Richmond Hill Toyota

Good service but could be better I took my car in for an alignment because there was a special for $90 and swapping my winter tires for free. My service adviser, Anton G, made sure I I took my car in for an alignment because there was a special for $90 and swapping my winter tires for free. My service adviser, Anton G, made sure I was taken care of. The only problems I had were that on October 20th when I was in for an oil change he promised the tire swap would be free. After paying for it at the dealership I went home and realised he had charged me $39.95 + tax for that tire swap. I emailed him and he offered a free oil change next time saying that he will add notes to my account advising the free oil change. I haven't been back yet so I am unsure if the free oil change notes were added to my account. Another thing is that since the tire swap my tire pressure monitor light will not turn off. I'm not sure if they reset the tire pressure electronic monitoring system or not. I checked the pressure and it is good but the light in the dashboard stays on. I tried to reset it myself by pushing the odometer button but it didnt work. It's a hassle to take my car back to the dealership because I live in Woodbridge. Thank you for allowing me to leave feedback. Regards, Daniel Ju More

Sliding Door Unfortunately, I had to bring car back to finish the sliding door issue, was squeaking after the repair, otherwise I liked the service and the dealers Unfortunately, I had to bring car back to finish the sliding door issue, was squeaking after the repair, otherwise I liked the service and the dealership. More

Great experience No waiting, which was great because I was late for work and very friendly and personable driver for the shuttle service. Far exceeded my expectations! No waiting, which was great because I was late for work and very friendly and personable driver for the shuttle service. Far exceeded my expectations! More

Very good and efficient Great customer service, great work done. Use Delon's service for more than 10 years, always friendly and professional. Strongly recommend this deale Great customer service, great work done. Use Delon's service for more than 10 years, always friendly and professional. Strongly recommend this dealership, technical people know what they are doing. More

reliable service Special price on services:alignment, oil change and check up. Nice environment. Friendly service. Car wash. Felt good with coffee of course. Repla Special price on services:alignment, oil change and check up. Nice environment. Friendly service. Car wash. Felt good with coffee of course. Replaced old key chain - small thing, but nice. More

Great Customer Service Your dealership is Great with great Customer Service which is the most important thing . Coffee was great but next time I need free doughnuts and fr Your dealership is Great with great Customer Service which is the most important thing . Coffee was great but next time I need free doughnuts and free sandwiches More

Windshield replacement The service advisor was professional, my check in was quick and i had a shuttle van drop me off and picked me up in good time. The service advisor was professional, my check in was quick and i had a shuttle van drop me off and picked me up in good time. More

Best service Very friendly and fast service. Services were still on expense side but I still completed all the recommended work. Frank makes it worse while to come Very friendly and fast service. Services were still on expense side but I still completed all the recommended work. Frank makes it worse while to come all the way to Richmond hill even though I have wetz Toyota dealership right by me. More

Great Branch I was welcomed with nice and professional staff. They took care about my requests. I am really content with my purchase from them. I strongly advice t I was welcomed with nice and professional staff. They took care about my requests. I am really content with my purchase from them. I strongly advice this dealership. More

Complete recommended maintenance service and winter tires Was called and made and appointment for a 58-60000km recommended service check. Also needed new Winter tires . Was taken in promptly and in time for Was called and made and appointment for a 58-60000km recommended service check. Also needed new Winter tires . Was taken in promptly and in time for my service appointment , Sam was /is a nice man ,gracious , pleasant to deal with ,Took his time explaining to me what needed to be done on my car , and helped me pick out my New Winter tires . He also helped me with using the promotions offered to help save me some money ( including using my discount chequebook!) Service was done in good time -noon appointment , car was ready to go by 4:00 p.m. Everyone was pleasant and helpful ,and I appreciated all the updated calls I got through the day, letting me know how the car and service was progressing . When I did arrive to pick up my car , I was just prepared to pay and just go..but ... the actual technician that worked on my car not only took the time ( and in a nice way) insist that I wait just a few more minutes so he could wash my car , but he also spent time explaining to me what he had done with my car and answered a few questions that I had regarding my car and how it handles .The patience that both Sam and that technician gave to me made be feel good -and the pride that they showed in their workmanship made me feel better -especially when you look at how much I spent ! They made me feel like I was important and not just another service /sales call . It was a very nice experience . The only thing they missed on was asking me if I had an Aeroplan card that I think I could have used to eran some points ! Thanks for the survey , I like being able to give positive and (sometimes ) negative feedack. More