Northwest Acura

Great buying experience! While I have not yet had the opportunity to service my car at Northwest Acura, I can comment on my negotiation and buying experience. I was was quite While I have not yet had the opportunity to service my car at Northwest Acura, I can comment on my negotiation and buying experience. I was was quite please by the low pressure sales environment, transparency and respect for my business and time. Never did it feel dishonest, contrived, or just plain scummy as some dealerships can. I mostly dealt with Koh, the Sales Manager, and he was always cordial and respectful during negotiations and afterwards. After the price was negotiated, I asked for two additional items to seal the deal; one of which was new floor mats. He not only threw in new floor mats but gave me the premium fitted weather-tech type mats. While discussing options (3M, undercoating, extended warranty etc.), I only ever had to say no once and felt respected in my decisions. I was very pleased with my experience with the sales department and would recommend this dealership to others. I am also enthralled by my fancy new Acura ILX ;-). People tend to write reviews based on either phenomenal or abysmal experiences, mine was definitely the former. I hope their Service Department holds themselves to the same standards. Check them out for yourself! More

NEVER GOING BACK-BUMPED APPT, NO APOLOGY-POOR RAPPORT NW Acura Service Dept bumped my appt no apology or explanation offered. My appt was booked 3 wks earlier, with a call the 2nd week to add item to my v NW Acura Service Dept bumped my appt no apology or explanation offered. My appt was booked 3 wks earlier, with a call the 2nd week to add item to my vehicle servicing and appt was still on file. Serv. Mgr said I would have to wait from 0830 to 2pm and then he would only do an oil change-that oil change would take 2 hrs. I said it only takes me 30 min, minute lube 10. Serv Mgr said I don't understand the process. There are women in every profession today (auto/trades etc). Serv. Mgr called me next day angry that I filed complaint with Honda Cdn. Said I was not to bring my car back to NW Acura. I had already booked a fall service appt with another Honda Cdn site (where they know how to treat people right). All he had to do was apologize and book/squeeze me in soon. Never Intended to Return/Will Not Recommend, esp. if they bump regular long-time customers for wealthy customers. More

Bad experience.. Bad experience, worst service and never go back... I’m giving this place a 1 because you can’t give it a 0. My appointment is at 8:30am and arrived on Bad experience, worst service and never go back... I’m giving this place a 1 because you can’t give it a 0. My appointment is at 8:30am and arrived on time, they let the vehicle park in yard till 9:39 am then drive-in to services, if they let me know they will start the services at that time, I don’t have to drive all the way from Canmore so early, waste my half day. Poor customer service, the guy (Chris) at the counter not professional and rude. More

They really overcharge for services. They will double bill you for some services and also add on an "ancillary services" for other items they use which should be included in the original service charge. bill you for some services and also add on an "ancillary services" for other items they use which should be included in the original service charge. I would definitely recommend going elsewhere unless you just have a basic oil change or something. More