Parkway Honda

Although we liked the sales associate we dealt with and found him to be friendly, willing to take time to explain options, and really wanted to work with him and the dealership to purchase the car, we did found him to be friendly, willing to take time to explain options, and really wanted to work with him and the dealership to purchase the car, we did not like the fact that we were pushed into making a decision immediately and to provide a deposit. But what was most troubling was that the manager through Bernie made an offer to us for the car for several thousands above the market value of that car and tried to sell it as a wonderful offer. And it was done deceptively by breaking it down to individual monthly payments which appeared reasonable but when we calculated the totals later on, we found out that not only were we not getting a good deal as they touted, they were actually proposing a much much higher price than the fair market value of the car. We think that this is really dishonest practice and speaks very, very poorly about the dealership. We would strongly advice people not to go to this dealership at all. More

My husband had gone in for a test drive one weekend prior to having to return to our home in Florida for business. We are in the process of moving back up to Ontario so he asked me to go visit Parkway Honda to having to return to our home in Florida for business. We are in the process of moving back up to Ontario so he asked me to go visit Parkway Honda and ask for Kyle on my arrival back to Toronto. I test drove the Honda Civic. My husband assured me that Kyle would make me comfortable as he had found him to be very friendly and professional. We had test drove several other vehicles from competitors and felt the Civic was the best fit for our family. I would recommend this Dealership and especially Kyle Trumble, as I found the employees to be very friendly, not pushy and without the typical salesman aggressiveness. Customer service was amazing. I'd highly recommend Kyle to my friends and family. His down to earth attitude makes you feel like you've known him for a while. More

We recently bought a Honda certified car from Parkway Honda, and Bernie Shum was our Sales Rep. He was friendly, knowledgeable, patient, and helpful throughout the test drives, vehicle selection, paperwo Honda, and Bernie Shum was our Sales Rep. He was friendly, knowledgeable, patient, and helpful throughout the test drives, vehicle selection, paperwork, and delivery. He seemed willing to listen and go the extra mile where possible. Overall we found his customer service outstanding. More

I am writing this review because I was impressed with quality of service provided by people when I had visited Parkway Honda dealership. I had my old car, still drivable and I was thinking to replace it quality of service provided by people when I had visited Parkway Honda dealership. I had my old car, still drivable and I was thinking to replace it with another car eventually. I stopped at dealership at my lunch time just to look at cars available for sale without intention to buy it at that moment. I was introduced to Stephen Chong. He quickly realized what kind of car I am interesting in and gave me opportunity to drive it. He professionally answered all my questions and without any pressure convinced me to buy the car. My understanding, in this kind of business, the dealer has to get as much money as possible for the car. Stephen has very good negotiation skills. We discussed the price in very soft and friendly manner. I did not feel any pressure during negotiation and we closed the deal same day. He also saved me a lot of time by taking care about all pre-sale maintenance, paper work and car loan. I should also mention very friendly environment at dealership. It has very comfortable waiting area where I spent some time when few people (I am sorry, did not ask their names) helped Stephen with preparing all necessary documentation for the car. I will definitely recommend my friends to visit Parkway Honda dealership and deal with Stephen Chong. I wish Stephen all the best and success in the business and personal life. Alexander Kantemir More

Our experience began with a trip to auto-trader earlier that morning. Upon finding a vehicle that looked interesting we gave Parkway a call and Bryn answered several questions. She was excellent, and alt that morning. Upon finding a vehicle that looked interesting we gave Parkway a call and Bryn answered several questions. She was excellent, and although she was not going to be in that day gave us the name of who to ask for (Stephen). Working with Stephen was easy, and he really knew his stuff. After a quick test drive we were ready to work out the details as we had already done our research at other dealerships and online. After we had come to an agreement we worked with the sales office and found that experience to be very pleasurable as well. While we didn't elect to take any of the additional services offered it was clear what their value was and the approach was not aggressive or unfriendly -- not like the horror stories I've heard from other people around extremely high-pressured sales situations for the anti-rust stuff... Anyhow, all in all our experience there was friendly, genuine, and got me the car that I am currently enjoying very much. Thanks! More

