Northway Ford Lincoln

Poor Service and customer feedback I had my 2016 F150 in for a noise in the right front wheel, which I thought sounded like a wheel bearing. I picked the truck up two days later and as I had my 2016 F150 in for a noise in the right front wheel, which I thought sounded like a wheel bearing. I picked the truck up two days later and as I was driving home the noise was still there. I returned to the dealership and was told they repaired the transfer case and front hub but they think the noise is a bearing in the front differential and if they had fixed that ford wouldn't have paid for it. I am VERY disappointed - your agreement with Ford should not impact me. When I picked up the truck no one said the problem had not been fixed leading me to believe that they thought that I wouldn't notice it. Now I have to travel back to the dealership and be without my truck again after I drive it with the noise for 1000kms as requested by the dealership. More

great dealership great customer service I recently purchased a 2014 ford explorer. Ashley Muscat was my advisor, and was very knowledgeable about the vehicle I was interested in. Everyone I recently purchased a 2014 ford explorer. Ashley Muscat was my advisor, and was very knowledgeable about the vehicle I was interested in. Everyone was very helpful and I would definitely recommend this dealership to anyone looking for vehicle. More

Great exeperience I recently purchased a 2013 Ford Fusion at Northway Ford. Ashley provided amazing customer service and helped me with my vehicle selection. She made s I recently purchased a 2013 Ford Fusion at Northway Ford. Ashley provided amazing customer service and helped me with my vehicle selection. She made suggestions on which vehicles to test drive, as I didn't have a clear direction on what I was going to buy. Her friendly, no pressure approach made this a great car buying experience. I would recommend Ashley and Northway Ford to anyone looking for their next vehicle. More

It was awesome I just finished my bankrupt in November of 2016 and Jaclyn D Thomas got me approved and thank to Ashly Muscat I did like the police car but this one i I just finished my bankrupt in November of 2016 and Jaclyn D Thomas got me approved and thank to Ashly Muscat I did like the police car but this one is a A lot nicer car to drive thanks so much for all the help you're all awesome at Northway Ford thanks again Fritz More

My 3rd 6 month service visit & tire change, on Prepaid plan. Just like my two previous 6 month service visits, this one went perfectly smoothly. I did find out for the first time about something needed, that wa Just like my two previous 6 month service visits, this one went perfectly smoothly. I did find out for the first time about something needed, that wasn't part of the prepaid plan. The recommended wheel alignment. I had no issue with this and was glad to have it explained. During this visit, they also tried to locate a replacement connector for the removable part of my trunk, as one of the two had fallen out of mine. They could not locate one, but have ordered a connector for me. Overall everything went smoothly, they labelled and stored my winter tires and rims, so I know they are safe. I am always satisfied with the service. More

A seamless, painless car-buying experience I found a vehicle on Autotrader.ca and sent in an expression of interest. Within 1 hour I received an email from Casey O'Neill and we made an appointm I found a vehicle on Autotrader.ca and sent in an expression of interest. Within 1 hour I received an email from Casey O'Neill and we made an appointment for a test drive. Casey was fantastic, very relaxed and cordial and we were able to strike a deal. Louis took care of the paper-work and Jaclyn did the rest. A very pleasant car-buying experience. More

Great experience Stacey Cooke is always ready to put a deal together and take care of any questions or concerns. We have been dealing with Stacey for many years and re Stacey Cooke is always ready to put a deal together and take care of any questions or concerns. We have been dealing with Stacey for many years and recommend him highly! More

Incredible customer service! When I went in to Ford to try to find a new (for me) vehicle, I was blown away by the incredible customer service that was shown to me. As soon as I w When I went in to Ford to try to find a new (for me) vehicle, I was blown away by the incredible customer service that was shown to me. As soon as I walked in, Casey greeted me and knew exactly what I was looking for and took it for a test drive with me; he was willing to sit in the back seat so that the person that went with me was able to join in the test drive, and when he didn't want to go for the test drive, Casey got to sit in the big boy seat! Casey was very knowledgeable about the vehicle that I was looking to purchase, and was able to answer any and all questions I had. When I had to go in to the office to sign paperwork Casey offered me a beverage every time, and was so excited when I finally accepted one. Dealing with the financial aspect was a little tricky for me. I knew that I needed to finance the vehicle and I was apprehensive about that, but as soon as I met Jaclyn all my apprehension was gone! Jaclyn went absolutely above and beyond to get me the financing I needed to get my car and I appreciate it more than she knows. Jaclyn was very quick to get back to me when I called with a question or concern, which was quite often. I was especially impressed when she remembered things that I mentioned and would ask me how they turned out. It made me feel like she really paid attention to me, even when I didn't realise that I told her. Overall, I would recommend Northway Ford to every person that is looking at purchasing a vehicle, whether new or used. The customer service is excellent, the environment is clean and welcoming, and the team works so well together to get you the vehicle you want. I love my Ford Fusion! More

incredible service from start to finish! I had the best experience with northway ford. Casey greeted me right away and we went out for a test drive, the whole time he was very knowledgeable o I had the best experience with northway ford. Casey greeted me right away and we went out for a test drive, the whole time he was very knowledgeable on the vehicle. The next day I came back and took another look at the vehicle, I was sold on it. Mike and Casey explained everything I needed to know very well since it was my first time purchasing a new vehicle, mike kept me informed and called me whenever new information came about and to help me along the way. I would recommend northway ford to anyone looking for a new or used vehicle. I had nothing but incredible service from start to finish and I greatly appreciated the service I received!! More

Excellent Dealership to work with always courteous and nice. I have leased from this dealership for a number of years. I use to lease different brand vehicle but have changed my mind and i must say i Love my FOR I have leased from this dealership for a number of years. I use to lease different brand vehicle but have changed my mind and i must say i Love my FORD!!! I have always enjoyed dealing with Northway Ford from selecting a vehicle, negotiating the deal to signing the papers. This company has always been professional and have always treated me decent. Stacey always makes me feel that he is looking out for my better interest at the end of the day, and I think that is what all us customers are looking for. Experiences I have had with other dealerships and sales people is that they are only looking for their better interest and bottom line, not concerned with my interests! I like the fact that Stacey engages himself with knowing what I want and he has always gone above and beyond to ensure i am satisfied... I have actually sent customers his way because i am confident he will look after them. After hearing from the people I have sent they are extremely happy as well and thank me for sending them Stacey. More