Northway Ford Lincoln

Thank you for your patience Dave! I knew exactly what I wanted and my budget, Dave stayed late one night to help get me into the car best suited for my needs and worked with us to get I knew exactly what I wanted and my budget, Dave stayed late one night to help get me into the car best suited for my needs and worked with us to get a fair value on my trade. Thank you for all your patience Dave! More

This will be vehical number three purchased at northway. We have had very positive experiences. Paul Tavernese has found us the perfect vehical to meet our family's needs We have had very positive experiences. Paul Tavernese has found us the perfect vehical to meet our family's needs More

Brad was rude, provocative, and racist. He literally told me to go home and do my research before wasting anyone's time. I can't believe a reputable dealership like Northway would hire someone like him, ZERO me to go home and do my research before wasting anyone's time. I can't believe a reputable dealership like Northway would hire someone like him, ZERO STARS! More

Didn’t know the prices of the cars and didnt bother to find out. Over estimated everything by $20,000 and continually asked questions in such a way to imply we couldn’t afford the cars we were looking at find out. Over estimated everything by $20,000 and continually asked questions in such a way to imply we couldn’t afford the cars we were looking at. She sent us away and told us to look the prices up on the web site. Terrible service. More

Thank you Ashley for helping me successfully get into my new car. I know it's not new but it's new to me. Reach out to Ashley for very professional service. Thanks again. new car. I know it's not new but it's new to me. Reach out to Ashley for very professional service. Thanks again. More

Excellent work ethic Great experience , first time buyers from this dealership. Excellent team , Northway and Ashley Muscat. Definitely will be recommended to friends an Great experience , first time buyers from this dealership. Excellent team , Northway and Ashley Muscat. Definitely will be recommended to friends and people we know. Thank you, Ashley More

Ashley is awesome! Ashley and the Northway Ford team were awesome. They listened to me and were helpful. They got me to top money for my Jeep. Thanks! Ashley and the Northway Ford team were awesome. They listened to me and were helpful. They got me to top money for my Jeep. Thanks! More

Not Impressed I bought one of their used 2018 Audi Q7, Molly was great to deal with but for such a large dealership I am not impressed. The day I saw the vehicle a I bought one of their used 2018 Audi Q7, Molly was great to deal with but for such a large dealership I am not impressed. The day I saw the vehicle and went for a test drive I was mis-informed that it had the air suspension when it did not. I asked if they could do anything on the price since I was paying cash....No one in the used sales department could answer the question not even the used sales manager I was told I have to ask the finance department. First time in 30 years of buying cars has that happened that no-one in sales could see if they could negotiate or throw something in. Basically the sale was done in less than 1 hr Saw, drove and gave a deposit. I was under the impression I was getting a Ford hat for the kids upon pick up based on our conversation to process the deposit. I also had a friend that was with me who understood the same. I did complain about the brakes pulsating, scratches on the rear bumper and the trunk area flat tire items were all in disarray and not tied down properly and to see if something was missing. Molly in sales was nice enough to come in to accommodate me which I believe was her day off. Upon pick up I was asked to sign the mechanic's reports to which I have never done before, and I will not sign something that was not inspection or verified by myself...isn't that for the mechanic to do?. So now I was at a stand off with the Finance lady ( don't know her name ) that made me feel like I did not know what I was doing with almost 20 cars in my collection. Basically unless I signed I would not get the car after driving 1hr 20 minutes one way to get there . The finance lady also told me they put new brakes since I asked if they looked at the pulsating only to find out by the shop manager that they were fine and if they continued to pulsate I would have to bring it back to machine the rotors? Again on a new vehicle of that stature I have never had rotors machined with such low km. After consulting with a friend I signed the doc's since I wanted out of there and did not feel comfortable and was starting to loose my patience. Then I asked about the hats and I was wold due to covid they have no stock? Then I asked for a bottle of water and the same thing.....I just finished looking at other vehicles prior to purchasing this and never had an issue getting some water and discussing the price with the sales person. I have since taken the car into Audi they are taking car of all my issues that should have been dealt with from Northway Ford, there is no way I will be going that far and I did stress for the issues to be looked at prior to picking up. More

Worst service ever. Didn’t get back to us when he said he would and then when we called again he said it didn’t matter that he didn’t respond cause the information wouldn’t of changed. So we are looking to b would and then when we called again he said it didn’t matter that he didn’t respond cause the information wouldn’t of changed. So we are looking to buy a new F250 and a new Bronco elsewhere as we found Paul insulting and arrogant. More

Great experience with Northway and Chad My family has always been Northway customers, and this was my first experience with Chad. Definitely not my last!!! He is very friendly, helpful and My family has always been Northway customers, and this was my first experience with Chad. Definitely not my last!!! He is very friendly, helpful and attentive. Went above and beyond every step of the way! I love my Escape! More