Kyle was an absolute pleasure to work with. He answered all my questions and kept me up to date about the arrival of my new Civic. I would strongly recommend anyone looking to buy a Honda to visit Parkway all my questions and kept me up to date about the arrival of my new Civic. I would strongly recommend anyone looking to buy a Honda to visit Parkway and talk to Kyle. Thanks again Kyle for all the help. More

I went to the dealer to buy a new car. I knew what I wanted and the process was smooth and quick. I got a test drive, the trade-in value of my old car was obtained and the papers signed very quickly. wanted and the process was smooth and quick. I got a test drive, the trade-in value of my old car was obtained and the papers signed very quickly. My only complaint is that I wanted to test drive a Honda Civic Hybrid but could not because they didn't have any available as they are a special order. More

We decided to visit Parkway Honda after leaving a nearby dealership whose quality of service was disappointing. Our experience at Parkway Honda, on the other hand, was fantastic. Kyle Trumble, our sales rep dealership whose quality of service was disappointing. Our experience at Parkway Honda, on the other hand, was fantastic. Kyle Trumble, our sales representative, allowed us to test drive 2 cars and gave us fantastic points of comparison between the vehicles so that we could make our choice. Kyle was friendly, knowledgeable and very patient with us. That same day, we purchased a Civic, and are very happy with our choice. Thank you Kyle and the Parkway Honda team for addressing all of our questions and concerns in an efficient and friendly manner. We will definitely recommend your dealership to all of our friends. -Lucy and Sarah More

In 2009 we purchased a Honda Accord from Parkway Honda and it was an excellent vehicle. We were still very pleased with it when we got an invitation in the mail from Parkway offering to let us upgrade ou and it was an excellent vehicle. We were still very pleased with it when we got an invitation in the mail from Parkway offering to let us upgrade our vehicle to something newer while lowering our monthly payments. Were it not for this offer we would not have considered changing vehicles. The 2009 Accord was still excellent. But after looking at several options including different models and newer years, we decided on a brand, new 2012 Accord. The monthly payments would have been reduced slightly even had we continued with financing. But by switching to a lease, we saved almost $150/month. We've been in our new 2012 Accord for a few days now and it's marvelous! It feels comfortable and familiar but still has that new feel to it. And while it is comfortable and familiar it does have a few extras in the upgrade like bluetooth connectivity for our wireless phones and a USB connection for an iPod or other device. All of this was facilitated wonderfully by Sasha, the sales rep who handled our upgrade. He knows his vehicles and has the same comfortable and familiar feel that our new car has. It feels like we've known Sasha forever and we look forward to seeing him in the future as we look again to upgrade, or even just to say hello as we stop for while-you-wait service. Which, by the way, is also top notch. The facilities available while you wait are very complete including an very reasonably priced and tasty breakfast/lunch counter, WiFi access for your laptop and computers to use if you didn't bring your own. Or simply comfortable seats to wait and read or watch your children in the play area. All of this would be enough but if you go for service on the right days they even provide extras like a free massage from a professional with a portable massage seat/table. Altogether I can't think of any way I'd improve the service at Parkway Honda. From the invitation to learn more about your vehicle once you make a purchase to their shuttle service to drop you off and pick you up while your vehicle is in for service, to their lunch counter, friendly staff and wonderful atmosphere, I wouldn't change a thing. But I would like to say thank you to them for putting it all together so nicely. Thanks Parkway Honda. And thanks Sasha and everyone else there who makes our experience so enjoyable. We'll definitely be recommending you and coming back ourselves. - Bob & Debbie Johnston More

We had a very positive experience at Parkway Honda. Our existing vehicle's lease was coming up so we had to start to figure out what our next vehicle would be. Honda was on the list of numerous other ma existing vehicle's lease was coming up so we had to start to figure out what our next vehicle would be. Honda was on the list of numerous other makes for the past several months. We test drove over 20 vehicles including the 2012 Honda CR-V. Our experience at the dealership felt very genuine. We didn't felt like it was a 'buy buy buy..buy now' scenario. Our sales consultant Sasha was very good about providing us with all the information especially when it came down to cost. And unlike other sales guys, he didn't keep on hounding us every other day following up for our decision. Our 2nd meeting to sign the paper was a great experience as well with both Sasha and Carolynn (Business Manager). The process was fast and efficient. Great service + great value = one happy customer More