Richmond Hill Toyota

Araz was very professional and courteous. The servicing was done thoroughly and neatly. I will definitely go back The servicing was done thoroughly and neatly. I will definitely go back More

Although I couldn’t get a deal, but my dealer, Daniella’s service was very professional and friendly. We made friends and I would go back there when I have a better chance of getting a newer car. Daniella’s service was very professional and friendly. We made friends and I would go back there when I have a better chance of getting a newer car. Same nice experience with Tony, the manager and Jivony, the financial manager. Though with few days delay, I got my whole deposit back. Mehrad More

Grate dealership. My dealer is Igor Sapognikov. Wary professional adviser and grate man. I both 3 cars from him and all off dels was grate!!!! My dealer is Igor Sapognikov. Wary professional adviser and grate man. I both 3 cars from him and all off dels was grate!!!! More

Tony and Sam were amazing during the buying of my Rav4 XLE Premium process , great team and people i can say are now my friends , i recommend them to everyone ...much love to all .. XLE Premium process , great team and people i can say are now my friends , i recommend them to everyone ...much love to all .. More

When calling service you get someone that will book a service appointment for you, that Is reasonably fast...not on hold too long. However yesterday I asked over many calls to talk to a service advi service appointment for you, that Is reasonably fast...not on hold too long. However yesterday I asked over many calls to talk to a service advisor, which you get put in que and after say 10 minutes get a message to leave a message. After many attempts, no service advisor ever answers the flipping phone. I even was on hold with a gentleman from the appointment booking desk that tried his best to physically find someone to talk with me, which he was not able to, as no service advisor at their stations. That is a shame that no one wants to actually do their job. By what I am seeing in other posts, the service department has big problems, and is not stepping up. In my opinion, RHT service sucks!!! Keath More

BRUCE POTTERTON… a trustworthy sales employee who is straightforward and honest. I thank him for his advice both pros and cons before my new car purchase. Bruce, Yolonda and Rocco thank you for your ou straightforward and honest. I thank him for his advice both pros and cons before my new car purchase. Bruce, Yolonda and Rocco thank you for your outstanding customer service. Blessings… Cher More

I had a very bad experience. I bought a used car, and they lied to me about many things just to make the sale. After the sale, they showed no concern for the customer and did not I bought a used car, and they lied to me about many things just to make the sale. After the sale, they showed no concern for the customer and did not respond to my calls. They forced me to buy expensive items in order to obtain bank approval. More

I had a very bad, humiliating and insulting experience at Richmond Hill Toyota. I got a brand new RAV4 Hybrid 2023 on August 2023 after 10 months with lots of false &lie promises (forced to take ECP and to s Richmond Hill Toyota. I got a brand new RAV4 Hybrid 2023 on August 2023 after 10 months with lots of false &lie promises (forced to take ECP and to sign papers different than what they explained and etc., please do not believe them and avoid dealing with Toyota and this dealership as they just want to sell and no customer service at all ) next day I had issue with right side pillar(broken) and took it to the dealer and they said they will get the part within few days and call me to fix it , since Aug 13,2023 no one called to follow up/fix the issue . They did not care or bother to return the call from Better Business Bureau Canada . More

My recent encounter with Toyota Richmond Hill has left me disgusted. Initially, I visited the dealership for an oil change and to address a transmission oil leak, during which the dealership service advisor disgusted. Initially, I visited the dealership for an oil change and to address a transmission oil leak, during which the dealership service advisor Ronald Cheung indicated that certain parts would require replacement. I have always done my maintenance and oil changes from Toyota Richmond Hill on my 2018 Toyota Highlander. Seeking a second opinion, I consulted a mechanic who unveiled a shocking discovery: that my splash shield under my car was missing which had led to corrosion on my transmission parts under my car. Considering I have always been to Richmond Hill Toyota they had misplaced my splash shield at some point and even during a previous maintenance check which we pay high dollars for they had never mentioned it was missing. This is unacceptable and this is what led to my transmission oil leak. For a vehicle with only 95,000 kilometers on the odometer this should have never happened. However, the negligence displayed by the dealership has left me disappointed and questioning their integrity. Rather than owning up to their errors, they attempted to cover-up their mistake by adding a new splash shield and then their assistant service manager Jeffrey Lane confronted me by saying that I am confused, even though I had pictures to prove it had no splash shield and to my surprise it magically appeared. Despite my concerns, the service manager, Daniel Kozak, presented a timeline that conveniently overlooked the issues I raised. When I requested security footage to see exactly what happened inside the garage and who magically replaced the splash shield, it was not provided and was covered up by Ronald Cheung, Jeffrey Lane and Daniel Kozak. My recent experience with Toyota Richmond Hill was horrible. They cover up their mistakes, their maintenance checks are all just a money-making scheme because if it was done properly I would have been told during one of these checks that my splash shield is missing and could cause issues. The worst thing is they are liars and coverup their errors and say the customer is wrong instead of accepting their mistakes. Beware of Richmond Hill Toyota they are frauds and scammers and completely unreliable. Dealership sent an automated message that they will contact me about my experience, its been more than 3 week no response or efforts made. Also my friend lost his 2 highlander 3 times and after all this hassle he moved away from Toyota altogether as its not worth it. More

Poor service, I had a very bad experience with oil change. Kiran uchil from the service department asked me to give him a good review which is very cheap. I will never recommend this Toyota dealership change. Kiran uchil from the service department asked me to give him a good review which is very cheap. I will never recommend this Toyota dealership for oil change. Zero customer service, I will never come back to this dealership More