my needs as I just got into an accident and needed a car pretty quick. we chatted for about a half hour, I went to lunch so he could full fill his prior arrangements, and then we went on a test drive a few hours later. It was unbelievable! I am such a happy customer and will definitely be returning in the future. Jason and (I feel awful I don't remember his name) the insurance man were awesome as well. You can tell everyone working at Richmond Subaru enjoys what they are doing and goes above and beyond to ensure the customer leaves happy. Thank you Richmond Subaru for the best car shopping experience I've ever had. P.s. the little sold sign that says "Sold to very nice people" is fantastic. When I pulled in the following day and saw my new car all shiny with that hanging from the mirror I had the biggest grin on my face. Don't get rid of those =) Until next time Subaru, Stephanie More

Great group of people. Helped us get the car we wanted Went there after a lot of research and they seemed to have the best reviews of any Subaru dealer around. It was easy to see why as soon as we stepped Went there after a lot of research and they seemed to have the best reviews of any Subaru dealer around. It was easy to see why as soon as we stepped into the door. I had already seen the model we wanted (a 2014 Subaru Outback) and Dan was happy to show it to us. We were able to take it for a decent test run and Dan was able to answer any questions we had about the car. Our only issue was probably that it took so long, it was about 5 hours from when we walked into the dealership from the moment we left, but we did drive out with a new car. The problem, however, was RBC not getting back to us in time and ICBC taking quite a while as well, neither the dealer's fault. In all, Dan was a great salesman. Not pushy but very knowledgeable and he obviously has a passion for cars. He was outgoing and friendly and seemed to genuinely want us to get the best deal for our needs and budget. In terms of the finance office, Jody was very thorough and very helpful. And in the follow-up days, her co-worker Jason was just as helpful. Andre & Jorge More

Poor service My wife and I on April 17th went into Richmond Subaru around 5pm interested in buying a Forester. Jacob the person we spoke with and certainly less th My wife and I on April 17th went into Richmond Subaru around 5pm interested in buying a Forester. Jacob the person we spoke with and certainly less than enthusiastic in helping us. We are still interested in the Forester but will definitely take our business else where. More

Very happy with purchase Daniel went above and beyond with the service he provided us. He demonstrated honesty, a good attitude, and a genuine desire to help us beyond simply Daniel went above and beyond with the service he provided us. He demonstrated honesty, a good attitude, and a genuine desire to help us beyond simply making a sale. He was able to orient us with the necessary information to find precisely the right vehicle for our needs. I would highly recommend him. More