Northway Ford Lincoln

Very helpful and professional! Awesome experience! Bought my first new car from Ashley and she was super helpful. Her customer service and knowledge were top notch, and I know I wasn't the easiest cust Bought my first new car from Ashley and she was super helpful. Her customer service and knowledge were top notch, and I know I wasn't the easiest customer. I had a lot of questions and shes took the time to make sure they were all answered. When I was indecisive about what I wanted, she broke it down for me and started asking me questions to help sort it out. She was very patient and showed me many different vehicles and I never felt rushed. I felt very comfortable dealing with her and will definetly be returning! Thanks Ashley! More

Very comfortable atmosphere The sales rep Casey ONeil and Jaclyn Thomas were very professional and made us very comfortable in the hole process . I would recommend this dealershi The sales rep Casey ONeil and Jaclyn Thomas were very professional and made us very comfortable in the hole process . I would recommend this dealership to my colleagues and family More

computer board failure ... oops I arrived unannounced last Friday at 4:00 pm with a failure of the electric seats in my 2015 Lincoln MKX. John Jefferson smiled, took the car, came b I arrived unannounced last Friday at 4:00 pm with a failure of the electric seats in my 2015 Lincoln MKX. John Jefferson smiled, took the car, came back 20 minutes later with the keys to a Lincoln Loaner and sent me home for the weekend. No questions asked!! He called on Monday afternoon, "it's all ready, stop by and get your car". Perfect service,! That kind of amazing service, unscheduled on a Friday afternoon is tough for any service department in any business to cope with. Northway makes it's easy and does so all the time. More

Excellent First time dealing with Northway Ford. Purchased a used vehicle with the help of George Clinch. He was extremely helpful and patient, and very friend First time dealing with Northway Ford. Purchased a used vehicle with the help of George Clinch. He was extremely helpful and patient, and very friendly. Joan Privett in finance went above and beyond. Thank you both. . More

2017 Escape I just purchased a 2017 escape from Dominic Rodney. He was great to work with and would recommend him to anyone. also had the pleasure of working with I just purchased a 2017 escape from Dominic Rodney. He was great to work with and would recommend him to anyone. also had the pleasure of working with Jaclyn for financing. I really enjoyed the time spent with her, she made the whole "nitty gritty" paper work process easy and a lot of fun!. northway ford has a great team. even down to their receptionist Ashley who was an absolute pleasure to deal with! More

Excellent Experience @ Northway Ford Lincoln My Fiancee and I recently came in to purchase a Lincoln MKZ from Northway and were given unbelievable service. Casey was our Sales Rep and he was fant My Fiancee and I recently came in to purchase a Lincoln MKZ from Northway and were given unbelievable service. Casey was our Sales Rep and he was fantastic and very helpful throughout the entire process and pick up of the Vehicle. We also dealt with Jaclyn for Finance and she was excellent. Very knowledgeable, professional and understanding. This was the 4th vehicle I have purchased at Northway and I plan to return for my next purchase as well. More

Professional in every way. Sean and Bernard are friendly, and both are great with their customer service and advice. My car was ready to go 24 hours after pur in every way. Sean and Bernard are friendly, and both are great with their customer service and advice. My car was ready to go 24 hours after purchasing. More

Excellent I deal with rob Farrington in sales and have for years. The sales staff are always helpful and friendly. The admin staff are also very helpful and wel I deal with rob Farrington in sales and have for years. The sales staff are always helpful and friendly. The admin staff are also very helpful and welcoming. Overall experience is excellent. More

