Richmond Subaru

Fantastic Service I am very pleased with my new Subaru Forester and for the exceptional customer service I received from Edwin. He gave me time to think things through I am very pleased with my new Subaru Forester and for the exceptional customer service I received from Edwin. He gave me time to think things through and to ensure I got exactly what I was looking for in a SUV. I highly recommend Richmond Subaru with its wonderful staff and would absolutely recommend Edwin to anyone looking to purchase a new Subaru. More

Wrong service, no set Took the car in for an oil change. They told me I needed to do an A&B service but that turned out not to be correct. Didn't give me an estimate up fro Took the car in for an oil change. They told me I needed to do an A&B service but that turned out not to be correct. Didn't give me an estimate up front and sticker shocked me with $300. To their credit they reduced it to $250. They give the car a wash but a) hey don't do a good job and b) it comes out with scratches. Not taking car back. More

Great experience overall First time purchasing a subaru vehicle and the experience was great. Ben was patient in explaining everything as well as working out a price with the First time purchasing a subaru vehicle and the experience was great. Ben was patient in explaining everything as well as working out a price with the sales manager that everyone could agree on. Highly recommend visiting this location. More

Exceptional Customer Service The guys at Richmond Subaru went above and the call of duty when it came to the purchase of my new Outback - especially Edwin. They were incredibly re The guys at Richmond Subaru went above and the call of duty when it came to the purchase of my new Outback - especially Edwin. They were incredibly responsive, competitive with their pricing and a pleasure to work with. I would recommend them in a instant. More

Great experience for a first time buyer I was completely thrilled and satisfied about the customer service. No regrets about the purchase and can't wait to get my next subaru in the near fut I was completely thrilled and satisfied about the customer service. No regrets about the purchase and can't wait to get my next subaru in the near future! Plus, I didn't expect winning a 4k tv! Yes! All the best subaru! More

Great customer sales service Austin was super friendly and goes up and beyond the call of duty - super quality service - really recommend Austin for his service and upfront honest Austin was super friendly and goes up and beyond the call of duty - super quality service - really recommend Austin for his service and upfront honesty More

100% would recommend! Edwin along with the rest of the Subaru team were very friendly, he was very thorough from beginning to end! I was very happy with my experience and h Edwin along with the rest of the Subaru team were very friendly, he was very thorough from beginning to end! I was very happy with my experience and he provided lots of help with all of my questions and concerns. I felt like I was in good hands! I got a great deal on my new Subaru Outback 3.6R and left feeling very confidant that I made the right purchase. More

Excellent experience I knew basically what I was looking for when I came to Richmond Subaru. Edwin was a great help in navigating my wife and I through the decision making I knew basically what I was looking for when I came to Richmond Subaru. Edwin was a great help in navigating my wife and I through the decision making process. We couldn't be happier with the result. I highly recommend Edwin. More

Austin is awesome I can't recommend Austin Warren at Richmond Subaru more highly. My husband and I had a less than stellar experience at another dealership (also Subaru I can't recommend Austin Warren at Richmond Subaru more highly. My husband and I had a less than stellar experience at another dealership (also Subaru, unfortunately), where the sales guy just didn't seem interested. We had to pry information out of him and he was frankly condescending. ("Are you paying cash." [...] "I have no idea if this comes with satellite capabilities.") Austin couldn't have been more different. When I had to reschedule the first test drive because it snowed and my old car couldn't handle the roads, he actually offered to pick us up. We didn't take him up on it, but showed up for our appointment the next day and received the MOST EXCELLENT service. Austin came in on his day off because we had to miss our first appointment, and stayed with us after the test drive and deal, to make sure we had a good experience right until the end (after financing, insurance, etc.). I plan to own my Forester for a while--it drives like a dream--but I will most certainly come to Austin if I need a new one. I'll also recommend him vocally and highly to anyone who'd care to listen. More

Good experience buying my new Subaru Ben is great, he is knowledgable, flexible and available with his time, and got me a price I was happy with for my new Crosstrek. Highly recommend wor Ben is great, he is knowledgable, flexible and available with his time, and got me a price I was happy with for my new Crosstrek. Highly recommend working with him. More