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Richmond Hill Toyota
Richmond Hill, ON
1,487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,487 Reviews of Richmond Hill Toyota
April 09, 2015
Horrible Customer Service STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment a STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment at the Richmond Hill Toyota and experienced the worst customer service. I felt as if I was imposing on the staff when I drove into the service bay and was ignored by all four staff that were stationed behind their terminals. Not a very good first impression. The car was serviced and than the "up sell" began. I was informed that there were a couple of major issues that required immediate attention. I explained that I did not have a lot of time today and could come back. The staff person assured me that he would put a rush on the replacement of a drive belt and steering belt which would take another 45 mins. Thankfully I did not agree to any other services! The original appointment was for 2:15 pm for an oil change. I left the shop at 5 pm. There were no updates about being delayed. I feel that the "up sell" was a deliberate ploy to keep me hostage under the guise of a quick install time. Not impressed! The other pain point is being charged twice for a rear wiper blade. When I asked for an explanation, I was informed that there are two pieces to the rear blade. Both part numbers were the same on the receipt and unless I am mistaken, there is only one rear wiper on a Toyota Highlander. Again, no through follow up with a customer question. I will NEVER return to this dealership. Ironically, the website states "Richmond Hill Toyota offers a friendly environment, attractive financing options, tons of great cars and above all a customer service experience that is second to none!" I agree with the last word "none" as I experienced no customer service that is assumed with the Toyota brand. More
by Gui
Employees Worked With
I have no idea. No one introduced themselves
April 07, 2015
Brad Scherer gave me a excellence service Last week, I went to dealer shop because I changed the winter tires. At that time he gave me a good service and explain. I was very happy. Mr. Last week, I went to dealer shop because I changed the winter tires. At that time he gave me a good service and explain. I was very happy. Mr. Kang More
by Kang
Employees Worked With
Brad Scherer
April 03, 2015
Great Service We received excellent service when we came to test drive a Sienna. Bruce did a great job of showing us vans and walking us through the various featur We received excellent service when we came to test drive a Sienna. Bruce did a great job of showing us vans and walking us through the various features and price points. Although we weren't expecting to buy a van right away, Bruce helped us get good value and also took care of all the extra details to allow us to take it to our home province of Manitoba. We really appreciated how he went the extra mile for us. We've only ever owned two vehicles and this is the second vehicle we have bought from Richmond Hill Toyota. We've been very happy with their service. Thanks a lot! More
by markdh
Employees Worked With
BRUCE POTTERTON
April 02, 2015
Very good service I was served with care, patience and attention. All was done quickly and professionally Very good experience. Lots of thanks to Igor Sapojnikov. Great I was served with care, patience and attention. All was done quickly and professionally Very good experience. Lots of thanks to Igor Sapojnikov. Great job! More
by vasilyol
Employees Worked With
IGOR SAPOJNIKOV
April 01, 2015
Awesome experience! When we were first directed to our dealer, walking into the Toyota store, we already knew that it felt right. We were looking into purchasing a reliab When we were first directed to our dealer, walking into the Toyota store, we already knew that it felt right. We were looking into purchasing a reliable van and Sam made the entire process as painless as possible. What set him apart from everyone else was his enthusiasm and genuineness. Sam walked us through the entire process, from number crunching to test driving to final documentation with ease. Not only did we get everything that we needed (sold our car to the dealer as well), but we ended staying well under our budget and received MUCH more than we had initially anticipated. We highly recommend Sam as a dealer, and Toyota as a company. I will most definitely be purchasing my next car from Sam in the near future. Cheers from VERY satisfied customers :) More
by looky_man1
Employees Worked With
SAM MIRASOLA
April 01, 2015
Great Service! Great service. Thank you very much to Igor Sapojnikov for the great deal on the Rav4. We will definitely be coming back to Richmond Hill Toyota. Thank Great service. Thank you very much to Igor Sapojnikov for the great deal on the Rav4. We will definitely be coming back to Richmond Hill Toyota. Thanks!! :) More
by akotliar
Employees Worked With
IGOR SAPOJNIKOV
March 26, 2015
Amazing Service and Recomendations Recently I visited Richmond Hill Toyota with a trade in. I had purchased a Chevy Camaro from Moe Dastranj when he worked at GM. As my needs changed, Recently I visited Richmond Hill Toyota with a trade in. I had purchased a Chevy Camaro from Moe Dastranj when he worked at GM. As my needs changed, Moe had switched dealerships and so I made the effort to visit him. Moe screwed me over with the payments and put me in huge problems. Moe is terrible sales person only wants money... More
by BilalM3
Employees Worked With
Aren Astourian
March 25, 2015
Test-driving a Toyota Camry & Corolla last week Clive is very helpful and very efficient. Very friendly and product knowledge is excellent. I enjoyed my shopping experience with him very much as t Clive is very helpful and very efficient. Very friendly and product knowledge is excellent. I enjoyed my shopping experience with him very much as this dealership is right in my neighbourhood. More
by plowe
Employees Worked With
CLIVE CHEUNG
March 25, 2015
Helpful & good services Visit the Richmond Hill Toyota to see the new 2015 Corolla, showroom is little bit small , but the sales person is good. He explain lot of details to Visit the Richmond Hill Toyota to see the new 2015 Corolla, showroom is little bit small , but the sales person is good. He explain lot of details to fit for our need. More
by Emil
Employees Worked With
CLIVE CHEUNG
March 25, 2015
Excellent Service Special thanks to Igor Sapojnikov for his high professional level. He showed excellent product knowledge, helped me to make a smart choice and gave m Special thanks to Igor Sapojnikov for his high professional level. He showed excellent product knowledge, helped me to make a smart choice and gave me very great deal for RAV4. Will come back later for another car :) More
by omazlov
Employees Worked With
IGOR SAPOJNIKOV