Used Car Staff was Excellent, Service not so Much! I have recommended this dealership but hesitantly based on our experience. In May 2017, we stopped by the Used Car lot at Northway Ford and were gree I have recommended this dealership but hesitantly based on our experience. In May 2017, we stopped by the Used Car lot at Northway Ford and were greeted by "Bubba", who heard what we were looking for and helped us as we were drawn to the 2012 Nissan Murano on the lot. "Bubba" took us for test drive and gave us his information. Over the next few months, as we were preparing ourselves financially to purchase a vehicle, "Bubba" politely emailed us as did Kaitlynn Tessier, to connect and to remind us that the Murano was still available for purchase or to assist us if there were any other vehicles of interest to us. On the week before Canada Day, we noticed via email the sale that was coming up with the Incentives for just test driving a vehicle. After seeing some similar vehicles at other lots, my wife was sold on the Murano at Northway Ford. Going back to Northway, we were welcomed by "Bubba" who let us take another test drive and then handed us over to Jaclyn Thomas once we decided to buy. Jaclyn did a phenomenal job from start to finish and in such a personable way, we can't say enough about her service. Her thoroughness and care, along with the personal Thank You card she gave us upon completion of sale was over and above. If it were just for Jaclyn, I would go back to Northway Ford again and again. Unfortunately, we didn't have such a great experience with the Service Department at Northway Ford. At first we were promised our vehicle by the Thursday evening before the Canada Day weekend. And understandably so, after the safety and inspection was completed on the vehicle and a part was needed, they were not able to get the part till the Tuesday after the Canada Day weekend. We again felt this very understandable, though we were sad not to have our vehicle as promised. However, on Tuesday when we arrived at 5pm, for our twice confirmed appointment, "Bubba" came in at 5:10pm, while Jaclyn was still busy with a customer in the back, which as to be expected. "Bubba" then went looking for our "Murano" and returned only to tell us that the vehicle was not yet cleaned and not yet ready for pickup. "Bubba" suggested we would have to wait till the next day, and they would deliver it, possibly around Noon. I assumed that the service department was already closed being around 5pm, but still wondered why someone wouldn't take 30 minutes or even an hour and clean it right then for us. Only later did I see that the service dept. is actually open till 9pm according to the website. When Jaclyn came out from her meeting, she was very upset that out vehicle was not ready, and apologized over and over again. She empathized and took it even harder than we did. She took us through the paper work and made sure everything would be ready for our "Murano" deliver the next day, even suggesting that she couldn't say a specific time, as she knew we had already had enough disappointment and didn't want to promise anything that couldn't be delivered. Our Murano was delivered in a timely manner the next day by "Bubba" and we have been enjoying it ever since. Well at least my wife Sonya has!! I personally felt that the Used Car centre at Northway Ford was being treated as a "second class" area. All financial and credit card payments had to be serviced at the main building. It seemed odd to me that they wouldn't have put an Interac/Debit/Credit machine in the Used Car centre for processing payments, but that anyone who purchases a "Used Car" would have to walk over to the Main Building to make payments. A fridge with bottled water was in the Used Car building, but the 4 individuals who worked in the building were the ones who had to go to the Main building to get water and restock the Fridge. I even heard an employee say, they are not allowed to drink any of the bottled water in the fridge, its only for customers. Which again I thought was rather cheap for a car dealership the size of Northway Ford. And with the treatment we received from the Service Dept., I kinda of felt like purchasing a "Used Vehicle" from Northway Ford meant getting secondary class service. Finally, with the delay in getting our vehicle, I didn't have time to contact our insurance company to tell them to delay insurance for a day and because we used a line of credit, we were already paying interest on the money taken out to pay for the vehicle. There was no offer from Northway Ford to even provide us with a small token of compensation for our vehicle not being ready on time, except that they delivered it to our house, which to me was a given, as we had no way the next day to pick it up as soon as it was ready. I hope the management of Northway Ford reads this and works to improve their service. It wouldn't take much, but it would make a world of difference for their customers and keep them coming back! Al Heath More

AMAZING :-) Stacey makes everything so simple and easy! For the second time in 3 years he has found exactly what I wanted right down to the color. Can't wait to s Stacey makes everything so simple and easy! For the second time in 3 years he has found exactly what I wanted right down to the color. Can't wait to see what he picks for me next time! More