Richmond Subaru

Great Experience I was looking for a new vehicle and checked out this place. The sales people were very friendly but not pushy or aggressive, I liked that. I took a fe I was looking for a new vehicle and checked out this place. The sales people were very friendly but not pushy or aggressive, I liked that. I took a few cars for test drives and found the one that I liked, Dan was so helpful and explained all the options and was actually pleased on the price. I would highly recommend this place. MaryAnn More

All around great experience The staff made our experience so so easy. We never had to worry about anything, we were well taken care of. There was no pressure. So much knowledge The staff made our experience so so easy. We never had to worry about anything, we were well taken care of. There was no pressure. So much knowledge provided and made our decision that much easier. Thank you!! More

Dealership of choice! Bought myself a new wrx and I have to say it was a great buying experience. Service was great, no pressure and super smooth transaction. Will be buyin Bought myself a new wrx and I have to say it was a great buying experience. Service was great, no pressure and super smooth transaction. Will be buying my wife's next vehicle here! More

Bad service and untrustworthy Found this one to have horrible service. This manager is inauthentic, untrustworthy and arrogant. You are better off steering well clear of this locat Found this one to have horrible service. This manager is inauthentic, untrustworthy and arrogant. You are better off steering well clear of this location if you want a sub or an honest deal. Will never return to this location. More

Reliably informative, friendly and not pushy We were considering Honda and Toyota as well as Subaru. We feel fortunate that we got Andrei Shadrin when we went in to Subaru. He didn't try to push We were considering Honda and Toyota as well as Subaru. We feel fortunate that we got Andrei Shadrin when we went in to Subaru. He didn't try to push us into anything, rather he listened to what we wanted (a basic car with few extras), told us what Subaru had along those lines, and responded to all our queries with accurate, reliable information. He was also unfailingly tactful and polite, even when my wife and I didn't agree on what we wanted! As a result we quickly got to trust and like him and were inclined to complete a deal with him. I also helped that we liked Subaru. I would certainly recommend him to others looking to buy a new car. More

Great customer service We have ever had! We had been looking for car for long time. We checked many dealerships and we could not make up our mind which car to buy and which route to go. Aft We had been looking for car for long time. We checked many dealerships and we could not make up our mind which car to buy and which route to go. After we met Andrei, he took some time to listen us what we need and was our preferences. Andrei really helped us to choose the right car among so many and save some money too!!!. I fell in love with my Subaru Crosstrek!!! Andrei was polite, not pushy and very knowledgeable. If you are looking for a very smooth and easy way to buy a car go to see Andrei. You won't regret. Great customer service!!! Way to go Andrei!!! More

Polite, helpful and very friendly, informed staff Response to email inquiry was very prompt. Andrei was very helpful in proving info on models I was interested in and was extremely courteous and helpf Response to email inquiry was very prompt. Andrei was very helpful in proving info on models I was interested in and was extremely courteous and helpful. Price negotiation is always stressful and Andrei helped me reach a price I was happy with. He spent enough time with me that I left with a good understanding of the car I had just purchased and very satisfied with the price I paid. I actually enjoyed the whole process. I will certainly recommend both Andrei and the dealership. In fact, I already have. More

Friendly and not pushy Emailed Andrei originally, but ended up just popping by when he wasn't in, and the other guys couldn't find/get the keys to the vehicle we wanted. Fol Emailed Andrei originally, but ended up just popping by when he wasn't in, and the other guys couldn't find/get the keys to the vehicle we wanted. Followed up later and set a proper appointment with Andrei, and everything was great from there. Staff didn't do a big run-around when determining final price and was not pushy on upgrades. More

Very friendly, got a great price I found all levels of staff from Edwin the salesman, Scott the new car manager to Fraser on the finance side to be very friendly and knowledgeable. No I found all levels of staff from Edwin the salesman, Scott the new car manager to Fraser on the finance side to be very friendly and knowledgeable. Not only did they give me a great deal on the car I bought, they explained all aspects of the car itself and walked me through the complete process of the sale itself. I couldn't be happier with them. More