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Northway Ford Lincoln
Brantford, ON
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,583 Reviews of Northway Ford Lincoln
November 17, 2022
Threatened by salesman Paul Tavernese after BMW purchase. In writing. Refuses to honour repair to exhaust promise made, warranted in sale, et al after stringing me along for 7 weeks. All this is documented i In writing. Refuses to honour repair to exhaust promise made, warranted in sale, et al after stringing me along for 7 weeks. All this is documented in writing, waiting for the owner to get involved before the courts. Regardless, I can't stress enough to avoid the salesman Paul Tavernese unless you like being threatened in writing More
by mosquitoboys2013@gmail.com
Employees Worked With
Tavernese, Paul
October 31, 2022
Thank you to our sales lady (Molly). She was busy when we came back but she still gave us great service. Northway has good priced used cars and the dealership gave us a good amount for o She was busy when we came back but she still gave us great service. Northway has good priced used cars and the dealership gave us a good amount for our trade in. More
by Kumar
Employees Worked With
Molly DePaulo
October 30, 2022
Big shout out to my saleswoman, Molly. Couldn't have asked for a more personable and attentive person to buy a vehicle from. I will come back to see Molly in the future. Couldn't have asked for a more personable and attentive person to buy a vehicle from. I will come back to see Molly in the future. More
by JP
Employees Worked With
Molly DePaulo
October 28, 2022
Stacey Cooke is fantastic! Great communication and competitive price on my new 2022 F150. After sales service was also excellent. A small clip was missing on the tonneau cover Great communication and competitive price on my new 2022 F150. After sales service was also excellent. A small clip was missing on the tonneau cover so Stacey had it couriered to me next day. More
by Mike
Employees Worked With
Stacey Cooke
October 25, 2022
update on 2017 lincoln weather mats issue. Mats were delivered to me today oct 25. I tend to think parts department was the biggest part of this problem. Thanks Chad for bringing them from Mats were delivered to me today oct 25. I tend to think parts department was the biggest part of this problem. Thanks Chad for bringing them from brantford to burlington for me More
by jlwalter2000
Employees Worked With
Chad Murphy
October 20, 2022
The most unprofessional business I’ve ever dealt with. My experience with Northway spanned 7 months and 2 separate failed factory orders (I gave them a second chance) and including every last negative de My experience with Northway spanned 7 months and 2 separate failed factory orders (I gave them a second chance) and including every last negative detail here is pointless. Further, the only real result will be someone from CarNation responding below with a number; much like the other bad reviews that I should have taken far more seriously when searching for a dealership to work with. The standouts: -Almost no communication from anyone who works there regarding anything, and when you do push for it, it’s from a General Manager who insists on using only text messages -Staff will blatantly lie when something goes wrong; ie, they damage the vehicle after delivery and blame it on Ford, drive it out of town and deny it, start altering prices agreed to months earlier, order it wrong, etc. -Staff cannot function without constant referral to the GM for approval -If confronted about the above, they become needlessly aggressive in what I assume is an effort to kill the deal so they can sell your order to someone else for more money. They were not discrete about this, I was told outright (through text message...) they would prefer to sell the vehicle at retail and had someone else in mind. This was indeed the exact outcome At least they gave me my deposit back. I had to badger their parent company and involve OMVIC, but I must admit they sent it. More
by PaulK
Employees Worked With
Patrick Cieslak, Paul Tavernese, Aranjot Singh, Brad Duarte
October 12, 2022
We are first time buyers with this dealership and to date we have been very impressed with the staff and service. All have been friendly and helpful. Stacey was our sales rep and we would and will recommend we have been very impressed with the staff and service. All have been friendly and helpful. Stacey was our sales rep and we would and will recommend him to family and friends. Stacey is definitely an asset to this dealership. More
by Jan
Employees Worked With
Paul.. in detailing..awesome , Stacey Cooke, Mike Pizzuti
October 05, 2022
Always great customer service and company. I am now a returning customer because of Stacey. I will be sending my family and friends his way. I have never had a better sales representative to t I am now a returning customer because of Stacey. I will be sending my family and friends his way. I have never had a better sales representative to this day. More
by Joshmckenzie28
Employees Worked With
Stacey Cooke
