Richmond Hill Toyota

My Experience at Richmond Hill Toyota I was very impressed just walking into the large Showroom, and greeted by the reception area and within minutes we were greeted by our Sales Person - I was very impressed just walking into the large Showroom, and greeted by the reception area and within minutes we were greeted by our Sales Person - Paul Stancer, who I must say also impressed me because he was actually dressed in a suit and was and looked very professional. When we came in we told Paul that this was our shopping day and we were going to decide which vehicle we were to buy. I was pleased to see that Paul understood this and welcomed us into the showroom and began to show us the Toyota Rave we were interested in. He was very informative and had a good sense of humor which does help, especially after my husband and I asked some many questions. However, no matter how many times and sometimes I think I might have repeated my questions, as we looked at other vehicles and were getting some of our facts mixed us. Paul was very patient and answered all our questions and supplied with useful information in order to make our decision. When we left the showroom we felt like we were very well informed and ready to make our big decision. I would like to thank Paul for assisting us in making the right decision to buy the Toyota Rave!! It was a pleasure to deal with Paul and would recommend him to my friends. More

purchase of 2015 4runner Very stisfied as I was treated by staff members .specially Tom Pitsikos and Alim Rhemtulla who provided me with true professional customer service fr Very stisfied as I was treated by staff members .specially Tom Pitsikos and Alim Rhemtulla who provided me with true professional customer service from beginning to end. More

New Toyota Hybrid purchase I visited Richmond Hill Toyota in November, the third dealer I had visited. Ashraf Zohni was my sales associate. I ended up leasing a new car from h I visited Richmond Hill Toyota in November, the third dealer I had visited. Ashraf Zohni was my sales associate. I ended up leasing a new car from him, a Prius Hybrid, exactly what I wanted. Ashraf quickly zoned in on what I was looking for, showed me several options and gave me all the information I needed to take with me in order to do my homework that night. I let him know that I sleep on every major decision and very surprisingly there was no pressure from him, just courtesy, respect and service. I returned another day, did a second test drive of the vehicle...then we negotiated. Assisted by the Sales Manager (Andrew Ross) they laid out several finance options, explained stretch leases, and the deal was struck. Ashley Lyons was also very helpful in working out the financing. A very pleasant experience overall. Thanks to all three of them for their team effort in getting me the car I wanted at the price I wanted; but special thanks go to Ashraf Zohni for his professional service. More

excellent service and customer care I walked into the dealership knowing I needed a car smart on gas, reliable, and small enough to fit my needs. My Salesperson, Paul told me about the c I walked into the dealership knowing I needed a car smart on gas, reliable, and small enough to fit my needs. My Salesperson, Paul told me about the cars available from both toyota and scion, and took me on test drives with a few models to get an idea of comfort and handling before talking numbers. The whole sale from introductions to signatures took less than 3 hours. I am now a proud owner of a Scion, a car i absolutely love, more so thanks to the wonderful help of Paul my sales person, and the staff at Richmond Hill Toyota / Scion. More

The service was fantastic! This was my first experience with a dealership and from the beginning Brian was helpful knowledgeable and guided me through the whole process of purc This was my first experience with a dealership and from the beginning Brian was helpful knowledgeable and guided me through the whole process of purchasing my new vehicle. I felt comfortable, never pressured. He went beyond what I expected to make sure that I was happy with the purchase I made. He went through the process of explaining and showing me how the systems in my new vehicle worked. His customer service was fantastic. I would recommend Brian Gould to anyone who is looking into purchasing a vehicle. More

Most positive experience I've had purchasing a car Picked up a 2015 Toyota Prius this week. The car is a dream and the people I dealt with were so customer focused. It was very positive. The sales p Picked up a 2015 Toyota Prius this week. The car is a dream and the people I dealt with were so customer focused. It was very positive. The sales person was Paul Stancer was very personable and helpful. He spend a a lot of time explaining how the hydrid system works. No one at the dealership pressured me throughout the process. I purchased some additional features including snow tires. When I showed up the pick up the car everything was taken care of. Paul had gone through the extensive manuals and tabbed the most significant sections such as how to operate the navigation system. He also ran through everything with me. I am sending my daughter to see Paul when she replaces her car in the next year. Also the service department hands out a coupon book. The savings aren't significant but still money in my pocket. I'm servicing both our cars now at Richmond Hill. More

Pleasurable experience I never thought I'd describe the process of purchasing a new vehicle as pleasurable and relaxed but that's exactly what it was. I recently purchased a I never thought I'd describe the process of purchasing a new vehicle as pleasurable and relaxed but that's exactly what it was. I recently purchased a new Toyota Highlander at RH Toyota. The gentleman I dealt with, Ashraf Zohni was knowledgeable, professional and respectful. At no point did I ever feel pressured or get the "if you're willing to buy today we will give you a special Cinderella deal that is never to be had again". I did my homework and looked around and ultimately came back to this dealership and worked with Ashraf to come to an very decent agreement. Notice I didn't call it a negotiation? Because it didn't feel that way. If you are thinking about getting a Toyota vehicle and want to cut past all the crap, I highly recommend to pay Ashraf at Richmond Hill Toyota a visit. More

1st time Toyota customer: comfortable from the start From the start Ashraf made us feel comfortable and a keen interest to match the right car to us. Through the initial dialogue, our trust in Ashraf gr From the start Ashraf made us feel comfortable and a keen interest to match the right car to us. Through the initial dialogue, our trust in Ashraf grew. He carefully explained the details of the Toyota Camry Hybrid and understood what we wanted to make sure it was the correct car. Negotiation was quick and painless without the sense of games being played. Derek, did the paperwork and did not try to sell us items. He even indicated that a particular option was not recommended based on the facts. He clearly articulated each item, providing us information so we could make an informed decision. Ashraf took us for a tour through the premises and introduced us to key members of their Team. I would highly recommend Ashraf and the Richmond Hill Toyota Team. More

Outstanding service - very customer oriented My wife and I recently acquired a mint condition late model Toyota Venza here. All the staff are very friendly and eager to help. Special mention mu My wife and I recently acquired a mint condition late model Toyota Venza here. All the staff are very friendly and eager to help. Special mention must go to Tom Pitsikos, our sales consultant whose service is exemplary. He was patient, understanding, did not rush us and went out of his way to ensure that we walked away completely satisfied with our purchase. My daughter at purchased her Toyota Matrix several years ago from this dealership and had a great experience too. Tom, and this dealership are very highly recommended by both my wife (a very discerning buyer) and myself. Keep up the great work! More