Richmond Hill Hyundai

Rude, disrespectful and offensive service adviser The worst car dealership I have ever dealt with. When I tried to explain a problem with the seatbelts not retracting and being caught between the fra The worst car dealership I have ever dealt with. When I tried to explain a problem with the seatbelts not retracting and being caught between the frame and the door causing dents on the frame, his answer was “I am not making the seatbelts” and subsequent making remarks about my face. I was in shock and could not believe it. On a subsequent appointment after the car was inspected for the issue, the same service adviser was rude and offensive again saying I intentionally put the belts between the door and the frame and slam door to make dents. When I called the service manager and complained about the service advisor’s attitude he acknowledged it was not appropriate and that’s it. He did not ask the service adviser to apologize and perhaps no consequences for his behaviour. AVOID this dealership, I had bad other experiences ever since I got business with them. More

Excellent service My car was recalled for service. I was in and out in about 50 minutes. My car was a bit dirty on the outside but When I got it it was very clean. I My car was recalled for service. I was in and out in about 50 minutes. My car was a bit dirty on the outside but When I got it it was very clean. I guess that the service people must have cleaned it up for me. So thank you for that. More

Good Service Purchased my first vehicle from this dealership. I needed my first oil change and recall looked at. They took care of everything and even washed my c Purchased my first vehicle from this dealership. I needed my first oil change and recall looked at. They took care of everything and even washed my car. Great bonus More

oil change no waiting...in depth discussion of what was needed and recommendations...te service took pretty much as long as estimated...no issues as far as Im co no waiting...in depth discussion of what was needed and recommendations...te service took pretty much as long as estimated...no issues as far as Im concerned More

Service for recall My service advisor Ken Wang was polite, friendly and explained the recall details to me. He was on top of the progress of the work being done which t My service advisor Ken Wang was polite, friendly and explained the recall details to me. He was on top of the progress of the work being done which took less than one hour to finish. More

Dealership needs improvement. Employeees need to learn and understand there work, worst customer service and overall experince, they dont listen to your needs. Goes through one ear Employeees need to learn and understand there work, worst customer service and overall experince, they dont listen to your needs. Goes through one ear and out the other. They wont ever own up to there mistakes. They whole team needs upgrade! Kiron the manager is the only decent person. Syna (mechanic) is so far the only person who seems to now his job and does great work. More

Excellent Dealership and Service! My experience with Hyundai Richmond Hill was amazing! I went in there looking to buy my first car and left there thrilled with my experience and decis My experience with Hyundai Richmond Hill was amazing! I went in there looking to buy my first car and left there thrilled with my experience and decision. I ended up buying the 2019 Hyundai Kona and I am absolutely loving it and would highly recommend. The salesperson I dealt with was Brek Bailey and he was professional, thorough, friendly and knowledgeable. After finalizing my deal, Brek brought me around the dealership to get familiar with the building and introduced me to the Service Team. Overall, my experience with Hyundai Richmond Hill was incredible and I am so happy I decided to go there to buy my first car! If you are looking to buy a new/used car go to Hyuandi Richmond Hill and ask to speak with Brek Bailey, you won't regret it! More

Good job Hamed assil, It did not take much time for me to make my decision regarding the car.He did his job well and professionally . thank you. assil, It did not take much time for me to make my decision regarding the car.He did his job well and professionally . thank you. More

WORST car purchase experience I have ever had! Hands down the worst car dealership I have ever dealt with. The so-called 'non-commissioned' salespeople don't know anything about the products they Hands down the worst car dealership I have ever dealt with. The so-called 'non-commissioned' salespeople don't know anything about the products they sell. They can't even explain any of the numbers they put forth to you and have to ask their managers for every single question I asked them. Completely unprofessional and unprepared in every way. STAY AWAY and buy a Hyundai somewhere else. Anywhere but here. More

First scheduled service on new car. I have been dealing here for about 7 years and have always been treated fairly. Just had the first service done on my new car. I have been dealing here for about 7 years and have always been treated fairly. Just had the first service done on my new car. More