Northway Ford Lincoln

First Car of Independence Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget a Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget and my wishlist. Stephanie helped me to secure financing. I was the 3rd in my family to trust Northway as the place to find our vehicles. More

Single best customer service experience EVER! Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set t Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set the bar for how to treat customers! We are return customers for a reason. Right from the initial email we sent inquiring about vehicle availability to the finalizing of the transaction, Stacey and Stephanie both went out of their combined ways to assure our satisfaction and we are definitely satisfied. Five star service without a doubt! King & Benton Redevelopment Corp. Brantford, ON More

Awesome first dealership experience I was really hesitant to go through a dealership at the start. When I deciding to go I received amazing customer service and everything was explained I was really hesitant to go through a dealership at the start. When I deciding to go I received amazing customer service and everything was explained very clear. Would definitely recommend this dealership More

Great selection and incentives The dealership selection brought us to Northway the first time. The incentives and straight forward sales staff brought us back the second time. Thank The dealership selection brought us to Northway the first time. The incentives and straight forward sales staff brought us back the second time. Thanks to Chad and Stephanie. More

Used car sales guy that meets the stereotype We purchased a used truck from Devon this year with a broken sunroof with the promise the roof would be replaced with a new roof. After multiple trip We purchased a used truck from Devon this year with a broken sunroof with the promise the roof would be replaced with a new roof. After multiple trips back and forth with service we cannot get a sunroof that meets Ford new sunroof specs. It has broken several times immediately after it was supposedly repaired to the point of being stuck open. We are finally at a point where it opens and closes and doesn't leak but the front and back glass will not line up and the tint on the two pieces of glass don't match anymore. Our dealings with the service manager Al Banks have been pleasant and he has been easy to work with. We unfortunately have been directed back to Devon now. The dealership cannot seem to give us a 'new' sunroof and Devon just gives you a runaround story with a smirk. We have basically been accused of being too picky and if the roof functions that's all we can get from them. Hopefully the parts and labor warranty we have been told we have isn't also part of his salesman stories as I have zero confidence that after as few trips through the car wash we won't be dealing with a sunroof that leaks again. Having spent my own life working in sales and customer service the conversations we have had with Devon specifically are NOT how you keep a customer with your business. More

Great Experience, made the purchase process enjoyable Sean was very easy to work with, when discussing vehicle options I never felt pressured into other vehicles. Sean took the time to ensure to make the Sean was very easy to work with, when discussing vehicle options I never felt pressured into other vehicles. Sean took the time to ensure to make the test drive process enjoyable, made sure the tank had a least a quarter tank of gas, and that the tire pressure was correct before we took the car out. The delivery was turned around quickly and was freshly detailed and had a full tank of gas. The full sales process was smooth and enjoyable. More

Excellent customer service I had a Great Experience during my visit. Quick and easy! I was out within the hour. Very easy & pleasurable buying experience. I will absolutely reco I had a Great Experience during my visit. Quick and easy! I was out within the hour. Very easy & pleasurable buying experience. I will absolutely recommend Sean to anyone looking to purchase a new or used car. He was phenomenal. He made this experience fast and was extremely informative. Highly recommend, knows what he’s doing, and you will leave happy, guaranteed. One of the best cars buying experiences ever!!! Thank you. Keep up the good work!!! More

Great Experience! Dealing with Stacey was really easy. He even came in on his afternoon off to make sure my deal was closed and pushed across the line. He knew the truc Dealing with Stacey was really easy. He even came in on his afternoon off to make sure my deal was closed and pushed across the line. He knew the truck inside and out and made great recommendations. More

We just picked up our first new F250. And the whole team at Northway Ford were great from parts to service and our Stacey in the sales department was the best. at Northway Ford were great from parts to service and our Stacey in the sales department was the best. More

Horrible experience! We were first dealing with Molly who was very polite and helpful. She was great to deal with, until we were met with Devon. We came to view an Exped We were first dealing with Molly who was very polite and helpful. She was great to deal with, until we were met with Devon. We came to view an Expedition, and were treated with a condescending approach right off the bat. He was Rude to the point it was obvious discrimination. Never in our 20+ years have we encountered this behaviour at any Ford or car dealership. Due to his racist behaviour, we walked away from a potential purchase and we don't recommend conducting business with him. More