Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northway Ford Lincoln
Brantford, ON
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,583 Reviews of Northway Ford Lincoln
February 03, 2018
Awesome experience Stacey was very helpful with helping me find my new first car. He was very accommodating, as I just walked in with no appointment. Helped me get all s Stacey was very helpful with helping me find my new first car. He was very accommodating, as I just walked in with no appointment. Helped me get all set up with my new car , and was very welcoming. More
by Emmreea
Employees Worked With
Stacey Cooke
February 03, 2018
FORD EXPLORER !! I walk in spoke with Stacey about trading in my escape for an explorer . The deal was done within the hour . He found me what I wanted and in my price I walk in spoke with Stacey about trading in my escape for an explorer . The deal was done within the hour . He found me what I wanted and in my price range even a few extra surprise options on the vehicle when delivered which was amazing . If your gonna buy a car suv truck ect you gotta come see Stacey He is the man ! Thanks Stacey and northway More
by Thebourgeois
Employees Worked With
Stacey Cooke
February 02, 2018
2018 F150 Picked up our new F150 0n January 31st. Reilly made the process stress free. We do not like or appreciate high pressure sales and Relly lets us take o Picked up our new F150 0n January 31st. Reilly made the process stress free. We do not like or appreciate high pressure sales and Relly lets us take our time and think things through. Thanks for the enjoyable experience. More
by Vanessa 150
Employees Worked With
Riley Hadall
February 02, 2018
I felt like family by the end of the whole process!! This dealership was top notch! Bernard went above and beyond to make sure I was comfortable with the purchased of my f150 truck. He gave me suggestio This dealership was top notch! Bernard went above and beyond to make sure I was comfortable with the purchased of my f150 truck. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I really appreciate the maintainance package he sold me. When I'm busy I have my wife or son drop it off. The piece of mine that it's taken care of consoling. He was so quick and professional. I felt like family by the end of the whole process! I would recommend Bernard, and the sales team at Northway Ford to everyone. I actually have and three of my friends are happier than could be. More
by Tony
Employees Worked With
Stacey Cooke, John Jefferson, Bernard Ho
January 28, 2018
How hard is it to sell a Lincoln Navigator? I originally went into Northway back in 2011 looking for a Lincoln Navigator, they did not have one then, nor did they ever follow up with my enquiry. I originally went into Northway back in 2011 looking for a Lincoln Navigator, they did not have one then, nor did they ever follow up with my enquiry. I purchased an Infiniti QX56. I recently went back to Northway to see the 2018 Navigator. I was told they did not have one, but would contact me when they did. It was explained that people just order them, sight unseen, at $100k, not this guy. I left my name and number, the sales rep never called back. Online the Lincoln website showed over 20 units within 60kms. A couple of weeks later I received a call from the Northway ambassador asking how my experience was and if they could help me in any way. I asked why the website shows over 20 vehicles with 60kms, while I am told there are none, and they are very hard to get, I asked about pulling in a vehicle from another dealer. I never heard back again. Why bother having an ambassador look into contact management and dealer satisfaction if there is no follow through? I purchased the 2018 Navigator elsewhere. That's about $200k in lost business, for simply not call handling your prospective customers. Lincoln needs to seriously up their dealership game, with training, training and more training. More
by LastOneIn
Employees Worked With
Long Forgotten
January 26, 2018
Above and Beyond! We recently purchased a capitalised vehicle (our second car from Northway Ford). It was the first time that ourselves and Stacey had experienced going We recently purchased a capitalised vehicle (our second car from Northway Ford). It was the first time that ourselves and Stacey had experienced going through the CAP car process. He performed all of the research and legwork required and arranged everything on our behalf, keeping us informed every step of the way. Stacey is very knowledgeable and goes out of his way to create a great car buying experience. We will keep coming back to him again and again, well worth the drive from Stoney Creek! More
by Dewaele90
Employees Worked With
Stacey Cooke
January 25, 2018
Left me with a flat tire and endless phone calls. Did not buy my truck here, bought at Brant County Ford. Took my truck in for an oil change and informed the service advisor that my front passenger s Did not buy my truck here, bought at Brant County Ford. Took my truck in for an oil change and informed the service advisor that my front passenger side tire was leaking. They checked it and told me that there was a nail and that it would be a $25 charge to repair it. I was fine with this, and at the same time they rotated my tires for me (this tire now ending up on the passenger side rear). Two days later driving on the highway my low pressure warning comes on, I notice the handling of the truck has changed. I pull over only to notice that my passenger rear tire is almost flat, a scary situation driving on the highway at 100 km/h. I managed to limp the truck off the highway and to get it to the dealership so they could have a look. That nail that they charged me to remove, it was still there, no plug in the tire, no repair. They charged me $25 and sent me on my way with a nail in my tire. I took the truck to a tire shop where they took the tire off the rim and removed and repaired the nail and hole. Now, after one oil change at Northway I have received numerous mail correspondence and weekly unsolicited automated phone calls telling me to come in for trade in promotions and VIP deals. Why would I consider purchasing a vehicle from a dealership that would send me on my way in an unsafe vehicle and charge me for services not rendered. More
by Couperus
Employees Worked With
Paul Tavernese
January 20, 2018
Great car buying experience! Just picked up my brand new Ford Fiesta and couldn’t be happier. Riley made this experience smooth and hassle free, was always available to answer que Just picked up my brand new Ford Fiesta and couldn’t be happier. Riley made this experience smooth and hassle free, was always available to answer questions, and made my daughter and I feel welcome and valued as customers. Riley truly goes above and beyond to make his customers happy. The team at Northway Ford is fanatastic and I would definitely deal with them again. Thank you. Bernard made the final steps to the car buying process easy and informative. He made sure to explain everything fullyl so that I knew what my options were. Thank you for a smooth, bother free process! More
by Alison2018
Employees Worked With
Bernard Ho, Riley Hadall
January 01, 2018
Customer Service?? Called Stacey a few weeks ago, gathering some information about a F150 I am looking at. Had no problem on helping me over the phone. The very next day Called Stacey a few weeks ago, gathering some information about a F150 I am looking at. Had no problem on helping me over the phone. The very next day when i wanted him to price out another vehicle (with a different engine) he didn't want to help me and asked me "what am i trying to accomplish". I've never spoken to a salesman that has treated me with such dis-respect. Even though he hasn't met me nor seen my trade I felt like he gave up on helping me and wanted to push me aside because I wasn't buying today. He still said "I'll call you back if anything happens on boxing day" but here I am on Dec 31st and still no call? Maybe this dealership is paying him too much money for having 5 kids and all??? DEFINATELY won't be dealing with this jerk, hopefully everyone else on this page gets the message.. #goodluck!! More
by carguy84
Employees Worked With
Stacey Cooke
December 21, 2017
Great prompt service Just recently I came into the dealership service center for the first time, John was able to give me amazing customer service right away. He kept me u Just recently I came into the dealership service center for the first time, John was able to give me amazing customer service right away. He kept me updated during the visit about the service and expected return time. More
by pm
Employees Worked With
John Jefferson, George "Bubba" Clinch, Joan Privett
